Sub-Zero Repair - San Francisco’s Only Factory Certified Service
Box Appliance is a Premier Partner of Sub-Zero, providing Factory Certified Service in San Francisco, California. We provide expert Sub-Zero repair and maintenance, both warranty and out-of-warranty, for all Sub-Zero appliances throughout the San Francisco Bay Area, From San Rafael as far south as Big Sur.
Areas Serviced
Box Appliance provides Sub-Zero appliance repairs within the following cities in the San Francisco Bay Area, California:
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Click to see list of cities serviced
Alameda
Alamo
Albany
Atherton
Belmont
Belvedere
Tiburon
Berkeley
Brisbane
Burlingame
Campbell
Castro Valley
Concord
Corte Madera
Cupertino
Daly City
Danville
Diablo
Dublin
El Cerrito
El Sobrante
Emeryville
Fairfax
Fremont
GilroyGreenbrae
Half Moon Bay
Hayward
Lafayette
Larkspur
Livermore
Los Altos
Los Gatos
Menlo Park
Mill Valley
Millbrae
Milpitas
Montara
Moraga
Morgan Hill
Moss Beach
Mountain View
Newark
Oakland
Orinda
Pacifica
Palo Alto
Piedmont
PinolePleasant Hill
Pleasanton
Redwood City Richmond
Ross
San Anselmo
San Bruno
San Carlos
San Francisco
San Jose
San Leandro
San Lorenzo
San Mateo
San Pablo
San Rafael
San Ramon
Santa Clara
Saratoga
Sausalito
South San Francisco
Stinson Beach
Sunnyvale
Union City
Walnut Creek
Woodside
We also service Sub-Zero repairs in the following cities throughout Northern and Southern California:
San Jose
Monterey Bay
Santa Barbara
Ventura
Los Angeles
Orange County
Riverside County
San Bernardino
San Diego
In addition to Sub-Zero repairs, Box Appliance services Wolf repairs and Cove repairs in San Francisco and each of the cities listed above. Schedule your appliance repair or maintenance online today.
Sub-Zero Appliances We Service
Full-Size Refrigeration
- Built-In Refrigerators
- Side-by-Side Refrigerators
- French Door Refrigerators
- Under-Counter Refrigerators
Wine Storage
- Wine Coolers
Undercounter Refrigeration
- Refrigerators and Freezers
Outdoor Refrigeration
- Outdoor Refrigerators
Our team is equipped to handle repairs and maintenance for all these Sub-Zero appliances in the San Francisco metro area, ensuring your kitchen remains efficient and your food stays fresh.
Common Sub-Zero Appliance Problems
- Why isn’t my Sub-Zero refrigerator cooling?
This could be due to issues with the evaporator fan, thermostat malfunction, or a dirty condenser coil. A blocked air vent or refrigerant leak could also be the cause. - Why is my Sub-Zero freezer leaking water?
Often, a blocked defrost drain or a broken door seal causes water to pool inside the freezer. - Why is my Sub-Zero refrigerator making strange noises?
Noises may be caused by a malfunctioning fan, compressor, or the condenser coils. - Why isn’t my Sub-Zero ice maker working?
This could be due to issues with the water filter, water valve, or clogged lines. - Why is my Sub-Zero refrigerator freezing food?
This can be a sign of a faulty thermostat or temperature control switch that needs adjustment or repair. - Why are the lights inside my Sub-Zero not working?
It could be due to a burned-out bulb or an electrical issue, such as a blown fuse. - Why is my Sub-Zero refrigerator not dispensing water?
Check for a clogged water filter or an issue with the water supply line or valve.
If you’re experiencing any of these issues, schedule a Sub-Zero repair service with Box Appliance.
San Francisco Contact:
Phone: 888-782-9653
Email: baservice@boxappliance.com
Fax: 858.496.4577
Serving the entire San Francisco Bay Area and Monterey County
Ofer D.
2018-04-24 16:32:07
We had a failure in our 13 years old subzero, it stopped cooling - we called Box. They sent Kelly the technician and he did a great job: He diagnosed the...read more
Wendy H.
2018-07-30 14:57:28
My 20+ sub-zero is so cool. Thank you, Rodrigo and everyone in the office!
Christine B.
2018-07-13 12:45:40
I highly recommend Box Appliance. I called Box Appliance for a repair of my ice maker on my Sub-Zero freezer and to perform a condenser cleaning. The...read more
Jane V.
2018-08-17 12:51:51
Wow, these guys are fantastic! Talk about customer service oriented and highly trained and knowledgeable regarding the products they provide service and...read more
eric w.
2018-08-30 12:55:05
**Value*****Quality and Service***OverallI have no problem with paying top notch for authorized service but when I originally placed the service call I...read more
Ron S.
2018-09-18 10:27:20
We have been using BOX since 2011 for any issues with our Sub Zero. Always on time, neat, and quick in their understanding of the problem and the...read more
Felicia S.
2018-11-16 21:15:03
We had a wonderful technician Walter come out and diagnosed and old Sub Zero that we had bought on EBay He held our hands and came up with a thorough report...read more
Gael S.
2018-12-03 12:13:27
Walter Cisneros, a Technician with Box is a lifesaver. Smart, efficient , pleasant and able to diagnose and repair all problems big and small.read more
Will S.
2018-10-10 12:05:36
Just finished a service call with Box Appliance for a Subzero refrigerator. Everything went as expected, service was easy to arrange, technician arrived on...read more
Monica R.
2019-01-06 15:00:49
I am reading reviews today as I am going to have to call these guys this week for my Wolf downdraft. I am a little nervous as I called twice before and as...read more
Monica R.
2019-02-10 09:54:06
So I called early in the day and got a very friendly person who made the service appt. The tech came as scheduled, on time, professional, had some parts on...read more
Jim T.
2019-02-28 12:12:00
A great experience; from the telephone interaction, to accurate time "double confirmed" time window, to courteous and competent service person. Not cheap,...read more
B G.
2019-02-08 18:45:53
This was the second time that my Subzero wine cooler needed service. Like the first time, the service was excellent. From the ease and professionalism of...read more
Bruce D.
2019-03-02 09:31:41
We had a great experience with Box and our SubZero. It was really easy to schedule and they worked hard to be flexible to our schedule but still get someone...read more
Ken P.
2019-03-06 14:26:09
Excellent service, excellent follow up. After an initial attempt by another service company to fix my leaking subzero freezer, I called in box appliance....read more
D'angelo V.
2019-03-08 12:08:54
First of all I would like to note that I have never wrote a review before. I felt compelled to create a yelp account and write a review. Due to the service...read more
Toni S.
2019-03-21 15:49:33
I used this company 3 times and each time they do NOT disappoint. The technicians are professional, courteous and know their stuff. They provide helpful...read more
Susan R.
2019-05-16 12:57:24
Rommel went above and beyond to level and install my new fridge to perfection. He even showed me the handy iphone app that will adjust the cooling for high...read more
Douglas J.
2019-06-28 08:22:57
Box appliance is such a good company. Marvin came to my residence and was very professional. Highly recommend that you allow him to work on your appliances.read more
Stephen Y.
