Sub-Zero Repair Santa Barbara: Factory Certified

Monika H.

2023-11-30 12:27:15

Thank you for the Great support and prompt response kudos to box appliance teamVery professional and provided good notification status via sms and emailread more

W T.

2023-11-29 08:55:56

Phil the technician is great. Super helpful in addressing the issue with our gas range. He is also very friendly and gave some good advice. Thank you!read more

Grant T.

2023-11-24 18:22:05

The Box Appliance people are friendly, knowledgeable and responsive. I have had them out several times to work on various appliances and they get the job...read more

Nasrin N.

2023-11-21 15:56:20

Professional, on time, fixed our problem and Jack answered all our questions with patience. he also showed us the gourmet setting on our oven.Thanks for an...read more

Michael C.

2023-11-17 11:44:40

The process of with Box Appliance has been great from start to finish. From the first call where Jenny quickly identified us and set up an appointment to...read more

Cennethe C.

2023-11-10 08:31:27

-on time-polite-efficient: had pats with him, clean work space,ladder, brushes, etc were his own equipment-informative regarding my exact appliance5...read more

Debra M.

2023-11-09 14:26:10

First of all these guys know exactly what they're doing.They themselves appreciate the value of Wolf, Subzero and Cove as much as we do and their response...read more

Andy A.

2023-11-07 12:12:01

My service technician was great he found two issues with my Fridge & fixed them quickly. He was very nice & very knowledgeable, he is an asset to your company.read more

Dan F.

2023-11-04 12:46:46

Box Appliance is an authorized representative for SubZero which already indicates the high standard they hold themselves to. Our experience could not have...read more

Melinda M.

2023-11-02 10:00:07

Box Appliance is the only.local provider of service for Wolf and Sub Zero appliances. I tried other companies who could provide service sooner, but they...read more

David L.

2023-10-30 10:25:27

Jaime arrived at the house today. On time and knowledgable about what we needed. He quickly evaluated the issues and solved the problems we had called in...read more

Jun G.

2023-10-25 19:38:52

Appointment was between 3 and 6 but Robbie the technician called me at 1:20 to tell me he can come by early. I told him I was on my way to LAX to pick up my...read more

R C H.

2023-10-24 09:45:12

I had an error on my refrigerator. Box had already diagnosed it remotely and came with the tools to fix it quickly. The technician explained everything that...read more

Ron M.

2023-10-23 15:22:14

An A+ for BOX APPLIANCE.The appointment communication, updates and all very helpful!Thank you Jenny.Vince, the technician, is outstanding. Neat, clean,...read more

Sean M.

2023-10-20 09:55:11

Kyle provided excellent service and fixed my refrigerator's issue quickly!I would recommend Box Appliance to anyone who values great customer serviceread more

Morgan K.

2023-10-18 15:05:56

I had a Wolf burner that had a faulty pilot....it kept clicking which drove me crazy every time I used it to cook. I called Box Appliance for help and my...read more

Jasmin S.

2023-10-16 10:28:06

first time using Box Appliance. This company is very professional and has skilled technicians. George immediately recognized the problem, ordered the part...read more

Annamarie M.

2023-10-13 10:05:29

Phil was amazing in fixing both refrigerator and freezer sub zero systems. He was quick, clean and thorough. He knew exactly the problem with both units. I...read more

Leslie T.

2023-10-06 10:13:11

They are busy, but they do their best to accommodate you. The most impressive thing was their communication and the incredibly knowledgeable and...read more

Joan L.

2023-08-17 18:58:28

They were knowledgeable,very through,and careful.Explained the need for yearly mantaince

William T.

2023-08-16 10:28:15

They canceled on me after we set an appointment... and then scheduled my appointment a month away?Doesn't quite seem right to me.read more

Margo M.

2023-08-16 09:53:33

Excellent service, very professional and knowledgeable service. Scheduling an appointment with Box appliance was very easy, they sent reminders and texted...read more

T K.

2023-08-07 18:18:44

They are the BEST !!! SO GLAD TO GIND A HONEST BUSINESS! This is how great they are ! Let me tell you a story Wilshire appliances use to be authorized...read more

David S.

