Sub-Zero Repair - Factory Certified Service in Orange County

When your Sub-Zero refrigerator, freezer, wine storage unit, or undercounter refrigeration system needs service, Box Appliance provides Factory Certified Sub-Zero repair throughout Orange County. As a Premier Partner of Sub-Zero, Wolf, and Cove, our team is trained to diagnose, maintain, and repair Sub-Zero appliances using the standards expected for luxury refrigeration.

We service Sub-Zero appliances across Orange County, including Irvine, Newport Beach, Laguna Beach, Costa Mesa, Huntington Beach, Anaheim, Mission Viejo, San Clemente, Santa Ana, and surrounding communities. Whether you need warranty service, out-of-warranty repair, routine maintenance, or help with a refrigerator that is not cooling properly, our technicians are here to help keep your appliance performing as it should.

Areas Serviced

Box Appliance provides Factory Certified Sub-Zero appliance repair throughout Orange County, from coastal communities like Newport Beach, Laguna Beach, Dana Point, and San Clemente to inland areas including Irvine, Anaheim, Orange, Tustin, Mission Viejo, and Santa Ana. If you are unsure whether your home is within our service area, our team can help confirm coverage when you schedule your appointment.

Click to see list of cities serviced

Aliso Viejo
Anaheim
Atwood
Capistrano Beach
Corona Del Mar
Costa Mesa
Cypress
Dana Point
East Irvine
El Toro
Foothill Ranch
Fountain Valley
Garden Grove

Huntington Beach
Irvine
Ladera Ranch
Laguna Beach
Laguna Hills
Laguna Niguel
Lake Forest
Los Alamitos
Mission Viejo
Newport Beach
Newport Coast
Orange
Rancho Santa Margarita

San Clemente
San Juan Capistrano
Santa Ana
Seal Beach
Silverado
Stanton
Sunset Beach
Surfside
Trabuco Canyon
Tustin
Villa Park
Westminster

We also service Sub-Zero repairs in the following cities throughout Northern and Southern California:

San Francisco
San Jose
Monterey Bay
Santa Barbara
Ventura
Los Angeles
Riverside County
San Bernardino
San Diego

In addition to Sub-Zero repairs, Box Appliance services Wolf repairs and Cove repairs in Orange County and each of the cities listed above. Schedule your appliance repair or maintenance online today.

Sub-Zero Appliances We Service

Box Appliance provides Factory Certified Sub-Zero repair throughout Orange County for built-in, integrated, undercounter, and specialty refrigeration. From cooling issues to leaks, noisy operation, and ice maker problems, our team is here to help keep your appliance performing as it should.

Sub-Zero Refrigerator Repair

From column, french door, and side-by-side refrigerators to over-and-under models, we service Sub-Zero refrigerators throughout Orange County. If your refrigerator is not cooling, running constantly, leaking, freezing food, or showing an error code, our Factory Certified technicians can help.

Sub-Zero Freezer Repair

A freezer that will not hold temperature can quickly become stressful. We repair Sub-Zero freezer columns, drawers, and over-under refrigerator/freezer units with issues such as frost buildup, water leaks, temperature fluctuations, and worn door seals.

Sub-Zero Wine Storage Repair

Sub-Zero wine storage is designed to protect your collection with precise temperature and humidity control. If your wine cooler is not cooling properly, making unusual noises, or showing condensation, Box Appliance can diagnose the issue and get it back to reliable performance.

Sub-Zero Under-Counter Repair

We service Sub-Zero under-counter refrigerators, beverage centers, refrigerator drawers, freezer drawers, and ice makers. Whether the unit is in your kitchen, bar, outdoor space, or entertaining area, our team can help with cooling problems, leaks, drawer issues, and ice production concerns.

Sub-Zero Ice Maker and Water Dispenser Repair

If your Sub-Zero ice maker stops making ice or your water dispenser is leaking, slow, or not working at all, it may be time for service. Our technicians can inspect the water supply, filters, sensors, and related components to find the source of the issue.

Our team is equipped to handle repairs and maintenance for all these Sub-Zero appliances in Orange County, ensuring your kitchen remains efficient and your food stays fresh.

Why Choose Factory Certified Sub-Zero Service in Orange County?

Sub-Zero appliances are built to perform for years, but they require the right training, parts, and service approach when something goes wrong. As a Premier Partner of Sub-Zero, Wolf, and Cove, Box Appliance provides Factory Certified Sub-Zero service throughout Orange County, including Irvine, Newport Beach, Laguna Beach, Costa Mesa, Huntington Beach, Anaheim, Mission Viejo, San Clemente, Santa Ana, and nearby communities.

When you schedule with Box Appliance, you can expect:

Factory-trained technicians who understand Sub-Zero refrigerators, freezers, wine storage units, ice makers, and undercounter refrigeration.
Genuine Sub-Zero parts stocked in technician trucks to help protect the warranty, performance, and reliability of your appliance.
Warranty and out-of-warranty service for Sub-Zero owners who need trusted support at any stage of ownership.
White-glove service designed for luxury kitchens, built-in appliances, and high-end homes.
Local Orange County support from a team experienced in servicing Sub-Zero appliances across Southern California.

BEWARE: Box Appliance is the only Factory Certified Service in California, but other companies claim to be Factory Certified or even impersonate Box Appliance. For peace of mind, please verify you are contacting the correct authorized service provider through the official Sub-Zero, Wolf, and Cove service locator before scheduling service.

Common Sub-Zero Appliance Repair Questions

Why isn’t my Sub-Zero refrigerator cooling?
This could be due to issues with the evaporator fan, thermostat malfunction, or a dirty condenser coil. A blocked air vent or refrigerant leak could also be the cause.
Why is my Sub-Zero freezer leaking water?
Often, a blocked defrost drain or a broken door seal causes water to pool inside the freezer.
Why is my Sub-Zero refrigerator making strange noises?
Noises may be caused by a malfunctioning fan, compressor, or the condenser coils.
Why isn’t my Sub-Zero ice maker working?
This could be due to issues with the water filter, water valve, or clogged lines.
Why is my Sub-Zero refrigerator freezing food?
This can be a sign of a faulty thermostat or temperature control switch that needs adjustment or repair.
Why are the lights inside my Sub-Zero not working?
It could be due to a burned-out bulb or an electrical issue, such as a blown fuse.
Why is my Sub-Zero refrigerator not dispensing water?
Check for a clogged water filter or an issue with the water supply line or valve.

If you’re experiencing any of these issues, schedule a Sub-Zero repair service with Box Appliance.

Orange County Contact:
Phone: 888-782-9653
Email: service@boxappliance.com
Fax: 858.496.4577

Servicing Sub-Zero Repairs in the Greater Orange County metro area:

Box Appliance Service

4.6

Based on 503 Reviews

Pam W.

2026-08-16 11:46:16

excellent customer service!Jacqueline is a highly trained technician I recommend her to anyone needing repairs!