2019-07-02 16:52:22
Box Appliance is one of the best appliance servicing companies that I've ever worked with. If you have a problem with your Sub-Zero or Wolf appliance, Box...read more
Kathleen W.
2019-09-28 16:00:13
Our refrigerator had been running fine for 15 years, so we weren't sure who to contact when it stopped working last week. Box Appliance made our fridge...read more
Charlene H.
2019-10-02 10:01:02
I want to say thank you to technician Walter Cisneros.He was a pleasure to work with. Walter was very respectful of me and my property. He arrived on...read more
John P.
2019-12-12 17:58:18
These know how to do service! I had such a good experience getting my Wolf range serviced by these guys. From setting up the appointment to having...read more
Mary C.
2019-12-17 17:52:08
I had a Erice call today for my Sub Zero and I have to say that the techWalter Cisneros was GREAT! Showed up on time and very efficiently did the Repair...read more
Robert H.
2019-12-20 12:56:14
We recently began to have problems with our Wolf range. We'd had someone work on it once before and it was a terrible experience so we've been delaying...read more
MM A.
2020-05-13 12:50:01
Kudos to Box Appliance for being so responsive and helpful! My Sub-Zero fridge was completely out of whack, and in the middle of this crazy Covid time I was...read more
Basil S.
2020-06-12 05:57:47
Walter Cisneros was the service technician who performed the service and he was absolutely a professional and a delight to work with. This was the fourth...read more
1st A.
2020-06-12 14:31:17
Gabriel Rosario just left my house after repairing my 1999 Subzero refrigerator. Gabriel is skilled, professional & a very respectful gentleman. With the...read more
Shayne K.
2020-06-18 09:42:36
My son and I were literally run off of the road in Lafayette by one of the technicians from this company. After we stopped for a deer and he nearly bashed...read more
Alison M.
2020-07-23 19:41:33
Walter Cisneros has represented Box Appliance on the last few visits to my house. As well as being very polite he is extremely knowledgeable about SubZero...read more
J W.
2021-01-27 21:30:28
William Glover was our technician and I have never experienced a better repair service. He immediately got to work and quickly diagnosed the problem. The...read more
Ed C.
2021-03-17 11:09:50
Steve Arriola from Box was thorough and careful. He replaced my fan and repaired the ice maker on my Subzero. Very professional and courteous. Made sure...read more
Juli H.
2021-04-14 09:37:19
Vic from Box Appliance was technically knowledgeable, personable and efficient. First I have to say how easy going, relaxed, and at ease he made us feel....read more
Janet G.
2021-06-16 14:53:34
Our Sub-Zero needed some routine maintenance and the freezer was keeping things barely frozen. They came out in April of 2021, charged over $300 for the...read more
Bob F.
2020-07-23 16:27:49
My Sub-Zero frig was illin' and these guys made it work again. Yeh!The service indicator kept coming on. As per the owners manual I turned the whole...read more
Jean G.
2021-06-25 06:26:55
We have received excellent service from Box Appliance. Gomer serviced our SubZero yesterday. He was knowledgeable, efficient and personable. Highly...read more
G W.
2021-07-02 14:52:09
Box's Portola Valley repair guy has been by before and is always incredibly talented in diagnosing and fixing problems, especially on more complicated...read more
Amy L.
2021-08-19 12:55:52
BEWARE - scariest scam!! I received a postcard for subzero service but when I called they ask for your credit card info first which I thought was odd......read more
Jack L.
2021-09-08 18:01:08
I will never buy or recommend this company to anyone ever again. Had a problem with a dryer I bought that had problems just after the warranty ran out....read more
T P.
2021-09-11 11:03:47
The freezer side of our decade old Sub-Zero stopped working so we reached out to Box Appliance. They're the only certified Sub-Zero service provider in our...read more
John L.
2021-10-09 22:04:47
imagine how I felt at the start of the pandemic when my sub zero refrigerator kicked the bucket And i was suddenly looking at an unplanned expense of at...read more
Stephanie L.
2021-11-04 12:24:25
Box appliance provided amazing service. I filled out the online service application and within five minutes they called to schedule an appointment. I had an...read more
Sharon S.
2021-11-09 11:59:45
I call Box Appliance whenever my SubZero fridge needs servicing. Both the office staff and the repair people are efficient and friendly to work with.read more
Andre L.
2021-11-16 14:23:46
Great service, communication and follow up. They have now worked on our refrigerator and stove. A class act. Stephen is fantastic!read more
Matt D.
2021-11-22 10:58:45
Always easy appointment set up. Always on time. And always very fast and friendly service !!
K K.
2021-11-24 15:02:07
Communication with Box was excellent. I got a reminder text the day before my appointment, and progress of my technician along his route on the service...read more
Jennifer B.
2021-11-29 09:51:23
Very knowledgeable, polite and genuinely seem to like their job. Appreciate that we know exactly when they are showing up and they took extra care not to...read more
Cristina F.
2021-11-29 15:43:41
Elmer the technician from Box appliance is the best! Very friendly, polite and experienced! Extremely helpful and very clean! The customer service is very...read more
Sarah H.
2021-12-02 10:04:26
Wine fridge broke! I emailed Box over a weekend and got a call early on the next business day. Set up an appointment within the week. Box was very...read more
Cynthia C.
2021-12-03 15:21:42
Technicians were friendly, prompt and fixed our problem (so far!). Each technician had on shoe covers and their masks. Would recommend...read more
Alex K.
2021-12-03 15:12:21
Great communication. I didn't wake up early enough to let the technician in, but my roommate did. He finished and we figured out next steps over the phone....read more
Tyler S.
2021-12-07 14:43:03
Our tech was extremely helpful and knowledgeable, went above and beyond to assist us with additional questions regarding our appliance that were never...read more
Michael M.
2021-12-08 16:06:52
Knowledgeable, efficient, and respectful. We could not have asked for anything more for our refrigerator service. Very impressive.read more
Patti H.
2021-12-10 15:07:24
Box appliance is experienced in fixing both Wolf and sub zero appliances. They are knowledgeable and ableto diagnose and fix the problem quickly. They are...read more
William F.
2021-12-15 11:56:59
Their repairman really knew what he was doing. Very efficient and knowledgeable. Parts needed to be ordered and he'll back next week to complete the repair...read more
Joseph W.
2021-12-15 15:31:50
BOX was fantastic ... fron the scheduling, timeliness and service onsight. Service technician Rodrigo went beyond all expectations. Very satisfied.read more
John B.
2021-12-21 20:38:39
Rodrigo was wonderful; he was congenial, knew our equipment well, and was quick and efficient in diagnosing problems and fixing them! I wish our contractor...read more
Alex I.
2021-12-22 10:34:43
Our Sub-Zero fridge needed attention after 6 years of dependable service. Water was collecting in the main cabinet. The Box technician immediately...read more
Sharon D.
2022-01-17 19:34:10
My 12-year old Wolf Range needed two repairs and I had no call backs from the local service centers with whom I left messages. Legacy Appliances in...read more
Scott R.
2022-01-03 14:35:58
Box Appliance is a pleasure to work with. They are completely professional, always on time and they make it easy to schedule an appointment. Francisco has...read more
Jack B.