2023-07-13 11:16:02

The Box Appliance technician with efficient, respectful of our home, punctual, and very helpful, answering other questions related to my Wolf and Subzero...read more

Anthony Z.

2023-04-19 13:09:02

This is the first time I've used Box Appliance and I couldn't be more happy with the services. When I first scheduled for service we got a response...read more

Toni M.

2023-04-19 11:58:57

Box appliance is so professional, knowledgeable, kind, responsive, clean, accommodating. From the scheduling to the service team I s outstanding. Highly...read more

Blair K.

2023-04-14 09:08:36

My subzero was leaking water because the some of the lines were getting frozen over. Long story short I had 3 technicians come, and was unhappy with their...read more

Carrie U.

2023-03-06 10:11:13

Box appliance just saved us $10,000! Aaron just came to repair our Subzero refrigerator, whom Lerman Appliance already came out twice to fix and was telling...read more

Denise S.

2023-03-02 19:24:39

I'm very picky and I don't give compliments very easily except for today to Cody from Box appliances. Very impressed with his knowledge is willingness and...read more

angela p.

2023-03-02 10:40:11

GREAT SERVICE! Santiago and another gentlemen(sorry, forgot his name) came and not only finished and explained thoroughly what was done but went beyond and...read more

Gayle W.

2023-02-23 10:04:09

Anthony, our tech, was on time, knowledgeable about our Wolf range problem. He explained everything and did the necessary repair.read more

Robert A.

2023-02-23 05:56:16

Great service and knowledge, Santiago and his team were very professional and explained in detail what I needed. Will definitely use them again!read more

Kristen K.

2023-02-06 17:34:49

In addition to fixing my Sub Zero freezer, the technicians also give me some tips on how to use my new appliances.

Lisa O.

2023-01-17 13:38:44

Box appliance came out today because I was having some issues with my burners igniting, but still ticking away. Jesse, the technician sent, knew right away...read more

andy i.

2023-01-10 11:05:32

I've used Box Appliance for service on our Sub Zero refrigerator and wine refrigerator. They communicated very well with me; they arrived on time and...read more

Lindy G.

2023-01-02 14:28:39

I would highly recommend Box Appliance. Our Sub-Zero was making a noise and the technician found and solved the problem. I found the company to be...read more

Eileen T.

2022-12-13 10:53:07

Excellent customer service. Very knowledgeable about about wolf/subzero products. Showed up on schedule, effected the repair promptly and were very neat...read more

Dalia V.

2022-12-09 16:36:35

It was a very professional service call. The technician provided us with the details and costs of what the work required to repair our appliance. He was...read more

Pertti J.

2022-10-26 15:03:54

Box Appliance is very professional for every matter relating to the service They keep you informed throughout the process from order to service visit. You...read more

Lee N.

2022-10-25 10:29:09

I am a Builder/Designer and need Box often because of the volume purchased of appliances yearly. Since I put in new appliances at each jobsite, typically...read more

Marina C.

2022-10-24 20:00:05

Technician Jack is very professional and efficient in performing the repair work. He is punctual, arriving on time and taking his time in cleaning up after...read more

Lola B.

2022-10-11 10:31:57

The service was fantastic! The follow-up was amazing--I knew exactly when the technician would arrive. He was courteous, polite and very efficient. I was...read more

Bela K.

2022-10-05 13:44:34

During our 60 years of marriage, this was the best organized and the most professional appliance service experience we ever had. Brian was excellent and a...read more

Sue W.

2022-09-27 11:26:16

We had Aaron for our Sub-Zero refrigerator maintenance this morning. Aaron was very friendly and thorough. We are happy with his service and highly...read more

Marc S.

2022-09-21 15:42:04

Great service. Phil our service representative is terrific. He identified our problem, replaced the part and we were up and running in less then an hour....read more

Yelp M.

2022-09-21 13:13:34

Service tech Jack was friendly and knowledgeable. Other than having to wait a while for an appointment time, which seems to be the new normal, great service!read more

Sheila B.

2022-09-17 10:11:36

great service! Jesse is the best technician. we never use anyone else for our Sub Zero service

kimberly g.

2022-09-01 17:10:31

My technition, Aaron was courteous and meticulous with my appliance!Problem quickly rectified!Thank you!

Karen B.