Steffanee L.

2026-08-07 10:34:13

I have an ice maker in my Sub Zero Freezer that stopped working. Brian is the technician who came to trouble shoot the problem. Brian diagnosed that several...read more

Salvador A.

2026-08-06 15:16:34

Robbie has been our appliance technician for the past six years, and we couldn't be happier with his service. He has repaired and maintained our Wolf range...read more

Sherrly R.

2026-08-04 10:08:01

I can't recommend Box Appliances enough! From start to finish, the service was outstanding. They were punctual, professional, knowledgeable, and diagnosed...read more

Hanna S.

2026-06-28 13:05:40

Great team at Box appliance...tenacity to solve our ice issue and done with a positive attitude from Katrina who I spoke to on the phone to discuss the...read more

Heather F.

2026-06-24 11:29:07

Luis was great, had a problem with my griddle on my Wolf range, it was enjoyable to speak with him and discuss what was going on and how to fix it. He spent...read more

Tv G.

2026-06-23 22:16:23

Box Appliance is the best! The Customer Service and Dispatch staff are friendly, thorough and wonderfully professional and our technician, David, is an...read more

Eric L.

2026-04-02 13:55:01

The whole process is easy. 5 stars.Steven is great. Highly recommend. Makes having one of these fancy appliances worth it.read more

Jerry U.

2026-03-18 15:10:07

Mauri was fantastic and a real professional. He quickly diagnosed the problem and educated the family. We changed some settings on the Sub Zero and I...read more

Gerardo G.

2026-03-03 12:33:32

We had a great experience with Box Appliance. They arrived on time, carefully diagnosed the issue, and clearly explained which part needed to be replaced....read more

Susan S.

2026-03-02 09:39:25

Great service ! Reuben from BoxAppliance keeps our SubZero working well ! Reuben fixed the ice maker problem l

Sam L.

2026-02-09 12:49:59

If you own Sub-Zero, Wolf, or Cove appliances, Bryant at Box Appliance is exactly the kind of professional you want walking through your door. From the...read more

Roann T.

2026-01-12 10:53:41

Our dishwasher was wobbling. The technician discovered a missing screw on the top bracket. He secured the dishwasher with 4 side screws, two on each side so...read more

David Z.

2025-12-27 06:51:54

Jacqeline, your technician, was extraordinary! She really knew her stuff! We had a clogged condensate drain in our SubZero side-by-side refrigerator.. I am...read more

Namir K.

2025-12-24 14:50:25

Excellent service even if unfortunately, they could not repair the fridge.Tony and his colleague came on time and diagnosed the cause of the water leak...read more

Paul R.

2025-12-23 16:04:09

Excellent and efficient service.Jacqueline was highly professional and quickly resolved our issue with a clogged refrigerator drain. She provided...read more

Terence F.

2025-12-23 12:25:52

Glad to finally find a great service company for all our Wolf Subzero appliances!! Mike is our area's service technician.He's Great!Thanks so much for...read more

Debra G.

2025-12-11 17:03:06

Best appliance service experience ever! We purchased a house several years ago and the previous owners did not service appliances as they should have. I...read more

Joe W.

2025-11-25 10:23:03

I will tell you that since the age of 17, Sal has been a very self taught technician.. he's brilliant.I love my subzero appliances but this technician, "...read more

Nick C.

2025-11-21 17:04:27

Very impressed by their punctuality, competence and honesty. I had a third party technician diagnose our sub-zero with a dying compressor and quoted us the...read more

Gene L.

2025-11-21 13:05:54

Problem hearing Sub Zero freezer door chime and connecting phone app to freezer. Leo the factory certified technician was knowledgeable, pleasant and...read more

Doug L.

2025-11-20 15:54:04

A great experience. Brandon, the tech technician was thorough, educational, and informative. Both the oven and the refrigerator/freezer needed parts and...read more

Marisol B.

2025-11-18 12:43:16

Great service and support. Our freezer went out on our 22 year old sub zero and we had to have the whole freezer system replaced. Box Appliance was the...read more

Francine F.

2025-11-18 10:10:04

Aaron is very knowledgeable and does an exceptional job with his repair services. We really enjoy working with Aaron. Thank you Box Appliance.read more

Ross Q.

2025-11-17 15:48:05

Michael was great. scheduling was easy enough and accommodating out calendar as much as possible.

Le T.

2025-11-14 13:22:24

Box team and Andy, the technician, were fantastic- from quick scheduling to getting my reimbursement from warranty - it was so smooth and now my fridge works.read more

Cameron B.

2025-11-13 13:29:15

Jack arrived on time and notified of plans to fix. Then provided updates as progress. Cameron

Ben G.

2025-11-12 13:47:14

Our tech Jack delivered excellent customer service. Repaired and installed new parts.

Julie S.

2025-11-06 15:32:25

Aaron was great. He went above and beyond to make sure oven/stove was working properly outside of requested needs. I Greatly appreciate his attention to...read more

Y. Lillie C.

2025-11-06 11:11:24

Love Brandon. Best most helpful most knowledgeable technician ever. Goes above and beyond and teaches me how to use my appliances to their fullest potential.read more

Carla D.

2025-11-06 09:04:51

I have used Box Appliance for a couple of repairs. I have been impressed with the quality of the work completed as well as the professionalism from the...read more

Bill R.

2025-11-03 16:44:28

There was an inadvertent problem with a lengthy and complicated installation that Box did, and they came back and were able to correct the problem quickly....read more

Monica D.

2025-11-03 15:03:24

My technician John was amazing... I was educated on things regarding my sub zero refrigerator that the original installers had not ever shown me.... His...read more

Sheryl G.

2025-10-30 11:00:54

Great Service. Brandon is extremely helpful and knowledgeable about the products he services.

Pete N.

2025-10-29 20:58:16

The service technician arrived on time as scheduled. He found the problem with ours dishwasher and fixed it inma timely manner. We are very happy with Box...read more

Jim A.

2025-10-29 16:37:23

Excellent as always. Luis has been servicing our appliances since we got them and provides knowledgeable and excellent service.read more

Nancy H.

2025-10-28 19:50:34

I have been using Box Appliance for more than 30 years to service my Sub Zero refrigerators. It is always easy to schedule appointment and they are good at...read more

Steffanee L.

2025-10-28 12:15:19

We had not had our Sub Zero refrigerator and Sub Zero freezer serviced since 2020. We were able to get an appointment in a reasonable amount of time. We...read more

Glen A.

2025-10-27 13:31:47

Box Appliance has great communication and service! Highly recommend using this company!

Stacy R.

2025-10-25 09:44:43

Luis was amazing. He was prompt, friendly and communicative, and efficient. He diagnosed the problem quickly and offered solutions.read more

lisa Leaf ..

2025-10-23 09:14:13

Santiago, the technician was great! He was very knowledgeable and explained things very thoroughly to me!

Pat M.

