Sub-Zero Repair - San Jose’s Only Factory Certified Service
Box Appliance is a premier appliance repair partner of Sub-Zero, Wolf, and Cove, providing expert repair and maintenance, both warranty and out-of-warranty, for all Sub-Zero, Wolf, and Cove appliances in the San Jose Metro Area, from Palo Alto to the southern edges of San Benito County.
As a long-time Factory Certified Service, Box Appliance knows how to deliver the exceptional service experiences Sub-Zero, Wolf, and Cove demand of their partners, and which their customers deserve. Though other repair companies in the San Jose area may claim to be certified by Sub-Zero, a quick search of your zip code in Sub-Zero, Wolf, and Cove’s Service Locator will reveal that only Box Appliance is trusted to provide the quality service these luxury appliances deserve.
Brands Serviced
To learn more about what it takes to become Factory Certified, and the service experience you can expect from a company that carries that designation, choose your need below:
The following is a list of cities serviced by Box Appliance Service Company.
Alum Rock
Aptos
Aromas
Atherton
Ben Lomond
Bitterwater
Boulder Creek
Brookdale
Cambrian Park
Campbell
Capitola
Cupertino
Davenport
Felton
Freedom
Fremont
Fruitdale
Gilroy
Hayward
Hollister
Lexington Hills
Livermore
Lonoak
Los Altos
Los Gatos
Loyola
Menlo Park
Milpitas
Monte Sereno
Morgan Hill
Mountain View
New Almaden
Newark
Paicines
Palo Alto
Pleasanton
Pinnacles
Redwood City
Ridgemark
San Benito
San Juan Bautista
San Jose
San Leandro
San Lorenzo
San Martin
San Mateo
Santa Clara
Santa Cruz
Saratoga
Scotts Valley
Soquel
Stanford
Sunnyvale
Tres Pinos
Union City
Watsonville
Woodside
I sent I a request for service on Sunday using their website. First thing Monday morning they called me to get me on their schedule for Tuesday afternoon....read more
Box appliance communication for service is the best, great follow up regarding appointment and "real time" to the minute actual arrival.The service tech...read more
Had problems with our built-in microwave. I had been considering buying a new one, but it was $$$ so I called Box Appliance. I got an appointment very...read more
The tech arrived and immediately got to work. Diagnosed the problems with my Wolf stove and efficiently fixed them. He worked very quickly and told me...read more
Our Subzero frig doors came unaligned and we just got it installed. Technician, Vic, came out to the house to align a the frig doors. I appreciate his...read more
Communication about when the tech would arrive was great. Tech arrived on the early side of the window. She dug in and diagnosed a problem with the Wolf...read more
Excellent Service: I called on Tuesday late PM, they came Wednesday AMGabe was Fast efficientReally nice Knowledgeable Replaced a thermostat and...read more
Office staff handled my issue with care & courtesy.Scheduling was easy & quick.Professional service crew knew the product that was in issue. Left work...read more
Vic came out and solved our issues quickly. Our older Sub-Zero refrigerator (circa 2003) was leaking water and building up ice on the back panel. a...read more
Our technician Rommel is excellent, he is very polite, very professional, and most of all he is very knowledgeable. We are very pleased with his work.read more
I had an issue with my 15 yr old Wolfe Stove as I had an igniter issue on one of the burners... I contacted Box Appliance and spoke to a Live Person (...read more
Kelly came to fix the creaking noise in our old Subzero refrigerator. He diagnosed the problem and in no time fixed it. No more creaks. He is experienced...read more
The service was great! Steven Arriola was very knowledgeable and helpful; he completed the repairs quickly. And he also explained the situation and...read more
Great, professional service. Technician knowledgeable and polite. We are very satisfied with the service and with communication by the office...read more
We've worked with Rommel, the technician in our area, on three separate occasions now and each time he's been knowledgeable, friendly, and efficient....read more
John from Box Appliance was great. He explained how our subzero works and showed me that there were instructions hidden in the side of the door that I...read more
Easy appointment booking process. Text me a day before the service to confirm the appointment. and couple messages prior the appointment. Service...read more
Excellent service, as always. My clothes dryer was broken, and I needed help desperately.They were able to move up my appointment, which was much...read more
Thank you for the great service, really appreciate the great job in fixing the problem, and all the information and advices to operate and maintain the...read more
We had the nicest and most efficient service today where the technician attended to all our repair issues. He arrived in a very timely manner and we had...read more
Very friendly and responsive to an issue with our new Wolf range. Very communicative and gave updates on who the technician would be when the technician...read more
The service person, who arrived, Rommel was extremely knowledgeable and professional! Solved the refrigerator problem in a timely way, along with...read more