2022-08-31 10:55:58

The best! Luis is so professional & knowledgeable. He is quick in servicing the problem and more importantly, he fixed the problem.read more

Michael K.

2022-08-30 15:29:25

Simply speaking - the best! Anthony was the repair technician. He clearly knew exactly what the problem was as soon as he laid eyes on the refrigerator. He...read more

Mike R.

2022-08-29 16:00:50

I was really happy with the service I received from Box Appliance! Here is the response I sent directly to them-5+!!!! Anthony got here early. He was...read more

Mel A.

2022-07-30 09:21:43

I have an eight-year-old wolf double oven gas range. I was told by my home warranty company that because they thought the burner can't be replaced I needed...read more

Mj R.

2022-07-27 15:08:41

Excellent professionalism as usual from BOX APPLIANCES. Arrived on time within a 3 hour window. Efficient and thorough servicing of our sub zero...read more

Ali S.

2022-07-26 09:22:05

Excellent communication to schedule service, professional and knowledgeable technicians. Showed up on time and finished the job in a timely manner.Will...read more

Frank F.

2022-07-15 10:21:47

Great experience with Oscar the technician, honest nice man. Unfortunately, he recommended replacing our SubZero, which are super hard to find right now so...read more

Joel S.

2022-07-08 12:03:25

We inherited a very old sub zero refrigerator when we moved in several years ago. When we started having problems we used the Box Appliance sticker inside...read more

Linda D.

2022-07-06 21:26:24

Box Appliance is the absolute best and only way to go for Subzero, Wolf, Viking, etc. They are responsive, always go the extra mile and are authorized...read more

Shalini V.

2022-07-06 16:05:29

Excellent service, Brian is absolute professional and great at his job. Glad we got the issue fixed by the professional.

Melody C.

2022-06-29 22:19:30

I called Box with an urgent situation this morning. Our sub zero refrigerator was making beeping noises, door error and completely stopped working...read more

Peggy O.

2022-06-27 18:13:41

My technician Santiago was professional and answered all my questions about the installation and repair. I appreciated his patience.read more

C S.

2022-06-23 11:42:52

They were right on time. Very informative of everything they were doing. Quick and clean. Great services. Thank you !!Chrisread more

Chris R.

2022-06-21 13:27:33

Professional, great service and reliable! I have been using Box Appliance for almost 15 years and have never had an issue.read more

Karen B.

2022-06-11 13:40:27

Aaron had excellent customer service on our refrigerator. Really appreciated his professional system and the way he explained everything so thoroughly and...read more

Donna B.

2022-06-04 11:11:19

I have always used Box Appliance to service my Sub-zero! This time I had a cooling problem with the freezer and was worried my frozen food would melt!...read more

Nita T.

2022-05-06 11:39:14

Victor Donez is a first class, professional, courteous, careful and competent technician who knows wolf appliances. I have been using them for 10 years and...read more

Linette P.

2022-04-28 12:41:15

We have used Box Appliance many times over the years for our SubZero. We recently purchased a Cove Dishwasher and it quit working after about 18 months. Box...read more

Angie W.

2022-04-25 13:40:24

Their service from the first call to the tech coming out was wonderful.We knew where Jessie was and what he looked like from the first time that was given...read more

Yvette M.

2022-04-15 18:22:57

Ernie and team were amazing! Went above and beyond to take care of my freezer. Cleaned up and left it working. Super easy!! Thank you so much.read more

Al G.

2022-04-15 16:01:54

John, our technician was very through and respectful of our house. I highly recommend Box Appliance.

Debra T.

2022-04-11 17:31:08

What an amazing job Angel did on our freezer!! He was also very friendly and answered all my question!!!Thank You If I ever need help I will call agai!!read more

Bob H.

2022-04-05 10:23:26

I love SantiagoHe is what all technicians should be like.On time, clean worker, friendly, knows what he is doing. He then explains what went wrong and...read more

Kim H.

2022-03-31 15:14:44

Box Appliances was great to work with! Phil was my technician and he was in and out, repaired my Wolf microwave and Subzero refrigerator in no time....read more

Diana D.

2022-02-08 11:57:55

Could not be happier with the service that Box Appliance provided today, I had a nightmare dishwasher issue! These guys are honest, sharp, and very...read more

S T.

