Sub-Zero Repair - San Francisco’s Only Factory Certified Service

Box Appliance is a Premier Partner of Sub-Zero, providing Factory Certified Service in San Francisco, California. We provide expert Sub-Zero repair and maintenance, both warranty and out-of-warranty, for all Sub-Zero appliances throughout the San Francisco Bay Area, From San Rafael as far south as Big Sur.

Areas Serviced

Box Appliance provides Sub-Zero appliance repairs within the following cities in the San Francisco Bay Area, California:

  • Click to see list of cities serviced
    Castro Valley
    Corte Madera
    Daly City
    El Cerrito
    El Sobrante
    Half Moon Bay
    Los Altos
    Los Gatos
    Menlo Park
    Mill Valley
    Morgan Hill
    Moss Beach
    Mountain View
    Palo Alto
    Pleasant Hill
    Redwood City Richmond
    San Anselmo
    San Bruno
    San Carlos
    San Francisco
    San Jose
    San Leandro
    San Lorenzo
    San Mateo
    San Pablo
    San Rafael
    San Ramon
    Santa Clara
    South San Francisco
    Stinson Beach
    Union City
    Walnut Creek

We also service Sub-Zero repairs in the following cities throughout Northern and Southern California:

San Jose
Monterey Bay
Santa Barbara
Los Angeles
Orange County
Riverside County
San Bernardino
San Diego

In addition to Sub-Zero repairs, Box Appliance services Wolf repairs and Cove repairs in San Francisco and each of the cities listed above. Schedule your appliance repair or maintenance online today.

San Francisco Contact:
Phone: 888-782-9653
Fax: 858.496.4577

Serving the entire San Francisco Bay Area and Monterey County

Based on 465 Reviews
Ofer D.
2018-04-24 16:32:07
We had a failure in our 13 years old subzero, it stopped cooling - we called Box. They sent Kelly the technician and he did a great job: He diagnosed more
Wendy H.
2018-07-30 14:57:28
My 20+ sub-zero is so cool. Thank you, Rodrigo and everyone in the office!
Christine B.
2018-07-13 12:45:40
I highly recommend Box Appliance. I called Box Appliance for a repair of my ice maker on my Sub-Zero freezer and to perform a condenser cleaning. more
Jane V.
2018-08-17 12:51:51
Wow, these guys are fantastic! Talk about customer service oriented and highly trained and knowledgeable regarding the products they provide service more
eric w.
2018-08-30 12:55:05
**Value*****Quality and Service***OverallI have no problem with paying top notch for authorized service but when I originally placed the service call more
Ron S.
2018-09-18 10:27:20
We have been using BOX since 2011 for any issues with our Sub Zero. Always on time, neat, and quick in their understanding of the problem and more
Felicia S.
2018-11-16 21:15:03
We had a wonderful technician Walter come out and diagnosed and old Sub Zero that we had bought on EBay He held our hands and came up with a thorough more
Gael S.
2018-12-03 12:13:27
Walter Cisneros, a Technician with Box is a lifesaver. Smart, efficient , pleasant and able to diagnose and repair all problems big and more
Will S.
2018-10-10 12:05:36
Just finished a service call with Box Appliance for a Subzero refrigerator. Everything went as expected, service was easy to arrange, technician arrived more
Monica R.
2019-01-06 15:00:49
I am reading reviews today as I am going to have to call these guys this week for my Wolf downdraft. I am a little nervous as I called twice before and more
Monica R.
2019-02-10 09:54:06
So I called early in the day and got a very friendly person who made the service appt. The tech came as scheduled, on time, professional, had some parts more
Jim T.
2019-02-28 12:12:00
A great experience; from the telephone interaction, to accurate time "double confirmed" time window, to courteous and competent service person. Not cheap, more
B G.
2019-02-08 18:45:53
This was the second time that my Subzero wine cooler needed service. Like the first time, the service was excellent. From the ease and professionalism more
Bruce D.
2019-03-02 09:31:41
We had a great experience with Box and our SubZero. It was really easy to schedule and they worked hard to be flexible to our schedule but still get more
Ken P.
2019-03-06 14:26:09
Excellent service, excellent follow up. After an initial attempt by another service company to fix my leaking subzero freezer, I called in box more
D'angelo V.
2019-03-08 12:08:54
First of all I would like to note that I have never wrote a review before. I felt compelled to create a yelp account and write a review. Due to the more
Toni S.
