Sub-Zero Repair - San Jose’s Only Factory Certified Service
Box Appliance is a premier appliance repair partner of Sub-Zero, Wolf, and Cove, providing expert repair and maintenance, both warranty and out-of-warranty, for all Sub-Zero, Wolf, Cove, and ASKO appliances in the San Jose Metro Area, from Palo Alto to the southern edges of San Benito County.
As a long-time Factory Certified Service, Box Appliance knows how to deliver the exceptional service experiences Sub-Zero, Wolf, and Cove demand of their partners, and which their customers deserve. Though other repair companies in the San Jose area may claim to be certified by Sub-Zero, a quick search of your zip code in Sub-Zero, Wolf, and Cove’s Service Locator will reveal that only Box Appliance is trusted to provide the quality service these luxury appliances deserve.
Brands Serviced
To learn more about what it takes to become Factory Certified, and the service experience you can expect from a company that carries that designation, choose your need below:
Sub-Zero Repair
Wolf Repair
Cove Repair
ASKO Repair
San Jose Contact:
Phone: 888-782-9653
Email: baservice@boxappliance.com
Fax: 858.496.4577
Serving the entire San Francisco Bay Area, including San Jose and Monterey County:
Cynthia C.
2021-12-03 15:21:42
Technicians were friendly, prompt and fixed our problem (so far!). Each technician had on shoe covers and their masks. Would recommend...read more
Alex K.
2021-12-03 15:12:21
Great communication. I didn't wake up early enough to let the technician in, but my roommate did. He finished and we figured out next steps over the phone....read more
Sarah H.
2021-12-02 10:04:26
Wine fridge broke! I emailed Box over a weekend and got a call early on the next business day. Set up an appointment within the week. Box was very...read more
Cristina F.
2021-11-29 15:43:41
Elmer the technician from Box appliance is the best! Very friendly, polite and experienced! Extremely helpful and very clean! The customer service is very...read more
Jennifer B.
2021-11-29 09:51:23
Very knowledgeable, polite and genuinely seem to like their job. Appreciate that we know exactly when they are showing up and they took extra care not to...read more
K K.
2021-11-24 15:02:07
Communication with Box was excellent. I got a reminder text the day before my appointment, and progress of my technician along his route on the service...read more
Matt D.
2021-11-22 10:58:45
Always easy appointment set up. Always on time. And always very fast and friendly service !!
Andre L.
2021-11-16 14:23:46
Great service, communication and follow up. They have now worked on our refrigerator and stove. A class act. Stephen is fantastic!read more
Sharon S.
2021-11-09 11:59:45
I call Box Appliance whenever my SubZero fridge needs servicing. Both the office staff and the repair people are efficient and friendly to work with.read more
Stephanie L.
2021-11-04 12:24:25
Box appliance provided amazing service. I filled out the online service application and within five minutes they called to schedule an appointment. I had an...read more
John L.
2021-10-09 22:04:47
imagine how I felt at the start of the pandemic when my sub zero refrigerator kicked the bucket And i was suddenly looking at an unplanned expense of at...read more
T P.
2021-09-11 11:03:47
The freezer side of our decade old Sub-Zero stopped working so we reached out to Box Appliance. They're the only certified Sub-Zero service provider in our...read more
G W.
2021-07-02 14:52:09
Box's Portola Valley repair guy has been by before and is always incredibly talented in diagnosing and fixing problems, especially on more complicated...read more
Jean G.
2021-06-25 06:26:55
We have received excellent service from Box Appliance. Gomer serviced our SubZero yesterday. He was knowledgeable, efficient and personable. Highly...read more
Juli H.
2021-04-14 09:37:19
Vic from Box Appliance was technically knowledgeable, personable and efficient. First I have to say how easy going, relaxed, and at ease he made us feel....read more
Ed C.
2021-03-17 11:09:50
Steve Arriola from Box was thorough and careful. He replaced my fan and repaired the ice maker on my Subzero. Very professional and courteous. Made sure...read more
J W.
2021-01-27 21:30:28
William Glover was our technician and I have never experienced a better repair service. He immediately got to work and quickly diagnosed the problem. The...read more
Alison M.
2020-07-23 19:41:33
Walter Cisneros has represented Box Appliance on the last few visits to my house. As well as being very polite he is extremely knowledgeable about SubZero...read more
Bob F.
2020-07-23 16:27:49
My Sub-Zero frig was illin' and these guys made it work again. Yeh!The service indicator kept coming on. As per the owners manual I turned the whole...read more
1st A.