2025-10-21 15:35:08

Ruben our technician was on time fast friendly and thorough. Definitely recommend him

Jolyn H.

2025-10-21 13:53:02

Kenyon was so kind and professional while serving my fridge and coffee machine. He even helped me by showing me how to use the "double burner" feature on my...read more

Bill P.

2025-10-20 12:51:01

Robbie is great knows what he's doing. very friendly And caring. I would call Box Appliance again for any repairs I might need on my appliance.read more

Nora N.

2025-10-20 08:22:38

We have been using Box Appliance for around 25 years at 2 different homes for our Subzero. I always request Reuben because he is an excellent professional...read more

Michael F.

2025-10-17 16:25:52

I have used Box several times over the past few years and with several properties. Our technician, Luis, is the best. He so conscientiously addresses our...read more

John S.

2025-10-16 17:24:33

Had a very knowledgeable tech come to house to inspect a 30+ year SubZero refrigerator. Came on time, after 30-60 minutes of analyzing what ailed the...read more

Tom G.

2025-10-14 12:32:41

Pleased with the service we received from Box Appliance. They scheduled our appointment quickly. Our technician (Michael) was very friendly, professional...read more

Raj S.

2025-10-13 12:16:35

Box is great they really care about the service and the people. They took care of my clogged drain on my sub zero fridge.read more

Barbara W.

2025-10-13 12:06:35

Luis did an incredible job of analyzing my problems with our SubZero built-in refrigerator. He explained everything clearly and fixed it. Thank you!read more

Denise D.

2025-10-10 14:19:29

We were extremely pleased with the outstanding customer service provided by Michael. He did an excellent job servicing our Wolf ovens. Michael was kind,...read more

Natalie C.

2025-10-08 13:54:44

I have been using Box Appliance for a couple of years now and I am very happy with their service. The technicians are very experienced, professional, and...read more

Ferdie F.

2025-10-08 13:04:18

Robbie kept me informed about his arrival time, really knew what he was doing and took care of the problem quickly and efficiently.read more

John L.

2025-10-08 09:22:25

Aware of problem and quickly fix a defrost blockage! Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxccxxccccccccc

Madeline H.

2025-10-08 08:56:24

I have always been impressed with Box Appliance. From the first phone conversation to set the appointment - to the arrival and time spent with the...read more

James D.

2025-10-07 17:22:17

Box Appliance is great!! We only use them when we run into trouble with our Wolf appliances.

Sandra A.

2025-10-07 14:07:43

Amazing company! Been using them for over 10 years!! Phil and Luis are so professional, knowledgeable and courteous. They do a great job of keeping my sub...read more

Jim F.

2025-10-07 11:53:28

Professional, knowledgeable, informative & friendly. Highly recommended. Box Appliance sent multiple emails/texts letting us know the name of technician and...read more

Philip

2025-10-07 08:06:11

Joshua, the Service Rep from Box appliance was very professional and knowledgeable about our refrigerator. Box kept us informed about his arrival and follow up.read more

Martha B.

2025-10-03 09:32:57

Accommodated my time requirements Technician was very professional and friendlyI appreciate service like this since we have experience very bad service...read more

Oj W.

2025-10-03 04:40:21

We had left our sib-zero freezer door ajar for over 48 hours. Subzero sent Box Appliance to the rescue and Jacqueline who knew everything there is to know...read more

S S.

2025-10-02 22:02:18

my rating is very self explanatory! The technician was very knowledgeable, professional, and cooperative . Thank you Andy .read more

Valerie S.

2025-10-02 13:39:03

Box appliance is very communicative of when the tech would arrive. They were able to fix the issue within 15 minutes.

Jane K.

2025-10-01 11:03:43

These guys are great! Techs are knowledgeable and honest. Tried other companies and they overcharged & didn't fix the issue. Thank you Box Appliance!read more

Fred E.

2025-09-30 10:46:29

Great service starts with your first call to the office. They listen to your request and verify they have the right information for their service...read more

Sheridan P.

2025-09-26 12:52:08

When it comes to Sub Zero's... BOX Appliance is who you want to call. Their service is outstanding.Making an appointment went smoothly with Katrina and...read more

Tim S.

2025-09-23 19:29:14

Box Appliance went out of their way to squeeze us in because we had a water leak to deal with. Luis was super helpful. Solved our problem and gave our...read more

Shana M.

2025-09-19 17:44:07

Box appliance was extremely thorough, efficient , friendly and helpful! Communication was on point! I will rely on them if needed in the future!read more

Sam G.

2025-09-16 14:42:04

Aaron was amazing. Knowledgeable, professional, and courteous. He was on time and quickly diagnosed the problem

Tim C.

2025-09-16 14:12:23

Robbie is a true professional.He diagnosed the problem within a few minutes. The repair was done in no time at all.The other amazing part was that Robbie...read more

Robin M.

2025-08-29 12:20:35

John was very helpful, on time and did a great job replacing the door of my refrigerator.

Kim K.

2025-08-27 14:21:56

I was given several updates as to when my technician was arriving, including a tracking link and his photo. Jack arrived right on time and was friendly and...read more

Elizabeth L.

2025-08-25 14:49:56

We have a pretty new Sub Zero Frig. They just don't make them like they used to. We have had it repaired twice now and we use Box Appliance always.They...read more

Mike W.

2025-08-22 10:08:19

Between being misled by the "fake" Box Appliance group and dealing with an aging S/Z refrigerator, its been a tough few months for us. In an effort to try...read more

Michael M.

2025-08-20 17:40:54

Great service with a very helpful technician who fixed the issue with the microwave, and even took his time to look at our stove which was not even part of...read more

Betty f.

2025-08-20 09:13:24

Zachary, our technician was extremely helpful. Went way over and beyond to help us. Very professional. I highly recommend this company based on the service...read more

Jeff H.

2025-08-18 08:54:27

The service technician Michael arrived promptly. He was pleasant, efficient and took great care to protect our home by removing his shoes and placing mats...read more

Simon E.

2025-08-16 11:32:40

Excellent phone support and technicians are great, fast and honest. They went above and beyond and gave me advice that helped me save over $1,300.00....read more

Gary F.

2025-08-15 13:50:49

Jacqueline was our technician and she was excellent!She was able to see from the logged error codes that we'd failed to close the freezer properly, so no...read more

Karen B.

2025-08-12 09:52:37

Luis is the best at servicing our Wolf appliances. He explained what were the issues and fixed promptly. So professional and knowledgeable. They fix...read more

So Young L.

2025-07-31 09:55:05

Box Appliance is always great starting from the appointment help, timely reminders by email and text, the last minute confirmation of appointment to the...read more

Kyle D.

2025-07-28 10:35:10

Sal came out to service my Wolf double oven and did a great job. He quickly diagnosed the issue with the display and got it working again without any...read more

Novina A.

2025-07-24 15:55:45

Service my Subzero refrigerator. From the start to the finished - the Box Appliance Team is the best. Thank you, Steve, Jacqueline, Jenny... : )read more

Roger A.