2019-03-21 15:49:33
I used this company 3 times and each time they do NOT disappoint. The technicians are professional, courteous and know their stuff. They provide more
Susan R.
2019-05-16 12:57:24
Rommel went above and beyond to level and install my new fridge to perfection. He even showed me the handy iphone app that will adjust the cooling for more
Douglas J.
2019-06-28 08:22:57
Box appliance is such a good company. Marvin came to my residence and was very professional. Highly recommend that you allow him to work on your more
Stephen Y.
2019-07-02 16:52:22
Box Appliance is one of the best appliance servicing companies that I've ever worked with. If you have a problem with your Sub-Zero or Wolf appliance, more
Kathleen W.
2019-09-28 16:00:13
Our refrigerator had been running fine for 15 years, so we weren't sure who to contact when it stopped working last week. Box Appliance made our more
Charlene H.
2019-10-02 10:01:02
I want to say thank you to technician Walter Cisneros.He was a pleasure to work with. Walter was very respectful of me and my property. He arrived more
John P.
2019-12-12 17:58:18
These know how to do service! I had such a good experience getting my Wolf range serviced by these guys. From setting up the appointment to more
Mary C.
2019-12-17 17:52:08
I had a Erice call today for my Sub Zero and I have to say that the techWalter Cisneros was GREAT! Showed up on time and very efficiently did the more
Robert H.
2019-12-20 12:56:14
We recently began to have problems with our Wolf range. We'd had someone work on it once before and it was a terrible experience so we've been more
2020-05-13 12:50:01
Kudos to Box Appliance for being so responsive and helpful! My Sub-Zero fridge was completely out of whack, and in the middle of this crazy Covid time I more
Basil S.
2020-06-12 05:57:47
Walter Cisneros was the service technician who performed the service and he was absolutely a professional and a delight to work with. This was the more
1st A.
2020-06-12 14:31:17
Gabriel Rosario just left my house after repairing my 1999 Subzero refrigerator. Gabriel is skilled, professional & a very respectful gentleman. With more
Shayne K.
2020-06-18 09:42:36
My son and I were literally run off of the road in Lafayette by one of the technicians from this company. After we stopped for a deer and he nearly more
Alison M.
2020-07-23 19:41:33
Walter Cisneros has represented Box Appliance on the last few visits to my house. As well as being very polite he is extremely knowledgeable about more
J W.
2021-01-27 21:30:28
William Glover was our technician and I have never experienced a better repair service. He immediately got to work and quickly diagnosed the problem. more
Ed C.
2021-03-17 11:09:50
Steve Arriola from Box was thorough and careful. He replaced my fan and repaired the ice maker on my Subzero. Very professional and courteous. Made more
Juli H.
2021-04-14 09:37:19
Vic from Box Appliance was technically knowledgeable, personable and efficient. First I have to say how easy going, relaxed, and at ease he made us more
Janet G.
2021-06-16 14:53:34
Our Sub-Zero needed some routine maintenance and the freezer was keeping things barely frozen. They came out in April of 2021, charged over $300 for more
Bob F.
2020-07-23 16:27:49
My Sub-Zero frig was illin' and these guys made it work again. Yeh!The service indicator kept coming on. As per the owners manual I turned the more
Jean G.
2021-06-25 06:26:55
We have received excellent service from Box Appliance. Gomer serviced our SubZero yesterday. He was knowledgeable, efficient and personable. more
G W.
2021-07-02 14:52:09
Box's Portola Valley repair guy has been by before and is always incredibly talented in diagnosing and fixing problems, especially on more more
Amy L.
2021-08-19 12:55:52
BEWARE - scariest scam!! I received a postcard for subzero service but when I called they ask for your credit card info first which I thought was more
Jack L.
2021-09-08 18:01:08
I will never buy or recommend this company to anyone ever again. Had a problem with a dryer I bought that had problems just after the warranty ran more
T P.
2021-09-11 11:03:47
The freezer side of our decade old Sub-Zero stopped working so we reached out to Box Appliance. They're the only certified Sub-Zero service provider in more
John L.
2021-10-09 22:04:47
imagine how I felt at the start of the pandemic when my sub zero refrigerator kicked the bucket And i was suddenly looking at an unplanned expense of more
Stephanie L.