2022-01-12 22:25:09

So thankful Box Appliance came out to look at my oven. After 3 years it's FINALLY fixed! I'm been having issues with my WOLF range for years and nobody has...read more

Jeannine S.

2022-01-07 09:47:51

Box Appliance was able to schedule my service with 3 days of my call. The technician who came at the appointed time was very professional and explained...read more

Inez F.

2022-01-07 09:28:28

Technician (Brian) arrived on time and was extremely knowledgeable. He explained how the oven worked and important facts I should know. I would highly...read more

Sheldon K.

2022-01-06 15:43:21

Luis with Box Appliance arrived earlier than the scheduled appointment . The notifications confirming the appointment date and time as well as confirmations...read more

Carolyn H.

2022-01-04 09:03:41

I wish all my appliances were sub zero wolf so I could have Box appliance take care of everything.They always are understanding of my work schedule and...read more

Dawei Z.

2021-12-28 20:35:56

I have a wolf ventilation hood that needed to change blower after only 3+ years. I communicated that with the customer care rep from Box appliance and they...read more

Sacha A.

2021-12-27 14:32:30

Box Appliance is awesome ... super responsive, great communication, friendly and professional. Highly recommend.

Eren M.

2021-12-22 08:44:09

Excellent service!Excellent technician!! Thanks Ernie!

Neville B.

2021-12-17 08:52:18

The Technician who replaced the ice maker was first class in every respect. Brilliant service would recommend to anyone.

Justin L.

2021-12-15 11:10:45

Great service from Box Appliance today. They texted when the service technician was expected to arrive and when he arrived. Oscar was our technician- he...read more

Ron Z.

2021-12-14 15:58:05

What a breath of fresh air schedule was as described updates leading up to the day of my service and on the day of service several updates to let me know...read more

Malinee ..

2021-12-09 10:58:16

Ernie is the best! On time, Knowledgeable and good at his job. I was hoping not to have him come back so soon with the same issue within 8 months but it's...read more

Lisa A.

2021-12-08 15:32:47

I was looking for a good appliance service for my Subzero refrigerator. After some research I found Box Appliance while surfing the internet. Their reviews...read more

Rosalyn K.

2021-11-29 14:55:54

Luis the service tech is terrific. He represents your company well. He is considerate by wearing a mask and also booties, which we very much appreciate . He...read more

William D.

2021-11-29 13:04:13

The repairman from Box Appliance, Jon, who handled the replacement of a part for our dishwasher, was friendly and personable, and he definitely seemed to...read more

Rick B.

2021-11-19 16:36:09

It has been a pleasure working with the Box company... considering all company's to work with Box is the best.On time and will not leave until the job is...read more

Don D.

2021-11-19 11:53:36

Very knowledgeable technicians.Most recently fixed problem with freezer door not shutting correctly and frost building up. I have a 27 year old Subzero!read more

Jeff W.

2021-11-16 12:31:21

Jenny kept me informed with my appointment and my tech (Jon) was very professional and definitely knew what he was doing when making repairs to my Wolf...read more

Michael T.

2021-11-12 10:57:39

Been using their services for my Sub-Zero and Wolf appliances for years. Excellent service, very thorough, and always professional. Luis, specifically, has...read more

Neil M.

2021-11-08 10:14:51

After a dreadful experience with a GE Monogram refrigerator that turned out to be a frankenstein of parts from different appliance manufacturers, we decided...read more

Susan B.

2021-11-05 07:27:25

The technician was wonderful! He was on time, professional, and understood the problem. I only wish whoever took the service call had understood the...read more

Kelly W.

2021-11-03 13:15:17

Ernie was very efficient and professional. He was very pleasant and knew exactly what he was doing! He wasted no time in fixing my Sub Zero. I would...read more

Noelle K.

2021-10-28 15:31:55

They were on time in fact early. installed the stove top quickly and efficiently.

Joanne T.

2021-10-27 13:06:22

Ben is always so knowledgeable with our subzero and wolf products and I will ONLY use their services. Always goes above and beyond!read more

Wolf S.

2021-10-26 15:23:16

It's never fun to have a major appliance like a fridge breaking down but the great team at Box Appliance makes sure you are taken care of as fast as...read more

Linda M.