2022-02-07 10:23:49
We performed a kitchen renovation last year. Everything was great except for a minor dent in the door of our Sub Zero fridge. Getting this replaced was a...read more
Janinne F.
2022-01-26 21:07:08
Only people to use for your SubZero appliances. A previous technician messed up our fridge and Jeffery at Box Appliances saved us trashing our fridge. I...read more
Steve G.
2022-02-22 20:53:38
This company is very professional. From the initial phone call with the person scheduling the appointment for service to the technicians that come to...read more
Scott K.
2022-03-10 09:25:59
They are very professional and timely and follow up very well. It's nice to know I can get great service in this industry especially during these times. I...read more
Leon B.
2022-03-15 20:46:47
This was the second time I had used Box Appliance's service. Last week, my subzero refrigerator had a leak. I called Box to schedule an appointment. I...read more
Kapalua B.
2022-03-21 12:46:04
Great response. Competent and pleasant technician. Job done quickly and well.We were very pleased with the company's performance.read more
Shkale V.
2022-02-17 11:49:17
Very pleased with John's knowledgeable, friendly and quick service for my Subzero fridge. He also showed me how to maintain the fridge for the future and...read more
Bev H.
2022-04-14 16:33:48
There was great communication from my initial contact and scheduling, updates about arrival time, and throughout the service call. Walter and Sean used...read more
Theresa B.
2022-04-18 13:36:29
This is our second refrig tune-up by Box Appliance. They are helpful with scheduling and arrival updates. Our technician, Walter, was quiet,...read more
Eliza H.
2022-04-18 17:00:00
Timely communication and excellent service by the Box Appliance staff and our technician John. I easily see why Sub Zero uses this company for Bay Area...read more
Derrick L.
2022-04-18 20:51:54
Rommel from Box Appliance is a top-notch professional. He was on-time, courteous, wore shoe coverings inside, and patiently explained the situation with our...read more
Annie T.
2022-04-18 21:23:33
I had called for repair service and they responded in a very timely manner, the problem started after the technician (Matthew) came and tried but couldn't...read more
Marilynn G.
2022-04-23 10:27:39
Box Technicians William and Rommel just revived my 24 YO beautiful, paneled Sub Zero refrigerator. They were explanative, neat, and efficient. They also...read more
Joseph M.
2022-04-25 21:52:50
Absolutely exceptional... Rommel is amazing and is the reason we decided to buy our COVE dishwasher this year. His attention to detail and friendly and...read more
Denise R.
2022-05-04 09:54:26
I highly recommend Box appliance! They are very professional, very knowledgeable and a great value for the cost. I have had them out twice and each time I...read more
Elizabeth G.
2022-05-05 16:20:39
This company knows their business.I recommendthem highly from my first phone contact to the serviceman they were great.I'd hire them again and...read more
Karen L.
2022-05-09 11:59:30
This company is run like a client's dream come true. Everyone from answering the initial phone call to when the technicians left is cheerful, competent,...read more
Charo S.
2022-05-12 09:59:48
The service person, who arrived, Rommel was extremely knowledgeable and professional! Solved the refrigerator problem in a timely way, along with...read more
Alice L.
2022-05-13 09:46:37
Very friendly and responsive to an issue with our new Wolf range. Very communicative and gave updates on who the technician would be when the technician...read more
James B.
2022-05-20 16:20:43
We had the nicest and most efficient service today where the technician attended to all our repair issues. He arrived in a very timely manner and we had...read more
Chihwei C.
2022-05-26 11:11:02
Thank you for the great service, really appreciate the great job in fixing the problem, and all the information and advices to operate and maintain the...read more
Mary H.
2022-06-01 21:28:53
Excellent service, as always. My clothes dryer was broken, and I needed help desperately.They were able to move up my appointment, which was much...read more
Chanel C.
2022-06-03 09:19:15
Easy appointment booking process. Text me a day before the service to confirm the appointment. and couple messages prior the appointment. Service...read more
Roger P.
2022-06-03 09:32:30
John from Box Appliance was great. He explained how our subzero works and showed me that there were instructions hidden in the side of the door that I...read more
Monique S.
2022-06-05 10:20:12
Amazing communication with customer. Very professional. Thank you for making this repair easy.
Judy G.
2022-06-08 15:28:27
We've worked with Rommel, the technician in our area, on three separate occasions now and each time he's been knowledgeable, friendly, and efficient....read more
Krishna S.
2022-06-16 12:44:21
Vic arrived on time, did perfect service, explained everything clearly and has a good sense of humor.
Rafael R.
2022-07-18 16:54:58
The service was great! Steven Arriola was very knowledgeable and helpful; he completed the repairs quickly. And he also explained the situation and...read more
David B.
2022-07-26 07:51:50
I had an issue with my 15 yr old Wolfe Stove as I had an igniter issue on one of the burners... I contacted Box Appliance and spoke to a Live Person (...read more
Gus E.
2022-07-26 14:35:13
Our technician Rommel is excellent, he is very polite, very professional, and most of all he is very knowledgeable. We are very pleased with his work.read more
Leo D.
2022-07-13 11:30:03
Great, professional service. Technician knowledgeable and polite. We are very satisfied with the service and with communication by the office...read more
Robert K.
2022-07-28 10:15:37
On time, fast and efficient warranty service. William was fantastic!Would use them again for sure
Helen Y.
2022-07-20 14:22:44
Kelly came to fix the creaking noise in our old Subzero refrigerator. He diagnosed the problem and in no time fixed it. No more creaks. He is experienced...read more
Rob H.
2022-08-16 14:55:36
Vic came out and solved our issues quickly. Our older Sub-Zero refrigerator (circa 2003) was leaking water and building up ice on the back panel. a...read more
Philip S.
2022-09-03 16:30:16
Office staff handled my issue with care & courtesy.Scheduling was easy & quick.Professional service crew knew the product that was in issue. Left work...read more
Joseph M.
2022-10-05 13:16:21
Excellent Service: I called on Tuesday late PM, they came Wednesday AMGabe was Fast efficientReally nice Knowledgeable Replaced a thermostat and...read more
Robby K.
2022-10-28 12:43:39
Communication about when the tech would arrive was great. Tech arrived on the early side of the window. She dug in and diagnosed a problem with the Wolf...read more
PoMing W.
2022-11-02 16:25:13
Our Subzero frig doors came unaligned and we just got it installed. Technician, Vic, came out to the house to align a the frig doors. I appreciate his...read more
Daniel S.
2022-11-16 15:09:27
The tech arrived and immediately got to work. Diagnosed the problems with my Wolf stove and efficiently fixed them. He worked very quickly and told me...read more
Dave K.
2023-01-03 13:19:19
Had problems with our built-in microwave. I had been considering buying a new one, but it was $$$ so I called Box Appliance. I got an appointment very...read more
Roger B.
2023-01-10 13:01:50
Box appliance communication for service is the best, great follow up regarding appointment and "real time" to the minute actual arrival.The service tech...read more
John T.
2023-01-31 15:58:29
I sent I a request for service on Sunday using their website. First thing Monday morning they called me to get me on their schedule for Tuesday afternoon....read more
Michael S.