2025-07-24 14:23:02

Michael was courteous and knowledgeable. The driver tracking system is great!Ashley who booked the appointment was quick to set me and the next day they came!read more

Haywood R.

2025-07-24 14:04:43

We requested two items that went bad at the same time. 1) The door spring snapped on our Wolf oven door. 2) The ice maker went out on our Subzero...read more

Jaci H.

2025-07-21 13:07:59

Box Appliance did a service on my fridge today due to an error code. Jesus was fantastic, came earlier than expected and completed the service with a smile....read more

Susan W.

2025-07-21 12:08:00

Box Appliance is the best. They are professional, arrive when they say they will arrive, and perform service and check-ups seamlessly. I would not trust my...read more

Patty S.

2025-07-18 09:37:35

Today Box came to do routine maintenance, condenser cleaning and change filter on my Sub-Zero. The technicians Santiago and Ricky were right on time,...read more

Bob L.

2025-07-17 11:37:54

The technician that serviced, my subzero could not have been better. He was incredibly knowledgeable, clean, and a great communicator.read more

n h.

2025-07-16 13:09:39

Andrew and Marcese came to repair my Wolf oven, 2 of the nicest , most competent , thorough , knowledgeable technicians which is typical of Box Appliance...read more

Kristen S.

2025-07-14 12:37:17

Box went above and beyond to help me with my non-cooling SubZero fridge. They worked hard to get me scheduled as soon as possible. Their automated system...read more

Halle R.

2025-07-10 16:26:39

Great service. excellent communication. i will use them again. On time. Technician was friendly, explained what needed to be done.read more

Marisa O.

2025-07-09 13:23:41

Tony was great! Courteous, efficient, and explained everything with photos and demonstration.

Micheal V.

2025-07-09 12:30:10

Brandon from Box Appliance performed work on my Wolf range.He was professional, courteous, knowledgeable and expedient.I highly recommend this company...read more

Simon L.

2025-07-03 16:20:57

Huge thanks to Tony for fixing my dishwasher today! There was water leaking from the air gap, and Tony did an excellent job explaining the cause, walking me...read more

Jen E.

2025-07-02 12:11:24

Vince was my service technician. He was professional and fixed the necessary repairs on my oven. I appreciated his excellent text communication, especially...read more

V F.

2025-07-02 11:13:32

I've used Box Appliance several times for our Subzero and Wolf products. They are always timely, knowledgeable, and upfront with the pricing. Outstanding...read more

Juliana G.

2025-07-01 15:57:45

Box appliance has been fixing all my Subzero-Wolf-Cove appliances for over 10 years and the quality of their service is excellent. My technician Luis never...read more

John F.

2025-06-30 08:33:58

Quickly diagnosed and addressed an annoying vibration in Subzero fridge. Very friendly and professional.

Chad A.

2025-06-26 15:45:14

Phil, our technician, was incredible. Handled everything perfectly in the most white gloved way that he could!

Kate F.

2025-06-25 09:34:21

Luis was knowledgeable, polite, and on time. He worked efficiently and tested the dual ovens before leaving. I highly recommend Box Appliance and...read more

Hannah C.

2025-06-18 13:43:25

My second experience with this company: both times the engineer turned up at the time they indicated. The work was completed quickly and professionally. I...read more

Jane R.

2025-06-17 06:19:09

We have multiple Subzero Appliances and they always do the tuneups! Our refrigerator is 27 years old and with yearly checkups it keeps running. Great...read more

Linda G.

2025-06-13 11:01:14

Very knowledgeable technician and fixed all the issues and educated us on what to expect in the coming years.

Roxann Z.

2025-06-10 19:49:35

Professional, very knowledgeable and explained everything very clearly.On time, friendly, considerate. We have had him visit before and he is very...read more

Mary G.

2025-06-10 09:29:32

Tony was very knowledgeable and explained everything in detail, we are very happy with the service, Thank you.

Susan M.

2025-06-09 14:09:06

Our technician Robbie was punctual, polite and immediately assessed the problem. Then fixed the issue. Couldn't have asked for better service!read more

Connie C.

2025-06-09 11:41:35

Box Appliance service my wolf appliances since 2017, it always provide very good service.

Caitlin M.

2025-06-05 16:06:39

Thomas was fantastic. Very knowledgeable and took great care when inspecting my new Wolf appliances. Will for sure have Thomas back for yearly maintenance...read more

Lucy C.

2025-06-05 13:23:41

Technition Phil was very knowledgeable and helpful. He is very professional and polite. He works cleanly and cleans up after he does his repairs. I will...read more

S W.

2025-06-03 11:24:35

Extremely helpful, extremely knowledgeable about the product and what needed to be done to correct problems. Easy to communicate with, set up an...read more

Jerry S.

2025-05-27 13:57:09

I was pleasantly surprised by the prompt response to my problem, the professional in home repair and the pleasant attitude ofRobbie, the repair man. I...read more

Beth H.

2025-05-27 12:10:57

Box Appliance was great. Their technician Andy, was nice and fixed my dishwasher quickly! Thanks so much.

Kenny H.

2025-05-27 09:29:16

We have a fairly new Sub-Zero refrigerator with an ice and water dispenser in the door. We,ve had a leaking problem from the water. It's warranty work. Box...read more

Sammy L.

2025-05-22 12:06:25

Professional service. Tech was very educated on the details of a sub zero refrigerator. High attention to detail. Highly recommendedread more

Howard Silverman

2025-05-21 10:12:24

Major follow through and then major follow up to make sure that all was perfect with my Sub Zero fridge. Brandon knows his stuff and made all things right,...read more

Gus G.

2025-05-20 10:31:02

Scheduling service was a breeze, Box Appliance messaging service was an excellent addition. Technicians were knowledgeable, efficient and careful with our...read more

John C.

2025-05-19 14:03:05

I have my older Wolf gas range oven igniter and burner tube replaced today by Mauri from Box Appliance. He was great! Fast, friendly and knowledgeable. I...read more

Rachel A A.

2025-05-16 15:39:05

Service was great! Jon was very qualified and efficient. He found what wasn't working in our fridge and got it all fixed. Will absolutely use again!read more

Danny B.

2025-05-14 20:57:17

Great service! Tony was awesome - friendly, efficient, and advice/tips given...brilliant!

Noha S.

2025-05-12 13:41:22

Company responded on the same day, technician was on time, efficient and fixed the problem. We had another tech come in earlier that week with an estimate 3...read more

Mimi S.

2025-05-12 10:23:18

Excellent service from the time I made the appointment to the service at our home. Definitely recommend Box Appliance.

Jennifer C.

2025-05-09 12:48:31

Box Appliance has been taking care of warranty work for my Cove dishwasher and they've been amazing. They came out the very next day and followed up with...read more

Katie S.