This company is run like a client's dream come true. Everyone from answering the initial phone call to when the technicians left is cheerful, competent,...read more
This company knows their business.I recommendthem highly from my first phone contact to the serviceman they were great.I'd hire them again and...read more
I highly recommend Box appliance! They are very professional, very knowledgeable and a great value for the cost. I have had them out twice and each time I...read more
Absolutely exceptional... Rommel is amazing and is the reason we decided to buy our COVE dishwasher this year. His attention to detail and friendly and...read more
Box Technicians William and Rommel just revived my 24 YO beautiful, paneled Sub Zero refrigerator. They were explanative, neat, and efficient. They also...read more
Rommel from Box Appliance is a top-notch professional. He was on-time, courteous, wore shoe coverings inside, and patiently explained the situation with our...read more
Timely communication and excellent service by the Box Appliance staff and our technician John. I easily see why Sub Zero uses this company for Bay Area...read more
This is our second refrig tune-up by Box Appliance. They are helpful with scheduling and arrival updates. Our technician, Walter, was quiet,...read more
There was great communication from my initial contact and scheduling, updates about arrival time, and throughout the service call. Walter and Sean used...read more
This was the second time I had used Box Appliance's service. Last week, my subzero refrigerator had a leak. I called Box to schedule an appointment. I...read more
They are very professional and timely and follow up very well. It's nice to know I can get great service in this industry especially during these times. I...read more
This company is very professional. From the initial phone call with the person scheduling the appointment for service to the technicians that come to...read more
Very pleased with John's knowledgeable, friendly and quick service for my Subzero fridge. He also showed me how to maintain the fridge for the future and...read more
We performed a kitchen renovation last year. Everything was great except for a minor dent in the door of our Sub Zero fridge. Getting this replaced was a...read more
Only people to use for your SubZero appliances. A previous technician messed up our fridge and Jeffery at Box Appliances saved us trashing our fridge. I...read more
My 12-year old Wolf Range needed two repairs and I had no call backs from the local service centers with whom I left messages. Legacy Appliances in...read more
Box Appliance is a pleasure to work with. They are completely professional, always on time and they make it easy to schedule an appointment. Francisco has...read more
Our Sub-Zero fridge needed attention after 6 years of dependable service. Water was collecting in the main cabinet. The Box technician immediately...read more
Rodrigo was wonderful; he was congenial, knew our equipment well, and was quick and efficient in diagnosing problems and fixing them! I wish our contractor...read more
BOX was fantastic ... fron the scheduling, timeliness and service onsight. Service technician Rodrigo went beyond all expectations. Very satisfied.read more
Their repairman really knew what he was doing. Very efficient and knowledgeable. Parts needed to be ordered and he'll back next week to complete the repair...read more
Box appliance is experienced in fixing both Wolf and sub zero appliances. They are knowledgeable and ableto diagnose and fix the problem quickly. They are...read more
Our tech was extremely helpful and knowledgeable, went above and beyond to assist us with additional questions regarding our appliance that were never...read more
Great communication. I didn't wake up early enough to let the technician in, but my roommate did. He finished and we figured out next steps over the phone....read more
Wine fridge broke! I emailed Box over a weekend and got a call early on the next business day. Set up an appointment within the week. Box was very...read more
Elmer the technician from Box appliance is the best! Very friendly, polite and experienced! Extremely helpful and very clean! The customer service is very...read more
Very knowledgeable, polite and genuinely seem to like their job. Appreciate that we know exactly when they are showing up and they took extra care not to...read more
Communication with Box was excellent. I got a reminder text the day before my appointment, and progress of my technician along his route on the service...read more
I call Box Appliance whenever my SubZero fridge needs servicing. Both the office staff and the repair people are efficient and friendly to work with.read more
Box appliance provided amazing service. I filled out the online service application and within five minutes they called to schedule an appointment. I had an...read more
imagine how I felt at the start of the pandemic when my sub zero refrigerator kicked the bucket And i was suddenly looking at an unplanned expense of at...read more
The freezer side of our decade old Sub-Zero stopped working so we reached out to Box Appliance. They're the only certified Sub-Zero service provider in our...read more