2023-01-25 16:36:59
I called Box Appliance at the recommendation of Wolf/Sub ZeroThey were quick to make an appointment for me and kept me in the loop of when the technician...read more
Jeffrey B.
2023-02-09 13:12:00
I have used Box Appliance for several years now. I always get the same serviceman and he is great. Shows up on time, does great work snd is pleasant to talk to.read more
Sherman U.
2023-04-03 13:52:26
Jesus L. made an early arrival to do the maintenace regarding the switches, motors, door gaskets, lights,ice maker, drain and Temps, all OK.Cleaned the...read more
Yen T.
2023-02-27 13:38:52
Vic P. was my technician for my sub zero and wolf appliance fixes. He came timely and helped me out so much. He was able to teach me a few maintenance tips...read more
Linda C.
2023-04-04 20:32:14
I used another appliance repair company that claimed to fix Wolf ranges, but the problem wasn't fully resolved. Box Appliance is a Wolf-certified company...read more
Jane C.
2023-04-06 12:26:12
Box Appliance has raised the bar for appliance maintenance and repair. Their technician, Bobby, is the most knowledgeable, polite, efficient, intelligent...read more
Judi A.
2023-04-08 17:07:32
Excellent service. Came the same week. Fixed my freezer. Went above and beyond in explaining the problem
Zach W.
2023-04-14 12:15:48
I like their notification system which lets you know when tech is coming. Matthew was friendly, knowledgeable and a skilled diagnostician.read more
Uma S.
2023-04-17 15:45:35
Wolf Appliances assigned Box Appliances for my pesky wall oven issue. The oven is under-one-year-old.Technicians, William and Nate arrived on time and...read more
Kireeti D.
2023-04-06 13:02:55
Rommel was great. He adjusted the refrigerator doors that were not correctly installed by the contractor. He spent additional time giving us tips for the...read more
Bari A.
2023-04-14 12:13:22
Box Appliances truly has some outstanding technicians who are also great at customer service and customer success. one of these is Gabe, who has been...read more
Jackie D.
2023-05-05 16:15:15
I've had Box Appliance do my maintenance on my Sub Zero and Wolf appliances and their technician, Rodrigo, has always done a very good job. Very pleasant...read more
Les L.
2023-05-09 10:59:09
I never experienced a service team that was so detailed with the arrival of the technician. It made it so easy to plan my day. The technician was...read more
Spencer S.
2023-05-26 12:33:04
this has been my best experience even on fixing an appliance. Rommel is so great to not only fix my appliance but also helped on other things like...read more
Tamara R.
2023-05-31 18:26:52
They have always responded quickly and my usual technician, Gabe, is wonderful. Whenever I have had an usual problem, they do their best to solve it....read more
Lilly G.
2023-06-09 14:07:16
I wanted to share my experience with Box Appliance service staffmember, Rodrigo, who was excellent!My husband and I have had a Box Appliance membership...read more
Joe S.
2023-07-18 16:19:09
The service person was very thorough and very knowledgeable about my particular refrigeratorThe work performed was done quickly quietly, and without any...read more
larry w.
2023-08-01 09:33:14
Wow. That was easy. Our SubZero refrigerator had a problem (leaking) for the first time. I called Box Appliance and they had technician scheduled in a...read more
Suzanne L.
2023-08-03 09:59:00
Joey Smith was right on timeHe was courteous and very knowledgeable Office kept me updated in a timely mannerI would give Box Appliances my highest...read more
Charlene F.
2023-08-03 17:13:12
I have worked with Box Appliance since I purchased my Sub Zero Refrigerator for approximately 8 years. They service my unit every year. Most recently,...read more
Leslie K.
2023-08-09 13:13:55
I've been a customer of Box Appliance for over 10 years, and I cannot recommend them highly enough. In the many years they've serviced my Sub Zero, their...read more
Dennis C.
2023-08-10 15:33:36
Absolutely the best customer service I've experienced. They continually communicated as my parts took a long time to arrive from Wolf. once they had them...read more
2350cmart M.
2023-08-02 18:57:13
Had an appointment scheduled for our Subzero fridge between 2-5pm. Matthew (Tech) called just after 12pm and said he was running early and if it was ok to...read more
Flo B.
2023-09-29 15:59:34
TL;DR - if you have a WOLF and you're in the SF Bay Area, they are the only trustworthy company. Don't fall for the hyenas, vultures, sharks when it's...read more
Inscape D.
2023-10-05 14:20:08
Rommel is very knowledgeable on all Subzero appliances and always Job well done. We're very happy for his service.
David J.
2023-11-17 11:23:47
Had noise issue when opening fridge door reached out to Sub-Zero and referred us to Box Appliance. Making the appointment easy and the day before the...read more
J K.
2023-12-05 11:58:01
Box Appliance was professional, prompt and did everything requested and more. I was very please with Francisco's knowledge, too. He explained perfectly...read more
Steven W.
2023-12-05 16:45:37
Our technician, William, was very professional and arrived exactly on time. The problem with our cooktop was quickly identified and rectified. Box...read more
Steven W.
2023-12-07 10:56:48
I have a 13-year-old BI-36U. The Control Board was damaged by a power outage. Box Appliance fit me in early as an emergency. They had a new control board on...read more
Van C.
2023-12-14 12:26:45
Box Appliance's service was outstanding and everyone from the staff answering the calls to the technicians, especially Stephen were very helpful and...read more
Bill G.
2023-12-20 10:46:48
The process of from the beginning of scheduling until complete the service job, this company totally impressed me. They had a detailed text messages to let...read more
Paul J.
2023-12-22 10:40:41
Walter and his coworker were first class. It was a complex repair that required the whole oven to be pulled out next to a wall. The two gentlemen did it...read more
Ron S.
2023-12-26 16:02:33
The technician diagnosed the problem immediately with our ovens. Fixed it quickly. And although I spoke with them on December 26 to schedule service, and...read more
Jane R.
2023-12-27 10:00:29
On time, knowledgeable, efficient, pleasant. No pushing of services that aren't essential.
Joel S.
2023-12-27 15:42:21
Gabe was great! He was at my front door 10 minutes early. Very calm, collected and personable. Had the issue with fridge resolved quickly. My only regret is...read more
Andrea F.
2023-12-28 16:00:46
This company is the best! Great communication every step of the way, quick response. The technician, Joey Smith, is so professional and knowledgeable....read more
Janet O.
2024-01-02 12:45:20
My Wolfe microwave touch panel was not responding. Scheduling the service appointment was easy and hassle free. I appreciated the updates of my service...read more
Brian L.
2024-01-18 11:45:56
Working with Box Appliance was awesome! The only challenge was scheduling an appointment since it's a few weeks out. Our technician, Melanie, was able to...read more
Teri S.
2024-02-09 12:20:59
Our technician is always on time, courteous, helpful and professional! He goes above and beyond his job.
Bubbles F.
2024-02-13 12:03:22
Rommel from Box came out to investigate my subzero freezer. He was very knowledgeable and able to diagnose and assure us that nothing was wrong. He was...read more
Diane T.