2025-05-07 17:27:18

I was in despair about my new refrigerator having an issue, but thankfully Jaime and his partner came to the rescue! Within fifteen minutes of their...read more

Brad M.

2025-05-07 17:02:31

As always Box, and specifically Brandon, did a fantastic job identifying and resolving the issue with our appliance on the first visit.read more

Becky A.

2025-05-02 19:58:44

Service by technician Andrew was the most professional, timely and great communication on his arrival time. My Wolf gas stove is fully functional now, I...read more

Cindy S.

2025-04-29 08:57:25

I highly recommend Box Appliance! I was having a problem with my 4 year old Sub Zero refrigerator, and the problem was diagnosed and repaired quickly. My...read more

Sean M.

2025-04-24 11:35:34

Good service, communicative, professional, on-time. Will use again if needed for the future.

Sandy M.

2025-04-23 15:35:21

first time experience with Box Appliance. Phil , our technician was knowledgable and friendly. Routine service with filter changesthank youread more

Luna Y.

2025-04-21 13:47:53

Best appliance service I've ever received! very responsive. The technician Aaron is great.

Faride H.

2025-04-21 08:50:14

Box Appliance is the best! Had an issue with my stove hood and Andy came out to fix it--he was fantastic! Showed up right on time (which I really...read more

Volodymyr K.

2025-04-18 12:13:51

It was easy to order, really great behavior of worker - Aaron Metzger and excellent job with explaining what and for what he does it.read more

Jp K.

2025-04-15 12:10:27

I finally found a professional and efficient company to keep my 22-year Wolf double oven in good shape to last a lot more years!The technician and the...read more

Karen ..

2025-04-14 14:08:58

Box Appliance was very professional and always on time. They gave us plenty of reminders about upcoming appts. The service people were very kind. We...read more

Rob H.

2025-04-10 07:05:27

Communication was great. Luis arrived on time and expertly fixed a condensation problem with our SubZero. He charged us exactly what they had estimated...read more

J. F.

2025-04-09 10:01:09

Aaron was great...he found the problem with our Sub Zero ice machine and was able to get it back to functioning. He made sure to stay until he was sure...read more

Karla B.

2025-04-03 11:23:22

I want to give a shout out to Box Appliance and especially the technicians, Brandon and Kenyon! Without a doubt this was the BEST service call we've ever...read more

Greg F.

2025-04-02 11:48:55

The technician was friendly and knowledgeable. Part was replaced quickly with minimal disruption.Very easy process with this company.read more

Shawn H.

2025-04-01 14:34:07

knowledgeable about our sib zero, professional on time. Excellent office communication

Loretta K.

2025-03-28 15:37:32

Great as always...Thank you Tony for showing me some helpful things.As always box has a great group of people to service you and respectful.Loretta M. Kayeread more

Patricia S.

2025-03-27 15:34:01

Excellent service, the technician was knowledgeable and polite. I'll call you for all of my appliances.

J L.

2025-03-25 11:43:08

Thanks for being professinal and listening to the clients. The team heard me out and made things right. I'll consider trying these guys again. Sounds like...read more

Allison R.

2025-03-25 08:40:28

Sal was on time and helpful. He explained the work to us and how to avoid repairs in the future.

Sy W.

2025-03-24 23:00:56

The technician was very considerate--took his shoes off at the door--and friendly. Most importantly, he was very nice about showing my husband exactly what...read more

Magic B.

2025-03-24 16:21:36

Excellent service from Box Appliance!Santiago did an excellent job replacing my microwave hinges.Thank you

David W.

2025-03-19 17:32:07

Great company, prompt, knowledgable guy Michael showed up and had a great fix. I highly recommend.

Kathy B.

2025-03-18 13:12:05

Service technian was friendly, effective and completed the job quickly. He was helpful and gave me some tips on my sub-zero while he was here. I would...read more

Dan S.

2025-03-18 11:31:06

This was a routine service plus fixing a leak (Sub Zero fridge). Thomas did all the work efficiently (unclogging drain) and thoroughly. He is easy going and...read more

Terry C.

2025-03-17 16:28:59

Our technician, Kenyon, was very thorough. Even though he was only here for one of our appliances he checked all of them and worked with us to get much of...read more

Tara S.

2025-03-07 09:45:24

Scheduled appointment quickly and technical arrived On time!! Felix was thorough, quick, knowledgeable, and friendly. He actually fixed an additional...read more

Michelle V.

2025-03-06 12:27:37

Cody was great! They were quick and easy to schedule the appointment and the technician was incredibly helpful!!

Rami B.

2025-02-28 13:53:15

Keyon has come in several times for different issues with my appliances. He's been nothing short of pleasant to work with. He's very knowledgeable, is...read more

Anthony M.

2025-02-25 15:24:07

Andrew with Box Appliance has been to my home on a few occasions. Always prompt, professional, and gets the job done. Appreciate the text updates when the...read more

Andrew S.

2025-02-24 13:09:02

The service was awesome, best customer service that I've had in a long the initial call to the updates and the technician was superb. Thank you very much...read more

J R.

2025-02-24 10:38:11

Levi was great and I was kept apprised at every step of the way. If only repair people uninstalled and re-installed appliances...read more

Adam R.

2025-02-21 18:25:15

Box appliance was totally service oriented, communication was great, service/repair executed and Wabam!Problem solved.

Laura Elizabeth R.

2025-02-19 12:10:12

If u can't say something nice, don't say anything at all. Today's techs were nice & professional. Thank you.

George R.

2025-02-18 13:43:30

Requested subzero refrigerator service for blinking wrench. Zachery did a software update on-site with no additional charge. We may need a new circuit...read more

Allen B.

2025-02-17 10:08:34

my technician was and he was outstanding. We have several, subzero, and appliances. Robbie was careful to check all of them and even helped me order...read more

Maria Guadalupe L.

2025-02-14 21:27:16

Sal at Box appliance is the top notch tech!Excellent Dishwasher Repair Service!I recently had my dishwasher serviced by [Sal ], and I couldn't be more...read more

Dan P.

2025-02-13 13:25:05

Sal arrived on time. He explained the problem and quickly fixed it. In and out in 20 minutes.

Carly K.

2025-02-13 10:35:06

Great service! They were on time, gave me a heads up (30 min notice) when they were heading over (to make the 3 hour window more bearable), and they even...read more

Scott S.

2025-02-11 17:17:59

Service technician was on time and super professional. Box definitely rates high when it comes to service levels.

Frank E.

2025-02-10 14:37:57

Outstanding Service!I couldn't be more pleased with the service I received for my Sub-Zero refrigerator repair. The technician was not only skilled but...read more

Doanh N.

2025-02-07 15:32:32

Vince, the serviceman was very professional, friendly, and helpful. He even educated us on the maintenance and preventive measures to keep the appliances...read more

James W.

2025-02-07 08:32:32

Great service and communication re scheduling and updates re schedule. Highly recommend Box Appliance.

Niv P.