2021-11-04 12:24:25
Box appliance provided amazing service. I filled out the online service application and within five minutes they called to schedule an appointment. I had more
Sharon S.
2021-11-09 11:59:45
I call Box Appliance whenever my SubZero fridge needs servicing. Both the office staff and the repair people are efficient and friendly to work more
Andre L.
2021-11-16 14:23:46
Great service, communication and follow up. They have now worked on our refrigerator and stove. A class act. Stephen is fantastic!read more
Matt D.
2021-11-22 10:58:45
Always easy appointment set up. Always on time. And always very fast and friendly service !!
K K.
2021-11-24 15:02:07
Communication with Box was excellent. I got a reminder text the day before my appointment, and progress of my technician along his route on the more
Jennifer B.
2021-11-29 09:51:23
Very knowledgeable, polite and genuinely seem to like their job. Appreciate that we know exactly when they are showing up and they took extra care not more
Cristina F.
2021-11-29 15:43:41
Elmer the technician from Box appliance is the best! Very friendly, polite and experienced! Extremely helpful and very clean! The customer service is more
Sarah H.
2021-12-02 10:04:26
Wine fridge broke! I emailed Box over a weekend and got a call early on the next business day. Set up an appointment within the week. Box was more
Camp F.
2021-12-02 09:03:48
On time, polite and professional
Cynthia C.
2021-12-03 15:21:42
Technicians were friendly, prompt and fixed our problem (so far!). Each technician had on shoe covers and their masks. Would more
Alex K.
2021-12-03 15:12:21
Great communication. I didn't wake up early enough to let the technician in, but my roommate did. He finished and we figured out next steps over the more
Tyler S.
2021-12-07 14:43:03
Our tech was extremely helpful and knowledgeable, went above and beyond to assist us with additional questions regarding our appliance that were more
Michael M.
2021-12-08 16:06:52
Knowledgeable, efficient, and respectful. We could not have asked for anything more for our refrigerator service. Very more
Patti H.
2021-12-10 15:07:24
Box appliance is experienced in fixing both Wolf and sub zero appliances. They are knowledgeable and ableto diagnose and fix the problem quickly. They more
William F.
2021-12-15 11:56:59
Their repairman really knew what he was doing. Very efficient and knowledgeable. Parts needed to be ordered and he'll back next week to complete the more
Tim K.
2021-12-15 16:36:17
Great customer service! Timely service and professional support.
Joseph W.
2021-12-15 15:31:50
BOX was fantastic ... fron the scheduling, timeliness and service onsight. Service technician Rodrigo went beyond all expectations. Very more
John B.
2021-12-21 20:38:39
Rodrigo was wonderful; he was congenial, knew our equipment well, and was quick and efficient in diagnosing problems and fixing them! I wish our more
Alex I.
2021-12-22 10:34:43
Our Sub-Zero fridge needed attention after 6 years of dependable service. Water was collecting in the main cabinet. The Box technician more
Sharon D.
2022-01-17 19:34:10
My 12-year old Wolf Range needed two repairs and I had no call backs from the local service centers with whom I left messages. Legacy Appliances more
Scott R.
2022-01-03 14:35:58
Box Appliance is a pleasure to work with. They are completely professional, always on time and they make it easy to schedule an appointment. Francisco more
Jack B.
2022-02-07 10:23:49
We performed a kitchen renovation last year. Everything was great except for a minor dent in the door of our Sub Zero fridge. Getting this replaced was more
Janinne F.
2022-01-26 21:07:08
Only people to use for your SubZero appliances. A previous technician messed up our fridge and Jeffery at Box Appliances saved us trashing our fridge. more
Steve G.
2022-02-22 20:53:38
This company is very professional. From the initial phone call with the person scheduling the appointment for service to the technicians that come more
Scott K.
2022-03-10 09:25:59
They are very professional and timely and follow up very well. It's nice to know I can get great service in this industry especially during these times. more
Leon B.
2022-03-15 20:46:47
This was the second time I had used Box Appliance's service. Last week, my subzero refrigerator had a leak. I called Box to schedule an appointment. more
Kapalua B.
2022-03-21 12:46:04
Great response. Competent and pleasant technician. Job done quickly and well.We were very pleased with the company's more
Shkale V.
2022-02-17 11:49:17
Very pleased with John's knowledgeable, friendly and quick service for my Subzero fridge. He also showed me how to maintain the fridge for the future more
Nora B.