2024-02-19 12:11:43
Very responsive. Excellent service. The technician was well-informed. I was instructed every step of the way. Very pleased to continue using Box Apllianceread more
Bre C.
2024-02-20 13:19:42
Jacob was knowledgeable, efficient and courteous. He solved the issues quickly and welcomed our questions. We were kept up to date on his ETA, and the...read more
Kara R.
2024-02-21 10:48:32
I've had a glitchy oven issue for years - the smaller oven on my 48" dual fuel range would turn on, but wouldn't heat above 200 °. It's been serviced before...read more
Tony A.
2024-02-27 14:29:00
Clean and straightforward experience. Prompt to set up an appointment, automated alerts to keep me posted on their arrival, another one when reached and...read more
Ash F.
2024-03-01 14:04:38
Ryan - Marvin just came to our home to fix our WOLF coffee machine and he was great. This is no issue with Marvin! But he fixed the problem within 5...read more
Philip P.
2024-03-08 11:55:37
Great service, very knowledgeable technician, Walter is simply the best than has done work to any of our appliances. They are very busy because they are...read more
Darshana M.
2024-03-12 14:04:47
Marvin did a great job. He patiently explained and helped us with tips to maintain the equipment in regular usage. Went above and beyond.read more
Anthony N.
2024-03-12 17:43:58
Amazing and very refreshing to have people that know what they are doing and actually care about it too. John and little John I appreciate you guys!!!...read more
Tim G.
2024-03-15 16:50:42
We have had 2 Subzero freezer drawers for ±17 years and have tried various independent repair services over the years. They all seemed competent but their...read more
Steve B.
2024-03-19 13:45:28
Your service man was absolutely professionally perfect.I am in a business that requires.I also have technicians that go to people's houses for electronic...read more
Steward D.
2024-03-20 16:52:29
Really pleased with my experience using Box Appliance for a repair on my Wolf oven. Our technician, Jesus, did a great job ensuring the work space was kept...read more
O L.
2024-03-25 10:27:59
My Box Appliances technician recently visited my home to replace a damaged refrigerator door. I was impressed by their punctuality! They performed the...read more
Barry W.
2024-03-29 09:43:25
Box appliance and Matthew are fantastic at caring form my appliances! They are very responsive and always know how to get things running well!read more
Dave N.
2024-03-29 15:01:43
I was having issues with one of the igniters (clicking noise) while burner was in use. Gabe from Box Appliances was able to identify the problem, make minor...read more
Resident C.
2024-04-10 15:40:24
Technician came prepared and was very efficient and professional during her visit. The text status responses for scheduling and arrival times were very...read more
Terry P.
2024-04-12 18:29:56
Box Appliance is great! They were super fast in setting up an appointment, were amazingly efficient at communicating when my technician would be here, and...read more
Mickey Z.
2024-04-24 15:50:47
Very impressive service appointment setup, status and communication. Rommel diagnosed all the problems we thought we had with our newly installed Sub-Zero...read more
Will T.
2024-05-06 13:47:34
Melanie did a fantastic job. Her quality of work was outstanding and she understood the service requested perfectly. She and Box provided incredible value...read more
Sara S.
2024-05-08 19:51:46
Jacob was the technician sent by Box Appliance. He arrived on time, put a shoe cover on, and placed a blanket on the floor next to the Wolf oven that needed...read more
J W.
2024-05-10 14:53:36
Professional. On time and responsive. William was fantastic to work with and extremely knowledgeable. Highly recommend!
Claudia M.
2024-05-22 10:59:04
Appointment: easy to schedule. The 2-hr window proved accurate, with Box communicating well at every step of the process.Gabriel (technician): excellent....read more
Mark R.
2024-05-31 11:51:24
Great service experience to technician figured out the problem within five minutes. Fix the problem in another five minutes. Extremely satisfied his name...read more
Yvonne D.
2024-05-31 16:25:23
I was very impressed with both Service appointments. The office keeps us updated upon arrivals and who will be coming to the house. The technician Emmett...read more
J K.
2024-06-03 11:45:07
Box Appliance came out for a warranty service call for my 1 year old Sub-Zero refrigerator. I was really impressed by how well box communicated with me....read more
Pat A.
2024-06-10 19:40:24
An appointment was scheduled very shortly after I call Box Appliance regarding a fan error message on one of my Wolf ovens. On the day of my appointment, I...read more
Hank S.
2024-06-17 16:25:13
Our SubZero ice maker started to make noises and I called Box Appliance and talked to Jenny and she scheduled our date and sent Stephen to fix it, and he...read more
Ford F.
2024-06-25 11:07:53
Highly recommended for all your applianceWarranty repairs. Great customer service - provided updates when the parts werearriving- scheduled the...read more
Ofer D.
2024-07-25 11:35:03
The perfect service! It was fast, precise, communicative and ended well.I called Box Appliance to repair my Wolf Speed Oven. They scheduled a...read more
Herb V.
2024-08-13 20:08:23
My 18 year old Wolf stove igniters would not turn off and required a new igniter module. The technican had the required part and replaced it.Our Sub-Zero...read more
Evelyn J.
2024-12-13 15:30:41
Very much recommend Box Appliance for repairs. Scheduling an appointment was seamless and I was updated promptly about when my technician, Vic, would be...read more
victoria b.
2024-12-19 12:42:50
Walter, the repair person, came to fix problems we had with our 7 year old large sub zero fridge freezer. It's needed service and filters changed....read more
Peggy F.
2024-12-26 11:01:52
I recently used a repair service, and I couldn't be more satisfied with the experience. From the start, the communication was excellent. They kept me...read more
Jon A.
2024-12-19 11:27:45
Walter was on time and repaired our 11 yo Wolf Oven with a "locked" oven door. We did have an appliance warranty protection plan that did not cover Box...read more
Ceci I.
2024-12-26 13:04:45
A few weeks ago our microwave made a crackling sound and then we smelled something that we thought was like electrical burning. We called Box Appliance and...read more
David S.
2025-02-06 11:16:17
I have an older Sub-zero fridge needing repair. I called Box Appliance, they scheduled me right away, technician came out and fixed the problem within 10...read more
Eric B.
2025-01-31 17:28:22
I was very pleased with my entire experience with Box. From my first call to request service of my Wolf oven, their communications and follow-through were...read more
Carolyn B.
2025-02-11 16:15:34
I have used Box appliance before. They give consistent quality service. On time and honest. I really trust the techs. Thank you. Carolynread more
Taress H.
2025-02-12 17:02:29
Super professional service and the technician was able to fix some issues with our aging (almost 20 year old) Wolf range.read more
Wayne S.
2025-02-14 13:44:36
Box Appliance arrived within the scheduled time. They did an expert job on diagnosing the issue on my Wolf stove and repaired it on the spot. They were very...read more
Jim H.
2025-02-18 13:18:54
William was great. He knew what our issue was, how to fix it and educated us on how to avoid a repeat problem. Also great communication skills, respectful...read more
Arturo R.
2025-02-20 10:01:59
I would like to commend the professionalism of Rommel and Abraham. They came in as scheduled and in time. They replaced the crooked or offset freezer door...read more
Sue D.