2025-02-05 10:37:44

Excellent customer service. Luis was prompt , polite and serviced the recall efficiently. He explained the process and was happy to help.read more

Michael L.

2025-02-03 09:48:15

The technician Robbie is very professional on what he does. My problem is fixed. Thanks to him.

James B.

2025-01-31 16:05:56

Box Appliance provides unsurpassed service. I needed repairs to my freezer in a Sub-Zero refrigerator. First of all, they will work to satisfy you such...read more

Steven G.

2025-01-30 16:51:26

Excellent job....Michael, the technical, was very professional, he spent about 5 minutes before he knew the problem and another 25 repairing the sub...read more

Ninon T.

2025-01-30 10:53:03

Kenyon was our tech and came prepared! Wish the subzero freezer was efficient as he was. It's a Covid appliance. Box kept us informed of his arrival...read more

Randi S.

2025-01-29 11:57:36

Box Appliance sent their technician Santiago to do service on my new Sub Zero refrigerator and freezer. He fixed the issues I was having in a timely manner...read more

Steven R.

2025-01-27 12:38:52

Ugh! Appliance repair! Box Appliance! What a pleasant surprise. Jack S quickly identified the problem with my dishwasher and made corrective repairs. He...read more

Gary S.

2025-01-27 10:25:58

This is the third visit from Box service technicians for a number of issues and I could not be more pleased with the proficiency and professionalism of each...read more

Mike C.

2025-01-24 15:47:09

Super helpful with some issues related to my sub zero fridge. Tech came right on time and patiently walked me through everything that was degrading the...read more

Sumeer C.

2025-01-24 11:14:55

Had a great experience with Box Appliance. They were completing a mandatory repair on our Wolf gas range. Their technician, Andrew, was great. He...read more

Brian R.

2025-01-22 10:48:54

Box is on-time, friendly and knowledgeable about SubZero and Wolf appliances, and I'm sure others too. They are often busy, so sometimes it takes a couple...read more

Jennifer R.

2025-01-22 09:36:19

Thomas is a friendly and extremely knowledgeable technician. Timely service, corrected Sub Zero issue first time and provided useful insights on proper use...read more

King M.

2025-01-20 13:03:21

Needed minor repair, but couldn't figure out how to do it. Called and was able to get appointment within a couple of hours. Jaime was prompt, efficient,...read more

Lisa M.

2025-01-16 10:53:31

Brandon answered all my questions and was very knowledgeable and friendly. I definitely recommend service from him and this company.read more

Garry T.

2025-01-15 17:48:46

Box appliance provides excellent professional service. Tech Santiago is the most effective service person we have ever dealt with. He is knowledgeable,...read more

Louis W.

2025-01-14 16:03:44

Good communications from service request to repair. Professional service provided and excellent automated system with updates to schedule and information...read more

Carol L.

2025-01-10 09:36:19

I am beyond impressed with Santiago, the technician who assessed my Wolf oven today. He was punctual, extremely informative, professional, prepared,...read more

John T.

2025-01-09 09:17:47

fast, efficient, and fair. Aaron was also very friendly, and I liked their text notifications throughout the process

Gene C.

2025-01-08 20:16:49

Great service, fast response, Tony was professional and knowledgeable and fixed our Wolf oven quickly.

Vic R.

2025-01-08 17:04:18

Great communication!Great service tech! There was nothing wrong with the dishwasher, and the technician suggested using "Finish" to make the stainless...read more

Thomas C.

2025-01-07 15:59:21

I was informed that the service tech was on his way, and he was on time. The Tech, Tony , was professional, friendly and knowledgeable. I would definitely...read more

Elizabeth M.

2025-01-06 17:45:29

Couldn't have asked for a better technician! Efficient and competent, figured out the problem with the oven right away. Thank youread more

Rob B.

2025-01-06 14:50:34

Excellent service from Box Appliance. Andrew the technician was helpful, efficient, and informative!

Bahareh T.

2025-01-06 11:57:28

Thank you box Appliance and Vince for your professional service. I'll definitely recommend Box Appliance to anyone who wants to get their job right.read more

Ann S.

2025-01-03 14:50:39

I needed a new gasket for my refrigerator. It took Box Appliance a long time to schedule this repair, but once I had the date and time, everything went...read more

Ron M.

2025-01-03 14:47:02

fantastic service, excellent communication and professional staff. They updated me as to when to expect the technician; once he arrived he quickly fixed the...read more

Jonathan G.

2025-01-02 12:10:59

Technician, Levi, was on time, professional and was able to determine and fix the challenge with our SubZero even though it took a while to duplicate the...read more

Shelley C.

2024-12-31 13:32:31

Kenyon arrived to diagnose an issue with my refrigerator today , Kenyon was pleasant and very well informing about my issue and he was able to resolve it in...read more

Ana B.

2024-12-31 11:39:04

Cody was amazing! I learned so much about my refrigerator from Cody today. Very professional and thorough.

David D.

2024-12-31 10:47:21

The technician was phenomenal. Very detailed and helped me with some great tips on how to use the various cooking options my Wolfe had that I was not aware...read more

Craig H.

2024-12-28 11:47:33

My one-year-old Wolf oven was acting up, so I called on 12/26 for service and Billie got me a next day appt, which was amazing!! Hector came out on 12/27,...read more

Gilbert K.

2024-12-24 09:47:25

Our technician was one of the best we seen so far. Very professional and knowledgeable. He diagnosed and fixed the problem right away. Also, he...read more

Shilpa S.

2024-12-23 18:06:09

Knowing it's holiday time, it was good to get the service done quickly. Phil was on time. He did a good job and was very informative.read more

Geoff R.

2024-12-23 10:52:52

Highly professional. On time efficient. Helpful in answering questions and making suggestions

Nancy A.

2024-12-20 14:14:18

Box appliance repaired my Subzero which was making a loud buzzing sound. The technician, Andy, quickly figured out the cause, ordered the replacement part,...read more

Lisa F.

2024-12-20 12:39:08

Box Appliance is the Best of the Best. Professional, exceptionally neat & provides great updates.

Phyllis B.

2024-12-19 16:47:59

Mauro was wonderful. Very clean, very organized and very professional. I appreciated being kept informed when he was gonna be coming and it helped me to...read more

Wendy E.

2024-12-19 14:26:20

My experience with Box Appliance was amazing-no stress. Technician Jack was very professional & fixed my ice-maker in no time. I will only use Box in the...read more

Maya C.

2024-12-17 10:24:06

Easy to make an appointment. Helpful reminders, updates and tech identification/status. The tech, Hector, was very nice and got the job done quickly, but...read more

Renee T.

2024-12-17 07:59:59

Our repairman, Luis, was timely and thorough. He did an amazing job explaining what was wrong with the appliances and how to fix them in the future. This is...read more

Keith E.

2024-12-16 21:24:08

The rep from Box Appliance (Santiago) was professional and courteous! He arrived on time and did a thorough job on our Wolf range! AAA+++read more

Joan B.

