Sub-Zero, Wolf, and Cove appliances are known for their impeccable performance (hence, why they boast a 20 year lifespan on average). So if there’s ever something off with one, it’s obvious When the issue makes the appliance non-functional, the solution is easy: you contact your local Sub-Zero, Wolf, and Cove Factory Certified Service. But when… Read more »
Learn what information Box Appliance need from customers when they call, how we schedule the route of our service technicians, what goes into the cost of a service call and warranty information to keep your appliance protected.
You may have noticed that Box Appliance has begun servicing a new brand, Cove dishwashers. The brand, rolled out by the Sub-Zero Group after years of research and testing, completes their suite of luxury kitchen appliances, and we are excited to work on these quality dishwashers. So what can you expect from these new dishwashers?… Read more »
Don’t Panic, The Drain Tube Might Be Clogged or Frozen. If you are seeing water on the floor near your Sub-Zero refrigerator, water dripping from the door, or water inside the refrigerator compartment, the culprit may not be a leak in the plumbing connection or water lines. Oftentimes, the cause of water buildup is simply… Read more »
Though among the most trouble-free appliances, once in a great while, you may find that your Wolf range burner is not igniting. You’ll want to run a few troubleshooting checks to see if you can correct the problem yourself. Electrical Check Check #1: Is the control display on the front panel of your Wolf range… Read more »
The fan on my Wolf oven makes noise even after I turn it off. Is this normal? Wolf’s electronic ovens and ranges use cooling fans to assure the components are protected from high temperatures. It is common for these fans to continue operating even after you have turned off the appliance. The fan will turn off… Read more »
My Wolf gas cooktop sparks even after it lights. Is something wrong? Most modern gas cooktops use electronic ignition to light the gas. This ignition system provides a spark until the flame appears, then automatically shuts off. If the burner cap is out of position, sparking may continue after the flame appears. If the flame is… Read more »
Why is my Wolf grill not lighting completely? Wolf grills & BBQs require regular maintenance to prevent many factors that could cause the grill not to light immediately and completely. If you smell gas, turn it off and either refer to your user manual or contact us for service. Over time, burner ports become clogged and… Read more »
Why is it necessary to perform a Sub-Zero condenser cleaning? To help ensure efficiency and proper operation, you must clean your Sub-Zero condenser regularly. The condenser relies on airflow to work properly and any obstruction can cause the unit to fail. There are three reasons to vacuum the condenser. A dirty condenser will affect the… Read more »
Our customers know to rely on our all-around expertise with Wolf appliances, especially when it comes to repair and maintenance. So you can bet, when they ask how to clean their Wolf oven or range, we have as much to offer about their Wolf appliances’ exteriors as we do about its inner workings. Here are… Read more »
A Sub-Zero refrigerator is truly a beautiful appliance, whether stainless steel or panel ready, so it rewards regular cleaning. But it’s important to ensure you’re cleaning it correctly, as it would be a shame to damage the finish. Cleaning Your Sub-Zero Exterior Use a lint-free or microfiber cloth. Never use a product with an abrasive… Read more »
What to do when your refrigerator door isn’t vacuum sealing You can thank your Sub-Zero door gasket for much of your refrigerator’s vaunted food preservation. The airtight seal locks out heat, moisture, bacteria, and gases. Sub-Zero’s magnetic gaskets are so secure that food can stay fresh even after a power outage that lasts multiple days.… Read more »
We’re sorry to hear your Sub-Zero Ice Maker is no longer making ice. Summer’s upon us and that means hot days, so here is some Sub-Zero ice maker troubleshooting to get your ice maker back on its feet so you can have the tall, icy glass of water for which you’re thirsting. The problems with… Read more »
Wolf appliances are all about the results. With precise heating and temperature control, your dish will come out looking and tasting just like the picture in your recipe book.
Whew. The holidays, with their seemingly nonstop cooking, cooling, and cleaning demands, are over at last. Now it’s almost time you can relax for a change — and so can your Wolf, Sub-Zero, and Cove appliances that soldiered on so flawlessly through the busy California holiday season. But before you relax too completely, how about… Read more »
Thanksgiving is over and the holiday season is officially in full swing. However you celebrate this festive time of year, you’re sure to appreciate the many time-saving features your Wolf appliances boast to make your holiday entertaining a breeze. Well, the cooking part, anyway. If warming drawers are part of your Wolf suite of appliances,… Read more »
No matter what you serve for your traditional Thanksgiving dinner, it’s a pretty sure bet you’ll have lots and lots of delicious leftovers. Here are a few tips from your friends at Box Appliance to help you keep those tasty morsels fresh and safe long after you and your guests have had their fill. While… Read more »
For many of us, spring cleaning is a time-honored tradition passed on from our mothers and grandmothers. But even our grandmothers are too young to remember the worst part of that annual ritual: the mess and bother of defrosting the fridge, chipping caked frost from the freezer compartment walls, and gingerly carrying the melted, watery… Read more »
Sub-Zero refrigerators and Wolf cooking appliances are well known for their reliable, virtually trouble-free performance and long lives. But even these fine products will benefit from a little tender loving care now and then. Here are a few tips to keep your luxury appliances in tip-top shape for years to come. For your Sub-Zero refrigeration… Read more »
Box Appliance knows your time is at a premium for a service appointment on your Wolf, Sub-Zero, or ASKO What goes into scheduling your service call?
Wolf ovens and cooktops are known for their ability to produce the best results so you can cook with the accuracy of a professional. You know exactly what you’ll be getting with the precise heat control of Wolf appliances. There are no limitations in cooking or baking with Wolf appliances. so you wouldn’t want your… Read more »
Your Sub Zero will usually let you know when maintenance is required but preventative maintenance is always a preferable approach to product failure. Outside of normal wear, the unit should consistently sound and feel the same.
If you see standing or pooling water in your Sub-Zero refrigerator, the issue could possibly be a clogged drain tube or debris blocking the evaporator drain trough. The evaporator in your Sub-Zero is similar to a car radiator — it removes heat from the refrigerator to be cooled, causing frost to form on the fins.… Read more »