2022-04-07 19:16:33
Excellent and professional service. Thank you,Nora Blay
Bev H.
2022-04-14 16:33:48
There was great communication from my initial contact and scheduling, updates about arrival time, and throughout the service call. Walter and Sean more
Nicole M.
2022-04-16 22:09:55
Excellent service- definitely recommend!
Theresa B.
2022-04-18 13:36:29
This is our second refrig tune-up by Box Appliance. They are helpful with scheduling and arrival updates. Our technician, Walter, was quiet, more
Eliza H.
2022-04-18 17:00:00
Timely communication and excellent service by the Box Appliance staff and our technician John. I easily see why Sub Zero uses this company for Bay more
Derrick L.
2022-04-18 20:51:54
Rommel from Box Appliance is a top-notch professional. He was on-time, courteous, wore shoe coverings inside, and patiently explained the situation with more
Annie T.
2022-04-18 21:23:33
I had called for repair service and they responded in a very timely manner, the problem started after the technician (Matthew) came and tried but couldn' more
Marilynn G.
2022-04-23 10:27:39
Box Technicians William and Rommel just revived my 24 YO beautiful, paneled Sub Zero refrigerator. They were explanative, neat, and efficient. They more
Joseph M.
2022-04-25 21:52:50
Absolutely exceptional... Rommel is amazing and is the reason we decided to buy our COVE dishwasher this year. His attention to detail and friendly more
Denise R.
2022-05-04 09:54:26
I highly recommend Box appliance! They are very professional, very knowledgeable and a great value for the cost. I have had them out twice and each time more
Elizabeth G.
2022-05-05 16:20:39
This company knows their business.I recommendthem highly from my first phone contact to the serviceman they were great.I'd hire them again more
Karen L.
2022-05-09 11:59:30
This company is run like a client's dream come true. Everyone from answering the initial phone call to when the technicians left is cheerful, competent, more
Charo S.
2022-05-12 09:59:48
The service person, who arrived, Rommel was extremely knowledgeable and professional! Solved the refrigerator problem in a timely way, along more
Alice L.
2022-05-13 09:46:37
Very friendly and responsive to an issue with our new Wolf range. Very communicative and gave updates on who the technician would be when the more
James B.
2022-05-20 16:20:43
We had the nicest and most efficient service today where the technician attended to all our repair issues. He arrived in a very timely manner and we more
Chihwei C.
2022-05-26 11:11:02
Thank you for the great service, really appreciate the great job in fixing the problem, and all the information and advices to operate and maintain more
Mary H.
2022-06-01 21:28:53
Excellent service, as always. My clothes dryer was broken, and I needed help desperately.They were able to move up my appointment, which was more
Chanel C.
2022-06-03 09:19:15
Easy appointment booking process. Text me a day before the service to confirm the appointment. and couple messages prior the appointment. more
Roger P.
2022-06-03 09:32:30
John from Box Appliance was great. He explained how our subzero works and showed me that there were instructions hidden in the side of the door that more
Monique S.
2022-06-05 10:20:12
Amazing communication with customer. Very professional. Thank you for making this repair easy.
Judy G.
2022-06-08 15:28:27
We've worked with Rommel, the technician in our area, on three separate occasions now and each time he's been knowledgeable, friendly, and more
Krishna S.
2022-06-16 12:44:21
Vic arrived on time, did perfect service, explained everything clearly and has a good sense of humor.
Rafael R.
2022-07-18 16:54:58
The service was great! Steven Arriola was very knowledgeable and helpful; he completed the repairs quickly. And he also explained the situation more
David B.
2022-07-26 07:51:50
I had an issue with my 15 yr old Wolfe Stove as I had an igniter issue on one of the burners... I contacted Box Appliance and spoke to a Live Person ( more
Gus E.
2022-07-26 14:35:13
Our technician Rommel is excellent, he is very polite, very professional, and most of all he is very knowledgeable. We are very pleased with his more
Leo D.
2022-07-13 11:30:03
Great, professional service. Technician knowledgeable and polite. We are very satisfied with the service and with communication by the more
Robert K.
2022-07-28 10:15:37
On time, fast and efficient warranty service. William was fantastic!Would use them again for sure
Helen Y.
2022-07-20 14:22:44
Kelly came to fix the creaking noise in our old Subzero refrigerator. He diagnosed the problem and in no time fixed it. No more creaks. He is more
Rob H.