2024-12-16 13:26:24

Sam went above and beyond to diagnose and fix our SubZero refrigerator, then counseled us on how to prevent future issues. We expected an excellent company...read more

Ulises G.

2024-12-11 15:03:27

Mauri was extremely professional, efficient and answered my maintenance questions very eloquently. Great overall experience!Thank you.read more

Leslie G.

2024-12-10 16:40:43

The technician was amazing. He was professional and checked my sub zero refrigerator thoroughly. SO nice to have people in your home who love what they do!!!!!!read more

Steven C.

2024-12-09 18:11:04

From beginning (my initial call) to the completion of the job - the service and response was excellent - Highly recommend this company!read more

Dale L.

2024-12-06 16:31:19

This company communicates really well and their technicians are really knowledgeable. Can't go wrong...

Rich B.

2024-12-06 10:49:14

We contacted Box Appliance when notified by Wolf that there was a recall on a component of our range. Their technician Kenyon arrived on time, was...read more

Glenda B.

2024-12-04 14:18:11

We bought a Wolf oven about a year and a half ago. A month ago or so, we started experiencing an issue with the oven preheating too fast while using the...read more

cynthia j.

2024-12-02 13:24:53

Several years ago 2019 , I had a fire in my brand new Wolf gas oven range. We were devastated. Santiago, with Box appliance came and repaired it, and it...read more

Meichele C.

2024-11-26 12:52:41

Great communication for appointment timeline, professional and courteous technician. Jesus even answered additional questions about my Wolf oven. Thank you!read more

Lynn H.

2024-11-22 17:51:50

Andy, my technician, did a great job. He spent extra time and effort to figure out a fix for my subzero refrigerator! It's working now!read more

Leon J.

2024-11-22 16:46:40

great commnication on the scheduling of the service call technichian arrived on time good explantion of the issues thanksleonread more

Alan S.

2024-11-20 10:10:06

We recently had a subzero 48' French door 48' fridge installed and after the installers left we noticed the doors were misaligned and we also had an issue...read more

John M.

2024-11-19 15:03:27

I recently had Box Appliance come out to repair my two year old Sub Zero refrigerator.Levi, the technician was courteous, on time and very efficient. He...read more

Kat M.

2024-11-19 07:50:58

Michael, our service technician, was on time, friendly and professional. I trusted that whatever he found wrong with my Wolf range, would be repaired...read more

Miguel C.

2024-11-18 14:15:09

Box Appliance came to the rescue of my SubZero refrigerator dent. Efficient communication through scheduling appointment, ordering parts, technicians...read more

Asim G.

2024-11-14 07:16:51

I am having problems with my Sub Zero for while which is only 3 years old .. I spent more than 20 k for it so not to have issues with it but have had...read more

Jay N.

2024-11-13 12:29:07

Excellent communication via texts and emails. AAAAA+++++ service from start to finish. Scheduling and Service tech was spot on. Good job guys!read more

Tony M.

2024-11-12 14:29:45

The tech was friendly and knowledgeable. He explained that one issue I had with the freezer drawer should've been covered by my expired warranty. He...read more

Allison V.

2024-11-12 14:02:18

So pleased with the service we received, and Andrew was wonderful. He diagnosed and fixed our ice maker quickly, while other companies were telling us it...read more

V B.

2024-11-08 15:48:26

Our service technician Aaron was a wealth of knowledge. He not only figured out why our dishwasher was giving an error message, he gave me a quick tutorial...read more

Richard H.

2024-11-07 07:33:50

It was great to have someone who was an expert. Michael was quickly able to assess the problem and determine the solution. Very impressed.read more

Phil P.

2024-11-06 14:06:21

I requested that John come back for a future repair. Jenny kept me informed the entire time on his show up time, and John was right on time. He did a...read more

Deborah K.

2024-11-05 08:10:50

I can't say enough about the service provided by Box Appliance. Not only was Tony on time, answered all my questions, took immaculate care of my home while...read more

Lisa G.

2024-11-02 08:20:38

Box appliance is very professional. They notify us of their arrival half an hour before the appointment. They are always pleasant and very knowledgeable...read more

Larry W.

2024-11-02 01:53:13

Luis was timely,efficient and professional in solving our electrical issue. Furthermore, Box was thoroughly professional in the scheduling process.read more

Julia A.

2024-10-29 14:18:36

My new Wolf range had a defect and Box Appliance was called to the rescue. The technician Mauri took care of the problem quickly and also took the time to...read more

Thien S.

2024-10-24 18:21:30

Hector is so awesome, he not only fixed it, but he also, show me to to keep it from happening, thanks

Robert M.

2024-10-23 09:02:10

Our service rep Kenyon was very knowledgeable, confident and personable. A pleasure doing business with Box Appliance.

Patricia H.

2024-10-22 15:30:57

Our service requested was spot on and completed in a timely manner. Great customer service and follow up.

Parastoo E.

2024-10-21 12:29:56

Ali our technician was amazing. he did a great job and was on-time. our microwave door and fridge panel is fixed perfectly.read more

Don D.

2024-10-21 12:28:15

Very responsive and knowledgeable.Did a good job providing options with 30 year old SubZero.

Kathleen K.

2024-10-21 10:59:22

Professional, courteous and very knowledgable! Everything went smoothly and without a hitch. Thank you Box Appliance!

Andrew J.

2024-10-18 14:59:38

Phil did a great job explaining how the new filters were installed. He addressed the freezer frosting issue too. Appointment time was easy to track on line.read more

Marla W.

2024-10-18 13:57:04

Vince is a very professional, helpful, kind technician. He explained things to me and did the best to help us. He was also very kind to our dog. Our dog...read more

Debbie E.

2024-10-18 10:30:19

They are subzero approved and honest. Beware of scammers out there, they are copycats and they will charge you much more and not do a good job.read more

Robert A.

2024-10-17 09:25:29

Answered all of my questions and gave an honest recommendation. Sub zero is expensive, so repairs are expensive too. Consider this when buying their...read more

Jeff B.

2024-10-10 11:55:35

As I had heard from others, Box is SUPER professional. They did great work in fixing our Sub Zero freezer/refrigerator and are better than any other...read more

Vicky B.

2024-10-09 19:19:54

We love Box Appliance. They are always on time, courteous and knowledgeable. They provide texts updating you on arrival time and always show up as...read more

Gail O.

2024-10-07 10:41:29

These people are the best repairmen I've ever worked with. Knowledgeable and honest and pleasant. Also, the ease and efficiency of scheduling is great.read more

Jean A.

2024-10-04 13:35:16

We had a technician from Box Appliance today to service our SubZero refrigerator. The company kept us abreast of when he would be arriving, which I...read more

Bill F.

2024-10-04 08:14:29

Excellent communication and service. Arrived on time and completed the work as expected.

Graham B.