Box's Portola Valley repair guy has been by before and is always incredibly talented in diagnosing and fixing problems, especially on more complicated...read more
We have received excellent service from Box Appliance. Gomer serviced our SubZero yesterday. He was knowledgeable, efficient and personable. Highly...read more
Vic from Box Appliance was technically knowledgeable, personable and efficient. First I have to say how easy going, relaxed, and at ease he made us feel....read more
Steve Arriola from Box was thorough and careful. He replaced my fan and repaired the ice maker on my Subzero. Very professional and courteous. Made sure...read more
William Glover was our technician and I have never experienced a better repair service. He immediately got to work and quickly diagnosed the problem. The...read more
Walter Cisneros has represented Box Appliance on the last few visits to my house. As well as being very polite he is extremely knowledgeable about SubZero...read more
My Sub-Zero frig was illin' and these guys made it work again. Yeh!The service indicator kept coming on. As per the owners manual I turned the whole...read more
Gabriel Rosario just left my house after repairing my 1999 Subzero refrigerator. Gabriel is skilled, professional & a very respectful gentleman. With the...read more
Walter Cisneros was the service technician who performed the service and he was absolutely a professional and a delight to work with. This was the fourth...read more
Kudos to Box Appliance for being so responsive and helpful! My Sub-Zero fridge was completely out of whack, and in the middle of this crazy Covid time I was...read more
We recently began to have problems with our Wolf range. We'd had someone work on it once before and it was a terrible experience so we've been delaying...read more
I had a Erice call today for my Sub Zero and I have to say that the techWalter Cisneros was GREAT! Showed up on time and very efficiently did the Repair...read more
These know how to do service! I had such a good experience getting my Wolf range serviced by these guys. From setting up the appointment to having...read more
I want to say thank you to technician Walter Cisneros.He was a pleasure to work with. Walter was very respectful of me and my property. He arrived on...read more
Our refrigerator had been running fine for 15 years, so we weren't sure who to contact when it stopped working last week. Box Appliance made our fridge...read more
Box Appliance is one of the best appliance servicing companies that I've ever worked with. If you have a problem with your Sub-Zero or Wolf appliance, Box...read more
Box appliance is such a good company. Marvin came to my residence and was very professional. Highly recommend that you allow him to work on your appliances.read more
Rommel went above and beyond to level and install my new fridge to perfection. He even showed me the handy iphone app that will adjust the cooling for high...read more
I used this company 3 times and each time they do NOT disappoint. The technicians are professional, courteous and know their stuff. They provide helpful...read more
Excellent service, excellent follow up. After an initial attempt by another service company to fix my leaking subzero freezer, I called in box appliance....read more
We had a great experience with Box and our SubZero. It was really easy to schedule and they worked hard to be flexible to our schedule but still get someone...read more
A great experience; from the telephone interaction, to accurate time "double confirmed" time window, to courteous and competent service person. Not cheap,...read more
So I called early in the day and got a very friendly person who made the service appt. The tech came as scheduled, on time, professional, had some parts on...read more
This was the second time that my Subzero wine cooler needed service. Like the first time, the service was excellent. From the ease and professionalism of...read more
Walter Cisneros, a Technician with Box is a lifesaver. Smart, efficient , pleasant and able to diagnose and repair all problems big and small.read more
We had a wonderful technician Walter come out and diagnosed and old Sub Zero that we had bought on EBay He held our hands and came up with a thorough report...read more
Just finished a service call with Box Appliance for a Subzero refrigerator. Everything went as expected, service was easy to arrange, technician arrived on...read more
We have been using BOX since 2011 for any issues with our Sub Zero. Always on time, neat, and quick in their understanding of the problem and the...read more
**Value*****Quality and Service***OverallI have no problem with paying top notch for authorized service but when I originally placed the service call I...read more
Wow, these guys are fantastic! Talk about customer service oriented and highly trained and knowledgeable regarding the products they provide service and...read more
I highly recommend Box Appliance. I called Box Appliance for a repair of my ice maker on my Sub-Zero freezer and to perform a condenser cleaning. The...read more
We had a failure in our 13 years old subzero, it stopped cooling - we called Box. They sent Kelly the technician and he did a great job: He diagnosed the...read more