2022-08-16 14:55:36
Vic came out and solved our issues quickly. Our older Sub-Zero refrigerator (circa 2003) was leaking water and building up ice on the back panel. more
Philip S.
2022-09-03 16:30:16
Office staff handled my issue with care & courtesy.Scheduling was easy & quick.Professional service crew knew the product that was in issue. Left more
Joseph M.
2022-10-05 13:16:21
Excellent Service: I called on Tuesday late PM, they came Wednesday AMGabe was Fast efficientReally nice Knowledgeable Replaced a thermostat more
Robby K.
2022-10-28 12:43:39
Communication about when the tech would arrive was great. Tech arrived on the early side of the window. She dug in and diagnosed a problem with the more
PoMing W.
2022-11-02 16:25:13
Our Subzero frig doors came unaligned and we just got it installed. Technician, Vic, came out to the house to align a the frig doors. I appreciate more
Daniel S.
2022-11-16 15:09:27
The tech arrived and immediately got to work. Diagnosed the problems with my Wolf stove and efficiently fixed them. He worked very quickly and told more
Dave K.
2023-01-03 13:19:19
Had problems with our built-in microwave. I had been considering buying a new one, but it was $$$ so I called Box Appliance. I got an appointment more
Roger B.
2023-01-10 13:01:50
Box appliance communication for service is the best, great follow up regarding appointment and "real time" to the minute actual arrival.The service more
John T.
2023-01-31 15:58:29
I sent I a request for service on Sunday using their website. First thing Monday morning they called me to get me on their schedule for Tuesday more
Michael S.
2023-01-25 16:36:59
I called Box Appliance at the recommendation of Wolf/Sub ZeroThey were quick to make an appointment for me and kept me in the loop of when the more
Jeffrey B.
2023-02-09 13:12:00
I have used Box Appliance for several years now. I always get the same serviceman and he is great. Shows up on time, does great work snd is pleasant to talk more
Sherman U.
2023-04-03 13:52:26
Jesus L. made an early arrival to do the maintenace regarding the switches, motors, door gaskets, lights,ice maker, drain and Temps, all OK.Cleaned more
Yen T.
2023-02-27 13:38:52
Vic P. was my technician for my sub zero and wolf appliance fixes. He came timely and helped me out so much. He was able to teach me a few maintenance more
Linda C.
2023-04-04 20:32:14
I used another appliance repair company that claimed to fix Wolf ranges, but the problem wasn't fully resolved. Box Appliance is a Wolf-certified more
Jane C.
2023-04-06 12:26:12
Box Appliance has raised the bar for appliance maintenance and repair. Their technician, Bobby, is the most knowledgeable, polite, efficient, more
Judi A.
2023-04-08 17:07:32
Excellent service. Came the same week. Fixed my freezer. Went above and beyond in explaining the problem
Zach W.
2023-04-14 12:15:48
I like their notification system which lets you know when tech is coming. Matthew was friendly, knowledgeable and a skilled more
Uma S.
2023-04-17 15:45:35
Wolf Appliances assigned Box Appliances for my pesky wall oven issue. The oven is under-one-year-old.Technicians, William and Nate arrived on time more
Samuel S.
2023-04-20 11:44:11
fast, great service by Rodrigo. Highly recommend Box Appliance!
Kireeti D.
2023-04-06 13:02:55
Rommel was great. He adjusted the refrigerator doors that were not correctly installed by the contractor. He spent additional time giving us tips for more
Bari A.
2023-04-14 12:13:22
Box Appliances truly has some outstanding technicians who are also great at customer service and customer success. one of these is Gabe, who has more
Jackie D.
2023-05-05 16:15:15
I've had Box Appliance do my maintenance on my Sub Zero and Wolf appliances and their technician, Rodrigo, has always done a very good job. Very more
Les L.
2023-05-09 10:59:09
I never experienced a service team that was so detailed with the arrival of the technician. It made it so easy to plan my day. The technician more
Spencer S.
2023-05-26 12:33:04
this has been my best experience even on fixing an appliance. Rommel is so great to not only fix my appliance but also helped on other things more
Tamara R.
2023-05-31 18:26:52
They have always responded quickly and my usual technician, Gabe, is wonderful. Whenever I have had an usual problem, they do their best to solve more
Lilly G.