2020-06-12 14:31:17
Gabriel Rosario just left my house after repairing my 1999 Subzero refrigerator. Gabriel is skilled, professional & a very respectful gentleman. With the...read more
Basil S.
2020-06-12 05:57:47
Walter Cisneros was the service technician who performed the service and he was absolutely a professional and a delight to work with. This was the fourth...read more
MM A.
2020-05-13 12:50:01
Kudos to Box Appliance for being so responsive and helpful! My Sub-Zero fridge was completely out of whack, and in the middle of this crazy Covid time I was...read more
Robert H.
2019-12-20 12:56:14
We recently began to have problems with our Wolf range. We'd had someone work on it once before and it was a terrible experience so we've been delaying...read more
Mary C.
2019-12-17 17:52:08
I had a Erice call today for my Sub Zero and I have to say that the techWalter Cisneros was GREAT! Showed up on time and very efficiently did the Repair...read more
John P.
2019-12-12 17:58:18
These know how to do service! I had such a good experience getting my Wolf range serviced by these guys. From setting up the appointment to having...read more
Charlene H.
2019-10-02 10:01:02
I want to say thank you to technician Walter Cisneros.He was a pleasure to work with. Walter was very respectful of me and my property. He arrived on...read more
Kathleen W.
2019-09-28 16:00:13
Our refrigerator had been running fine for 15 years, so we weren't sure who to contact when it stopped working last week. Box Appliance made our fridge...read more
Stephen Y.
2019-07-02 16:52:22
Box Appliance is one of the best appliance servicing companies that I've ever worked with. If you have a problem with your Sub-Zero or Wolf appliance, Box...read more
Douglas J.
2019-06-28 08:22:57
Box appliance is such a good company. Marvin came to my residence and was very professional. Highly recommend that you allow him to work on your appliances.read more
Susan R.
2019-05-16 12:57:24
Rommel went above and beyond to level and install my new fridge to perfection. He even showed me the handy iphone app that will adjust the cooling for high...read more
Toni S.
2019-03-21 15:49:33
I used this company 3 times and each time they do NOT disappoint. The technicians are professional, courteous and know their stuff. They provide helpful...read more
Ken P.
2019-03-06 14:26:09
Excellent service, excellent follow up. After an initial attempt by another service company to fix my leaking subzero freezer, I called in box appliance....read more
Bruce D.
2019-03-02 09:31:41
We had a great experience with Box and our SubZero. It was really easy to schedule and they worked hard to be flexible to our schedule but still get someone...read more
Jim T.
2019-02-28 12:12:00
A great experience; from the telephone interaction, to accurate time "double confirmed" time window, to courteous and competent service person. Not cheap,...read more
Monica R.
2019-02-10 09:54:06
So I called early in the day and got a very friendly person who made the service appt. The tech came as scheduled, on time, professional, had some parts on...read more
B G.
2019-02-08 18:45:53
This was the second time that my Subzero wine cooler needed service. Like the first time, the service was excellent. From the ease and professionalism of...read more
Gael S.
2018-12-03 12:13:27
Walter Cisneros, a Technician with Box is a lifesaver. Smart, efficient , pleasant and able to diagnose and repair all problems big and small.read more
Felicia S.
2018-11-16 21:15:03
We had a wonderful technician Walter come out and diagnosed and old Sub Zero that we had bought on EBay He held our hands and came up with a thorough report...read more
Will S.
2018-10-10 12:05:36
Just finished a service call with Box Appliance for a Subzero refrigerator. Everything went as expected, service was easy to arrange, technician arrived on...read more
Ron S.
2018-09-18 10:27:20
We have been using BOX since 2011 for any issues with our Sub Zero. Always on time, neat, and quick in their understanding of the problem and the...read more
eric w.
2018-08-30 12:55:05
**Value*****Quality and Service***OverallI have no problem with paying top notch for authorized service but when I originally placed the service call I...read more
Jane V.
2018-08-17 12:51:51
Wow, these guys are fantastic! Talk about customer service oriented and highly trained and knowledgeable regarding the products they provide service and...read more
Wendy H.
2018-07-30 14:57:28
My 20+ sub-zero is so cool. Thank you, Rodrigo and everyone in the office!
Christine B.
2018-07-13 12:45:40
I highly recommend Box Appliance. I called Box Appliance for a repair of my ice maker on my Sub-Zero freezer and to perform a condenser cleaning. The...read more
Ofer D.
2018-04-24 16:32:07
We had a failure in our 13 years old subzero, it stopped cooling - we called Box. They sent Kelly the technician and he did a great job: He diagnosed the...read more