2025-02-24 14:07:52
Love this company!!Super professional and reliable. Service technicians are super friendly and knowledgeable.
Lisa D.
2025-02-25 16:57:43
Box appliance is the best. Walter came today and assisted with my fridge.As others say, easy to schedule. Great communication. Arrived as they said they would.read more
W S.
2025-03-04 13:06:26
Box does a great job. Very reliable and excellent work. Was easy to set up an appointment. I was provided updated arrival information days before my...read more
Richard U.
2025-03-06 10:17:52
The service and procedure's are top rate. Texts and emails let me know when the tech would arrive even sending me a picture and his name beforehand. The...read more
Judy C.
2025-03-07 16:55:30
Once contacted, Box Appliances followed up within a couple of hours. A diagnostic appointment was made and the confirmation process and subsequent...read more
Celina V.
2025-03-11 21:20:25
Emmitt, who did the maintenance of my Sub-zero refrigerator was great. I appreciate that he covered his shoes on. He answered all my questions & patiently...read more
G C.
2025-03-12 11:06:23
Gabe the technician was great. Very knowledgeable, respectful, and friendly. He provided helpful advice on using these new appliances and their features as...read more
Ted S.
2025-03-13 10:51:12
Excellent job. Outstanding service Easy to schedule Perfect text updates Very friendly Super happy!!!
Peter C.
2025-03-13 11:13:52
This is a review of their customer services not the actual repair since I did not end up doing the repair yet. I called 1st thing in the morning 8am, and I...read more
Denise T.
2025-03-20 09:49:43
Technician provided professional and thorough information during the service call and was able to answer all of my questions and resolve the issues. His...read more
Prijesh P.
2025-03-26 12:41:08
Vic is a great service technician - very polite and efficient.Box Appliance is very good in managing appointments and rescheduling if required. Really...read more
Sharon T.
2025-03-28 18:02:16
William has come to our house twice to service a Wolf oven. He's fantastic. He spends the time assessing exactly what's wrong, does meticulous work, knows...read more
Todd N.
2025-04-08 10:02:04
Stephen and partner provided efficient, professional and thorough service for our SubZero warranty repair. Thank you!
Helen F.
2025-04-08 14:37:28
Technician Rommel is very knowledgeable, skillful, super smart, yet patient! He solves all our refrigerator issues, he is a hard to find gem.read more
Linda S.
2025-04-11 10:54:12
Jonny is an amazing service technition. He was quick to identify issues and fix them, showing me what he found & the proposed repair. He was meticulous in...read more
Judy B.
2025-04-11 15:57:40
Rommel was an excellent service technician! He solved the issue we had and gave us a lot of tips and tricks for all our appliances. It was a fun appointment.read more
Gena G.
2025-04-18 11:30:09
Excellent experience: great communication prior to service appointment, arrived on-time, very knowledgeable, performed the service and fixed all...read more
Alexander C.
2025-04-21 13:30:35
Gabe was great. Very knowledgeable. Fixed the issue quickly and explained what he was doing.
George S.
2025-04-23 10:01:27
Service rep Stephen showed up on time and completed the job exactly as needed. Stephen was very knowledgeable on both our SubZero appliances.read more
Nina A.
2025-04-25 15:07:42
I have previously used Box Appliance for my SubZero Refrigerator and Wolf Oven (several times over 30 yrs) and been very satisfied. However after my latest...read more
Pat T.
2025-04-29 15:53:06
Box Appliances sent an amazing technician out to fix my subzero. He diagnosed the problem quickly and gave me my options without pressure. The best.read more
Cath F.
2025-04-30 13:07:54
On time, professional and clean. Melanie was a wonderful tech. She explained everything needed and followed through. Highly recommendedread more
Millie G.
2025-05-01 12:06:50
Great job- on time and efficient repair on my subzeroEverything I could ask for. I would definitely call on them again
Carrie S.
2025-05-02 17:00:49
Box Appliance is a wonderful company to work with they respond quickly, send texts about your appointment, update you on the status up to the point your...read more
Christine C.
2025-05-07 15:33:05
Steve was so awesome, he was efficient and super communicative. I will definitely be requesting Steve as the tech to come on site and fix our appliances...read more
Glade W.
2025-05-09 14:44:08
Very quick repair service. Was easy to schedule and I was given live updates to the arrival time. Technician was courteous and quick.read more
John S.
2025-05-13 23:10:20
Knowledgeable expedient friendly thorough polite respectful. On time fully equipped. I appreciate the notifications of estimated arrival.read more
Shelley H.
2025-05-14 10:19:16
On the morning of my technician's visit, I received a link to a map so I could track his progress on the way to my house. What a nice touch. I was able to...read more
kim h.
2025-05-14 11:17:23
We were lucky to have Vic fixing our appliances. We just moved in to the new house for a week and the wolf microwave start function did not work and the...read more
Nina A.
2025-05-01 12:41:01
after posting a single star review I was contacted by Box who told me that they were having problems with other repair services using their name and that I...read more
Joe F.
2025-05-22 16:49:41
Box Appliance to the rescue for our SubZero Fridge... found water at the bottom of the fridge and called Box.. they got here and determined that the...read more
Lester C.
2025-05-23 15:19:55
BOX servicemen Jesus was outstanding and did a great job repairing my SubZeroCouldnt ask for anything more!
Richard M.
2025-05-27 10:04:50
My Sub Zero Freezer stopped working, I called Box Appliance. Within a day they sent out one of their Techs (John). He had the problem diagnosed and under...read more
Julie C.
2025-06-02 12:54:50
John arrived on time, assessed my concerns, and got right to work. He explained what the problems were, and even gave me some hints on how to prevent "said"...read more
Katherine B.
2025-06-03 13:07:12
I never write reviews - never! - but Jonny was terrific. Super competent, reasonable in his recommendations, hardworking, professional, and friendly. Very...read more
Paul P.
2025-06-03 16:33:58
The freezer in our SubZero started to ice over. Called SubZero customer service for a recommendation for fixing the problem. They recommended Box Applianc...read more
Carla F.
2025-06-04 11:58:41
Johnny the Technician was great helpful and thorough. Very happy with service would use them again next year
Ro C.
2025-06-10 18:48:38
Stephen, from the San Leandro office, came out to fix a few gnarly issues with my Wolf oven. He was super knowledgeable and professional and got the job...read more
maria m.
2025-06-11 15:02:53
Scheduling a visit by a tech was easy. Emmett, the technician, arrived promptly, quickly identified the cause of the problem, resolved it and when I wanted...read more
Jeanette W.
2025-06-12 13:35:49
Excellent service. Technician( Steve), was extremely knowledgeable and reliable. Answered all our questions. Was courteous and left the kitchen spotless....read more
Sharon N.
2025-06-12 14:50:04
He arrived on time, gave an accurate diagnostic of the problem and helped to resolve and fix them on the spot.A very professional work well doneThank you...read more
Suzanne P.
2025-06-14 07:39:35
Our service technician delivered expert work in the most time effective manner. We were very impressed with the level of expertise and care that was...read more
Nancy B.
2025-06-16 09:31:25
Jonny with Box Appliance was very friendly & informative!! I highly recommend them for service!