2023-06-09 14:07:16
I wanted to share my experience with Box Appliance service staffmember, Rodrigo, who was excellent!My husband and I have had a Box Appliance more
Joe S.
2023-07-18 16:19:09
The service person was very thorough and very knowledgeable about my particular refrigeratorThe work performed was done quickly quietly, and without more
larry w.
2023-08-01 09:33:14
Wow. That was easy. Our SubZero refrigerator had a problem (leaking) for the first time. I called Box Appliance and they had technician scheduled in more
Suzanne L.
2023-08-03 09:59:00
Joey Smith was right on timeHe was courteous and very knowledgeable Office kept me updated in a timely mannerI would give Box Appliances my more
Charlene F.
2023-08-03 17:13:12
I have worked with Box Appliance since I purchased my Sub Zero Refrigerator for approximately 8 years. They service my unit every year. Most recently, more
Leslie K.
2023-08-09 13:13:55
I've been a customer of Box Appliance for over 10 years, and I cannot recommend them highly enough. In the many years they've serviced my Sub Zero, more
Dennis C.
2023-08-10 15:33:36
Absolutely the best customer service I've experienced. They continually communicated as my parts took a long time to arrive from Wolf. once they had more
2350cmart M.
2023-08-02 18:57:13
Had an appointment scheduled for our Subzero fridge between 2-5pm. Matthew (Tech) called just after 12pm and said he was running early and if it was ok more
Flo B.
2023-09-29 15:59:34
TL;DR - if you have a WOLF and you're in the SF Bay Area, they are the only trustworthy company. Don't fall for the hyenas, vultures, sharks when it' more
Inscape D.
2023-10-05 14:20:08
Rommel is very knowledgeable on all Subzero appliances and always Job well done. We're very happy for his service.
David J.
2023-11-17 11:23:47
Had noise issue when opening fridge door reached out to Sub-Zero and referred us to Box Appliance. Making the appointment easy and the day before more
J K.
2023-12-05 11:58:01
Box Appliance was professional, prompt and did everything requested and more. I was very please with Francisco's knowledge, too. He explained more
Steven W.
2023-12-05 16:45:37
Our technician, William, was very professional and arrived exactly on time. The problem with our cooktop was quickly identified and rectified. more
Steven W.
2023-12-07 10:56:48
I have a 13-year-old BI-36U. The Control Board was damaged by a power outage. Box Appliance fit me in early as an emergency. They had a new control board more
Van C.
2023-12-14 12:26:45
Box Appliance's service was outstanding and everyone from the staff answering the calls to the technicians, especially Stephen were very helpful more
Bill G.
2023-12-20 10:46:48
The process of from the beginning of scheduling until complete the service job, this company totally impressed me. They had a detailed text messages to more
Paul J.
2023-12-22 10:40:41
Walter and his coworker were first class. It was a complex repair that required the whole oven to be pulled out next to a wall. The two gentlemen did more
Ron S.
2023-12-26 16:02:33
The technician diagnosed the problem immediately with our ovens. Fixed it quickly. And although I spoke with them on December 26 to schedule service, more
Jane R.
2023-12-27 10:00:29
On time, knowledgeable, efficient, pleasant. No pushing of services that aren't essential.
Joel S.
2023-12-27 15:42:21
Gabe was great! He was at my front door 10 minutes early. Very calm, collected and personable. Had the issue with fridge resolved quickly. My only regret more
Andrea F.
2023-12-28 16:00:46
This company is the best! Great communication every step of the way, quick response. The technician, Joey Smith, is so professional and more
Janet O.
2024-01-02 12:45:20
My Wolfe microwave touch panel was not responding. Scheduling the service appointment was easy and hassle free. I appreciated the updates of my more
Brian L.
2024-01-18 11:45:56
Working with Box Appliance was awesome! The only challenge was scheduling an appointment since it's a few weeks out. Our technician, Melanie, was able more
Teri S.
2024-02-09 12:20:59
Our technician is always on time, courteous, helpful and professional! He goes above and beyond his job.
Bubbles F.
2024-02-13 12:03:22
Rommel from Box came out to investigate my subzero freezer. He was very knowledgeable and able to diagnose and assure us that nothing was wrong. He more
Diane T.
2024-02-19 12:11:43
Very responsive. Excellent service. The technician was well-informed. I was instructed every step of the way. Very pleased to continue using Box Apllianceread more
Bre C.