2021-10-22 14:34:44

Great customer service. The service technician was very friendly, thorough & professional.

David F.

2021-10-21 20:49:58

These guys are the real deal. Because their techs are so knowledgeable about their products, they get things done in much less time than anyone else, but...read more

Gail Y.

2021-10-21 19:18:37

I was leaving on a trip Friday morning and on Wednesday afternoon my Subzero refrigerator went dead. I was in a complete panic. I called Box Appliance, whom...read more

Tena C.

2021-10-20 09:23:09

We were having an issue with our Wolf range. I called Wolf and they connected me with Box Appliance. I called them, and they were so helpful! The...read more

Beth T.

2021-10-19 11:57:00

Jesse was very personable & followed all the COVID protocols. We felt quite confident in his abilities.

Raymond W.

2021-10-18 18:54:22

Raymond W. Newport Beach. 10/18/21I give Box Appliance "high five" for its service. Phil Arias (technician) came in this morning replacing the...read more

James N.

2021-09-29 17:02:42

I called for help with a stuck ice box on our SubZero freezer. Spoke with AJ who e-mailed me some troubleshooting specs that worked. No need for a service...read more

Sharon M.

2021-09-22 19:33:01

Finding appliance was easy, sales - Kerry - was friendly & efficient. Prices were great, delivery was fast, 3 days when i wanted it delivered. Delivery men...read more

Susanne D.

2021-09-20 08:54:59

We had the opportunity to meet Ernie Hilton after struggling with the filter for our ice maker on our 4 year old Sub Zero Fridge he was a pleasure to meet...read more

Mark D.

2021-07-01 16:28:48

Everyone that I spoke to was very professional, a truly AWESOME company! After being ripped off by an independent appliance repair company, the fridge...read more

Steve W.

2021-05-14 09:09:57

We've been using these folks for over a decade and Ernie has always been our go to guy. There isn't much about appliances this guy doesn't know. And if he...read more

Gern B.

2021-04-24 07:57:51

I am super happy with Box Appliance. Friendly office staff, setting up the appointment and then the notification the day before on the service windows....read more

A F.

2021-02-18 16:16:39

BEWARE!! THERE IS A COMPANY NAMED LR APPLIANCE REPAIR THAT IS PRETENDING TO BE BOX APPLIANCE THEY WILL SCAM YOUI called Box Appliance to service my Sub...read more

Larki C.

2021-02-14 16:57:48

Ben, the service tech and the staff that made the appointment and followed up were all very professional, courteous and thorough. I would buy another...read more

Keith G.

2021-01-15 16:41:36

Box Appliance came out today to fix my Wolf microwave and were very professional. The technician, Jesse, arrived on time, was efficient and fixed the...read more

T R.

2021-01-04 20:15:56

We have used Box Appliance multiple times. They are great to deal with. Their employees are well trained and honest. I highly recommend them Be warned...read more

Robin M.

2020-12-10 14:58:42

I had to call Box Appaliance a few times recently to have my 6 year old Wolf Range and Sub zero fridge serviced. Phil was my service tech on both calls and...read more

Hildy F.

2020-10-07 13:31:31

Thank you Box Appliance and Rommel who continue to provide AMAZING service during a challenging time! If you need any appliance fixed please use BOX...they...read more

Laura D.

2020-09-21 10:32:13

Our 10 year old Sub Zero refrigerator's ice maker went on the fritz. We called Box Appliance and they sent out Ruben, who is an excellent technician. He...read more

Chrisi H.

2020-09-16 14:49:37

We had them out to service multiple appliances, ZubZero, Wolf oven and BBQ. Our Customer Service Representative, Andrew (A.J.) Reis was outstanding along...read more

Tondra M.

2020-08-24 12:37:16

This company is amazing! The customer service and care for my home and appliances is top-notch! I highly recommend them!! Thanks, Victor!read more

Alex Y.

2020-07-22 15:28:55

Outstanding company. Have used them on my various Sub-Zero refrigerators with great success. Always professional, always knowledgeable technicians. Today...read more

Victor G.

2020-06-30 08:48:30

Anytime I need my SubZero or Wolf appliances serviced I know I can always count on Box Appliance. The service tech for the Clairemont Mesa West area is...read more

K A.