LA J.
2025-06-17 11:21:39
Jonny was friendly, very informative, efficient. I was kept well informed of his arrival time. I would definitely call Box Appliance againread more
S M.
2025-06-18 14:44:35
Marvin is the best! Fixed my dishwasher and is very helpful with recommending maintenance and care.
Kurt S.
2025-06-20 13:29:32
Excellent service, Box service staff made everything easy. Francisco was outstanding and repaired things I didn't even know needed fixing, big thank you.read more
Georgios P.
2025-06-20 22:29:09
Highly professional service. The guy was quick and knew exactly what he is doing . Could not be better .
Matthew C.
2025-06-24 11:43:15
The Service headquarters and the assigned Technician were both excellent at communicating with me. I had an appointment with a car service repair and they...read more
Al W.
2025-06-26 15:56:13
The technician was on time and very professional. He took to time to explain what the issue with our fridge was and what he would do to fix it. He also...read more
Loren D.
2025-06-30 12:56:06
Our technician, Johnny, came out today and took apart our Cove dishwasher, studied the details and found the solution for 2 issues.He didn't stop once he...read more
J C.
2025-06-30 15:04:09
Absolutely amazing experience from the beginning. Communication from its back office to keep me updated was great. The technician Rommel was professional...read more
M F.
2025-07-03 00:32:05
Giving one star just because it doesn't let me submit with 0 star and doesn't have negative stars!I've had one of the worst customer service experiences...read more
May L.
2025-07-03 12:20:10
Walter is very professional and courtesy. He came on time and he is very knowledgeable and has great diagnostic skills. He fixed our subzero refrigerator...read more
Julia U.
2025-07-03 17:56:06
The quick and immediate telephone response with a human is absolutely so appreciated. Tech arrived on time, parts required for repair but highly recommend...read more
Natalie B.
2025-07-09 13:36:15
Service call was excellent. Technician was extremely knowledgeable and helpful. Would highly recommend Box Appliance.
Desi M.
2025-07-10 09:57:45
My broiler quit working and Steve quickly & efficiently took care of it. A+ service every time!
Robert B.
2025-07-10 14:09:50
Our ice maker stopped working so we called for help. They came right away and efficiently restored functioning. This is the second time we've asked them to...read more
Pauk V.
2025-07-15 09:38:39
Very efficient. Diagnosed the microwave problem in seconds. Had the required part. Repaired in under 5 minutes. Then went over how to maintain my...read more
Rana G.
2025-07-22 14:19:08
Arrived on time. He was Knowledgable. Polite. Professional. Job well done.He did Maintence to a sub zero fridge, did the vacuuming to the filters, reset...read more
Andrew D.
2025-07-23 10:07:08
Rommel is the best! Has helped us out a multitude of times. Very professional and efficient!
Whitney B.
2025-07-25 14:38:14
Stephen is an amazing tech. He has been here several times as I've had a few problems with my Cove dishwasher. as usual, he was friendly, professional, and...read more
Christopher S.
2025-08-08 15:27:46
Overall great experience. Needed a warranty fix on my Wolf oven which was having an intermittent heating problem. Vic showed up and once I explained what...read more
Max Z.
2025-08-11 10:40:52
Service gentleman Stephen is very professional, did an excellent on time job for us, well done. Highly recommended
Stacy C.
2025-08-11 21:06:30
Our technician was amazing! He was very professional, friendly and very knowledgeable. The cost was very reasonable and his honesty was much appreciated....read more
Dayton N.
2025-08-13 12:23:02
Great service was great and Emmett was very professional and knowledgeable. Highly recommend.
Ginny K.
2025-08-13 12:40:31
Expert service. I was kept informed as to the exact time the repair man would be here which was a tremendous helpParts are ordered5 stars!!read more
Marcy G.
2025-08-14 06:40:41
Fantastic experience, the technician was on time, and incredibly knowledgeable. He also shared some tips with us on what we could do to prevent future...read more
Chuck M.
2025-08-14 13:41:50
Rommel with Box Appliance just left my house after a service call that took less than an hour for my Sub Zero Refrigerator. It was by far the best service...read more
J P.
2025-08-15 11:53:37
Melanie and Walter, the technicians who serviced my Wolf induction range, were very professional. They listened to my concerns and addressed them. Niki, my...read more
steven l.
2025-08-19 10:50:47
Jonny was great. He did a comprehensive job cleaning our Sub Zero refrigerator. He also provided valuable advice on how to maintain our appliance going forward.read more
Afsaneh P.
2025-08-19 16:29:59
Knowledgable, professional , timely service with a smile, is some of the adjectives I would use to describe Box Appliance. I thank them for doing such a...read more
Theresa B.
2025-08-22 09:59:55
Today, Vic, the technician came to our home to take care of our Sub-Zero Refrigerator! He added some Free-On that was causing our refrigerator to loose the...read more
Robby K.
2025-08-25 14:12:21
Walter showed up on time, was extremely knowledgeable, a quick worker, and went the extra mile to help me learn about my problem, resolve it, and teach me...read more
N E.
2025-08-29 09:19:55
Communication was excellent. Technician arrived in time window promised, was polite, thoughtful and helpful and resolved issue.read more
Beth H.
2025-09-02 18:50:11
Great communication all the way through the process. Able to diagnose and fix the problem very quickly. Will use again for sure!read more
Catherine D.
2025-09-03 15:25:41
Love this company! I have used them several times and even get the same technician who goes above and beyond the necessary.read more
A R.
2025-09-10 15:27:18
Rommel came within 20 min of the start of a 3 hour window, and quickly diagnosed the problem with the Subzero ref. Suggested fixes, and what may be needed...read more
Krista L.
2025-09-11 16:44:08
the technician was awesome. And took care of what was needed. the team kept me posted on arrival times, etc.
R. K.
2025-09-15 09:53:40
Box's service technician, Vic, was great! He is courteous, conscientious and knowledgeable. Vic goes the extra mile to complete the job and then some.read more
Sue V.
2025-09-17 10:47:31
The technical team was great, very courteous, clean and informative. Loved being able to talk to a person when we made the appointment and the office kept...read more
Richard K.
2025-09-18 08:52:06
Professional in everyway. Ask for Vic, he is great. Had the parts, on time, very respectful
L L.
2025-09-19 13:14:43
Great service. The service technician kept us well informed of his schedule and arrival time. Vic came completely prepared for the maintenance work. This...read more
Jeffrey H.
2025-09-22 10:56:17
Marvin fixed the clogged drain and replaced the air filter. Excellent service but a bit pricey. Now I know how to fix it myself.read more
Mimi N.
2025-09-22 14:32:43
Stephen went beyond and checked out all my appliances, addressed all my concerns, and gave me great advice on maintenance.read more
John B.
2025-09-24 16:10:00
Walter and his associate have been great! Walter made a visit to diagnose some issues, got the parts ordered, and made the repair in a very pleasant and...read more
Ken K.
2025-09-24 11:54:53
Sam, just completed a repair on our Subzero and its perfect. He explained everything and operated with professional skill. Thank you.read more
Roger W.