2024-02-20 13:19:42
Jacob was knowledgeable, efficient and courteous. He solved the issues quickly and welcomed our questions. We were kept up to date on his ETA, and more
Kara R.
2024-02-21 10:48:32
I've had a glitchy oven issue for years - the smaller oven on my 48" dual fuel range would turn on, but wouldn't heat above 200 °. It's been serviced more
Tony A.
2024-02-27 14:29:00
Clean and straightforward experience. Prompt to set up an appointment, automated alerts to keep me posted on their arrival, another one when reached more
Ash F.
2024-03-01 14:04:38
Ryan - Marvin just came to our home to fix our WOLF coffee machine and he was great. This is no issue with Marvin! But he fixed the problem within more
Philip P.
2024-03-08 11:55:37
Great service, very knowledgeable technician, Walter is simply the best than has done work to any of our appliances. They are very busy because they more
Darshana M.
2024-03-12 14:04:47
Marvin did a great job. He patiently explained and helped us with tips to maintain the equipment in regular usage. Went above and more
Anthony N.
2024-03-12 17:43:58
Amazing and very refreshing to have people that know what they are doing and actually care about it too. John and little John I appreciate you guys!!! more
Tim G.
2024-03-15 16:50:42
We have had 2 Subzero freezer drawers for ±17 years and have tried various independent repair services over the years. They all seemed competent but more
Steve B.
2024-03-19 13:45:28
Your service man was absolutely professionally perfect.I am in a business that requires.I also have technicians that go to people's houses for more
Steward D.
2024-03-20 16:52:29
Really pleased with my experience using Box Appliance for a repair on my Wolf oven. Our technician, Jesus, did a great job ensuring the work space was more
O L.
2024-03-25 10:27:59
My Box Appliances technician recently visited my home to replace a damaged refrigerator door. I was impressed by their punctuality! They performed more
Barry W.
2024-03-29 09:43:25
Box appliance and Matthew are fantastic at caring form my appliances! They are very responsive and always know how to get things running well!read more
Dave N.
2024-03-29 15:01:43
I was having issues with one of the igniters (clicking noise) while burner was in use. Gabe from Box Appliances was able to identify the problem, make more
Resident C.
2024-04-10 15:40:24
Technician came prepared and was very efficient and professional during her visit. The text status responses for scheduling and arrival times were more
Terry P.
2024-04-12 18:29:56
Box Appliance is great! They were super fast in setting up an appointment, were amazingly efficient at communicating when my technician would be here, more
Mickey Z.
2024-04-24 15:50:47
Very impressive service appointment setup, status and communication. Rommel diagnosed all the problems we thought we had with our newly installed more
Will T.
2024-05-06 13:47:34
Melanie did a fantastic job. Her quality of work was outstanding and she understood the service requested perfectly. She and Box provided incredible more
Sara S.
2024-05-08 19:51:46
Jacob was the technician sent by Box Appliance. He arrived on time, put a shoe cover on, and placed a blanket on the floor next to the Wolf oven that more
J W.
2024-05-10 14:53:36
Professional. On time and responsive. William was fantastic to work with and extremely knowledgeable. Highly recommend!
Claudia M.
2024-05-22 10:59:04
Appointment: easy to schedule. The 2-hr window proved accurate, with Box communicating well at every step of the process.Gabriel (technician): more
Mark R.
2024-05-31 11:51:24
Great service experience to technician figured out the problem within five minutes. Fix the problem in another five minutes. Extremely satisfied his more
Yvonne D.
2024-05-31 16:25:23
I was very impressed with both Service appointments. The office keeps us updated upon arrivals and who will be coming to the house. The technician more
J K.
2024-06-03 11:45:07
Box Appliance came out for a warranty service call for my 1 year old Sub-Zero refrigerator. I was really impressed by how well box communicated with more
Pat A.
2024-06-10 19:40:24
An appointment was scheduled very shortly after I call Box Appliance regarding a fan error message on one of my Wolf ovens. On the day of my appointment, more
Hank S.
2024-06-17 16:25:13
Our SubZero ice maker started to make noises and I called Box Appliance and talked to Jenny and she scheduled our date and sent Stephen to fix it, and more
Ford F.
2024-06-25 11:07:53
Highly recommended for all your applianceWarranty repairs. Great customer service - provided updates when the parts werearriving- scheduled more
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