2020-06-18 11:44:46

Great service. Another repair company told me I needed a new pump for my dishwasher. Box however came by, cleaned the filter and got it working without...read more

Tom L.

2020-06-15 22:03:55

We had a problem with our Sub Zero fridge and required service quickly. I placed a call into Box Appliance service and they scheduled a repair time same...read more

Art M.

2020-06-02 12:03:43

I service my Sub Zero refrigerators yearly over the past 10 years and they are great. They never over charge and they are extremely efficient.Highly...read more

Bob M.

2020-06-01 14:51:17

We have used Box Appliance twice in the last few years to service our Sub Zero refrigerator and wine cooler. They showed up on time, were very professional...read more

Michael S.

2019-09-25 09:24:48

Phil Arias came out and fixed our Sub Zero freezer first, very nice and friendly. He did not have the part, so had to come back two days later to replace...read more

David B.

2019-09-13 10:09:35

Technician Martin S. was patient, helpful and nice.

Karen B.

2019-09-07 12:40:08

I called SubZero this week for we were experiencing an issue we've had before with a clogged tube beneath the refrigerator drawer. They went through the...read more

Julie B.

2019-06-21 15:09:25

I cannot say enough kind words about this company. A helpful and knowledgeable person answers the phone first of all. From that moment on it is nothing but...read more

Ken W.

2019-04-18 12:55:40

We remodeled our kitchen a year and a half ago, and replaced all the appliances with high end products. We had some issues with our Wolf Range and recently...read more

Kenneth K.

2019-03-21 09:47:43

Had an excellent experience with Box Appliance Service. Our Wolf microwave stopped working. This is actually the second time this happened. The first...read more

Julie S.

2019-03-15 12:03:11

These are the only people to call. Beware of the scammers that "say" they are factory certified.. These are the only ones that truly are! We got scammed by...read more

G C.

2019-03-04 12:42:02

FANTASTIC SERVICEWe woke one Thursday morning to find our 25 year-old Sub Zero refrigerator was not working. At 9AM I called Box Appliance for service...read more

Caroline S.

2019-02-07 14:32:43

Phil is a great tech and did an awesome job repairing my sub zero. I give Phil 5 stars! The $450 per hour labor is over the top in my opinion. I paid 900...read more

Ron D.

2019-01-28 09:27:20

I have always received great service for my SubZero fridge/freezer from Box Appliance. But my repair visit last week was outstanding. Victor Donez went...read more

Derek L.

2019-01-18 08:00:00

I want to take a moment to say that Victor of box appliance came to my house to repair my 650 refrigerator very professional and very knowledgeable and I...read more

Clare C.

2018-12-14 18:16:52

My Sub-Zero freezer's refrigerant leaked out while I was having my kitchen remodeled. Imagine my dismay when we installed it the day before Thanksgiving and...read more

Carol H.

2018-11-05 14:30:59

So happy that Sal W. fixed my Sub-Zero ice maker line! Another company came first and did not know what they were doing - looking in wrong area! Sal fixed...read more

Kat H.

2018-10-30 16:35:59

After 3 months of being without my Sub Zero Freezer due to a home warranty issue, I wanted to give a great big Thank you to Sal of Box Appliance. My freezer...read more

Erin R.

2018-10-28 12:13:45

I wanted to take a moment and thank Jennifer and Sal at Box appliance for great customer service. There was a mix up in our appointment and we had to be...read more

Jason P.

2018-09-11 17:02:16

These guys are top knotch. We moved into a home recently and the Sub-Zero freezer had frozen over.....after trying to work with the crappy home warrantee...read more

Chris H.

2018-07-19 08:37:20

Wow! I am so happy I found this appliance repair shop. I had a technician name Andy come to my house to fix my refrigerator . He was prompt and...read more

G M.

2018-06-08 12:43:34

Purchase a home about 3 years ago and it came with a SubZero fridge. I have been noticing some kind of leak and looked on yelp. between Box and another...read more

Randy W.

2017-07-17 15:52:44

I was initially skeptical when I heard how much the repair was going to cost.Just wanted to say how pleased my wife and I are with the work that your...read more

Sub-Zero Repair - Factory Certified Service in Santa Barbara County

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