2025-09-25 11:43:04
Great service!! Knowledgeable, intelligent, friendly staff! Scheduled service visit promptly. Keep me updated as to tech arrival time/status. All appliance...read more
Ky L.
2025-09-26 15:03:56
The technician who came out to fix our leaking frig was excellent - knowledgeable, efficient, with great attitude. Easy and smooth process from start to...read more
Audrey P.
2025-09-29 09:40:39
Jonny was so helpful! He came to fix our two broken pieces but then did a once over on the rest of our fridge to make sure that we could avoid future...read more
Dana K.
2025-10-02 11:49:24
Stephen came and replace the control panel that had worn out after 20+ years of service. He and his partner were great; professional and very knowledgeable....read more
Jay P.
2025-10-03 14:07:39
Joey from box Appliance is one of the best technician that I have ever seen very clean very respectful and very knowledgeable.He is an asset to the...read more
Patrick N.
2025-10-03 14:35:06
Melanie the technician from Box Appliance was super helpful, professional, friendly and knowledgeable in fixing my clogged drain line for my Sub Zero...read more
Lennox B.
2025-10-07 17:12:35
Matthew is an outstanding professional. He knows the product and can immediately diagnose and resolve the problem. I am impressed with his attention to...read more
Jodi S.
2025-10-08 14:44:05
John serviced our freezer and refrigerator and was knowledgeable and fantastic. He even went out of his way to bar sure our sub zero bar refrigerator was...read more
Spencer L.
2025-10-09 18:14:14
In our SubZero side-by-side the refrigerator part stopped cooling, yet the freezer continued working perfectly. Box Appliance (Jenny) set an appoint for a...read more
nancy b.
2025-10-13 15:11:34
Service is fantastic.My technician Stephen went advice and beyond!Will always use Box Appliance.
Shirley M.
2025-10-14 10:24:34
Timely and completely efficient, they had the right parts and were friendly and knowledgeable. Would definitely have people from Box Appliance again!!read more
Saeyoon B.
2025-10-15 11:59:30
Melanie from Box Appliance was amazing! She was very knowledgeable about the appliance (microwave in this case) and the possible issue. She was able to...read more
Ellen J.
2025-10-20 16:09:55
Marvin was thorough, professional and helpful. He not only answered questions but as he worked, took the time to actually show us what he meant while things...read more
Brian F.
2025-10-19 11:15:11
Emmett was great, love Box, so amazing. He arrived and quickly diagnosed the issue. He solved the issue and was very professional.read more
Don K.
2025-10-23 10:14:41
Stephen , the technician was awesome! if you have a subzero or wolf appliance don't go with anyone else to service it . if you go cheap , you'll have to...read more
Tom M.
2025-10-23 10:07:30
As always Box Appliance did an excellent job. From my initial call to them to their reminders of my service date and time. The technician Johnny was very...read more
Richard K.
2025-10-28 00:09:17
I had the necessity to have ate control panel on my 3 year old Wolf 6 burner stove inspected due to the oven light failed to come on and I was not getting...read more
Bobbykin M.
2025-11-03 18:43:27
Box Appliance is a tale of 2 companies: one, they have great technicians, who do their jobs really well and are friendly and professional. That gets 5...read more
Lynn C.
2026-01-20 14:29:30
If you need your Sub Zero serviced or repaired, Box Appliance is "bar none" the best there is. The local service technician is outstanding.Correspondence...read more
Pascal R.
2026-01-26 15:07:44
We are big fans of Box Appliances, who have helped us several times with our appliances. In my experience, they are the most professional and most competent...read more
Barrett W.
2026-03-30 14:06:27
If you have a sub zero fridge and the freezer won't close, swap the rails left right and flip the basket front to back. Otherwise you may have water and/or...read more
Michelle P.
2026-04-18 12:20:44
Walter came out today to diagnose my SubZero - expensive machines but made to last - this one is 17years old and finally gave me a "wrench" symbol on the...read more
David H.
2026-05-11 13:01:20
Great experience, dishwasher was under warranty and technician came out and was very efficient. reviewed the issue and fixed very fast. he also answered a...read more
C Y.
2026-06-01 13:45:29
Professional, friendly, knowledgeable, and fast. Also helped me understand the problem so I could fix it myself in the future.read more
clare P.
2026-06-08 11:20:38
I have two homes in Burlingame with older sub zero refrigerators.Every year Box Appliance comes out to service them and they do a fantastic job! The last...read more
Paul L.
2026-06-09 19:59:48
First, the company had a technician come literally they day after I called for an appointment. Then Rafael arrived on the earlier side of the given 4 hour...read more
Chris M.
2026-06-09 09:52:51
Service was completed in one visit as the truck was well stocked with replacement parts!This is indeed the sign of a well run business.The technician was...read more
Ih W.
2026-06-17 15:58:46
My Subzero went into a "showroom mode" without us knowing it. A technician from a different store wanted to replace many expensive parts. Rommel came and...read more
Eric R.
2026-06-24 12:37:47
Joey did a great job of quickly identifying the issue, sizing up what was required and repairing the problem. He even had the part with him so it all went...read more
Traci N.
2026-06-26 14:48:03
From the first call to the day of service was friendly and helpful. Someone is always updating status with time. technician Abraham was in time and very...read more
Mike H.
2026-06-30 12:09:03
Jesus was very professional and courteous!I rate him a 5+He explained what he was doing while servicing our SubZero refrigerator.read more
Mike S.
2026-07-02 14:40:19
Box Appliance can assist you with almost anything in your kitchen.They respond quickly, and their team works hard to help, just like John did...read more
Mary R.
2026-07-07 09:30:27
Stephen is the best! Super thorough, explains things and gives very helpful pro tips! Not only does he look at the problem appliances but always asks how...read more
Spencer B.
2026-07-17 16:00:05
Stephen was fantastic. Was having issues with our Sub Zero refrigerator. Came in, diagnosed the problem right away. Fixed it and then went through and...read more
Michael B.
2026-07-27 14:04:43
We had a squeaky refrigerator door hinge and the condenser needed cleaning. Technician Jonny had the expertise to quickly address the two items and also...read more
Sharon L.
2026-08-03 11:29:50
Timely arrival.Francisco is very personable & professional. He's good at updating me as he works & at the end of the service apt.He thinks ahead & knows...read more
Vick S.
2026-08-11 13:47:06
Abraham did an excellent job repairing our refrigerator. He was very professional, knowledgeable, and efficient. He explained the problem clearly and made...read more
Jennifer R.
2026-08-13 12:30:22
We have used Box Appliance several times for our Subzero refrigerator and every time has been great. Rommel is super awesome!!read more
Fabiola P.
2026-08-19 15:50:46
Walter helped me figured out our issue and was done in no time. knowledgeable & professional
L P.
2026-08-21 12:49:18
William was truly awesome!! He fixed the issue in record time and showed me a couple maintenance tasks to help extend the life of my appliances. To top it...read more
gail y.
2026-08-25 13:56:54
Excellent service. Serviceman William explained the problem and replaced the needed parts.
Larry H.
2026-08-26 14:15:36
William was knowledgeable and extremely helpful. He was on-time, courteous and we appreciate the updates we received from Box Appliance.read more