2024-10-03 11:34:29

I had a problem with freezer. Sal showed us exactly what the problem was and how to correct it in future Fast and great service fixed the problem and did...read more

Carin G.

2024-10-02 11:44:02

We finally found the most amazing company to service our Sub Zero appliances. From Arron to Michale, they are all fabulous. They are also so professional...read more

Meli W.

2024-10-01 14:50:50

Box Apppliance has been servicing my sub zero appliances for the past few years. They are reliable, consistent, and the technicians have exceptional...read more

Karl E.

2024-10-01 12:11:52

Jack is always great! Very professional and thorough. Fixed our ice maker quickly. Box Appliance is worth it knowing they do things right!read more

Sandy L.

2024-10-01 12:05:06

Aaron was awesome...this is the only company to use. He was clean, efficient and knowledgeable.

Ann H.

2024-09-26 10:44:05

Fantastic service from Box Appliance for our Sub Zero- quick response, great communication after scheduling our appointment, service tech Michael analyzed...read more

Dan W.

2024-09-24 10:39:31

Made an appointment with Box Appliance for the service of our Sub-Zero refrigerator and freezer. They were in communication about our appointment and easy...read more

Nanci E.

2024-09-24 07:46:42

Box Appliance was very helpful and responsive to a timely issue with our refrigerator. Andrew is very knowledgeable and had excellent communication with us....read more

Brian L.

2024-09-19 10:10:42

Box Appliances is a very reputable repair company. Our technician - Felix - was extremely knowledgeable and professional, and diagnosed and fixed the...read more

Gabriel A.

2024-09-18 14:20:29

All superb and above espectations.incredible response time, Tech. knows everything and more. Hard to top off their customer service level and...read more

Teri C.

2024-09-16 08:42:32

Box was great at communicating with regarding appointment. Tony our technician was on time, easy to work with and very efficient. Highly recommend Box....read more

Jon R.

2024-09-11 18:32:50

Box Appliance is fortunate to have a prompt, courteous, knowledgeable and friendly service person such as Bill. He addressed our service issue...read more

Ekaterina N.

2024-09-11 17:28:49

The ONLY authorized repair for SUBZERO & WOLFHighly professional Punctual Fair pricing No nonsense honest diagnostic I can tell this company takes...read more

Kim H.

2024-09-10 15:42:50

We have used Box Appliance for our Sub-Zero, Wolfe, and Cove authorized servicing and they are great. They schedule service in a reasonable amount of time,...read more

David Z.

2024-09-06 09:10:35

Just had my SubZero serviced by Box again. WOW, what a high performing Team and store. They even provide text status reports via text, and found the...read more

Susan J P.

2024-07-30 19:24:13

We requested a technician for our stove and we had a qualified technician who took care of the workings. Box Appliance sent Santiago who is very...read more

Simran R.

2024-06-05 17:39:32

The experience was really wonderful Casey came in and explained everything to me, helped me in everything I needed to know and explained everything in great...read more

Angie W.

2024-06-03 15:43:58

Great service and their way of communicating is wonderful. Andrew is an expert with SUB-ZEROs.You'll know how many service calls are before you with the...read more

Trung L.

2024-05-06 12:00:34

Anthony and Mike came over to service our Sub-Zero fridge. These guys were amazing. Both really nice and proficient at their jobs. They were very...read more

Julie H.

2024-05-02 09:54:44

I can't speak highly enough of Box Appliance. Scheduling was prompt and easy, and technician Michael was friendly, thorough and capable. He had to come out...read more

Kerry S.

2024-04-30 17:48:55

Technician showed up on time and was super friendly! He fixed our problem quickly and was on his way! A+

Ron R.

2024-04-17 14:19:06

If you purchase a quality appliance, you'll only want a quality company to service it, that's why I have Box Appliance service my appliance annually and it...read more

Jeff L.

2024-04-12 12:12:00

Excellent response, timely and efficient.... Have always been happy with Box.Considerate staff, Knowledgeable and informative, with tips that have helped...read more

Nancy F.

2024-04-01 09:56:31

I called Box Appliance for a Sub Zero maintenance and I was greeted with Tiffany the CSR. She was kind, efficient and was able to book my appointment with...read more

Jocelyn S.

2024-03-31 16:56:39

The simmer function on my Wolf cooktop was working very unevenly on most of my burners. Jon came and quickly diagnosed the issue. He then swapped out the...read more

Rosi D.

2024-03-27 10:10:12

I love Box Appliance! We called them to service our new Subzero in our Desert home that was still under warranty. I learned they also service the Los...read more

Linda P.

2024-03-22 08:22:42

Cody is very knowledgeable and very professional. He provided us an explanation of what causing the problem and how to prevent it.read more

Craig S.

2024-03-20 19:04:35

The technician was totally awesome. He kept going at it to make sure the job was done. He was friendly intuitive. I wish he was in the neighborhood of our...read more

John L.

2024-03-14 15:47:58

I had an issue with a recently installed Wolf Oven. After a few weeks of use we noticed that the oven door was out of alignment. We contacted the installer...read more

Michelle P.

2024-03-11 11:24:25

Great service all around. It started from the friendly call to Box Appliance with the customer service rep named Tiffany. She was very friendly and...read more

Anna O.

2024-02-27 15:49:10

Box Appliance's technician, Luis was extremely professional. He put booties on shoes and he made sure the my floor was covered so that there was no damage...read more

Jen J.

2024-02-27 10:17:15

Box Appliance's technician Tony is an incredible professional who has always gone above and beyond to help repair our appliances. We have been very...read more

Rafael G.

2024-02-26 14:23:37

Box Appliance is right on. They follow up with you, tell you where your service man is along the way. I've been working with Brandon and I've never had a...read more

Steve O.

2024-02-21 09:33:36

I had a warranty repair on my Subzero Refrigerator. Communication was excellent. The arrival tracker showed exactly where the repair truck was and exactly...read more

Bob P.

2024-02-20 14:11:45

Ben is an excellent technician. He is friendly, explains what he is doing, and always gives me a synopsis of the results.read more

Cynthia G.

2024-02-19 21:04:25

Tony. my technician, was knowledgeable and efficient, with great problem solving skills. highly recommend

Mike M.

2024-02-14 13:22:03

The technician Thomas was great. Very though and helpful. Would definitely use them again.

Mike O.

2024-02-13 13:18:38

I had a firmware issue with my Subzero fridge. John came out, fixed it quickly, helped me get the app on my phone to work. Super nice guy. Great service all...read more

Donna D.

2024-02-12 12:33:39

Box applioance serviced my Wolf downdraft. It took a few visits to diagnose and order the correct parts but they were determined to accomodate my needs and...read more

Sangita P.

2024-02-12 11:21:58

Technician name Robbie - very professional, knowledgeable. All our issues been resolved in short time. Great service!

Natalie R.

2024-02-12 10:40:10

Box Appliance is all the way! Such a blessing to work with a company that knows their products. Today I met Brandon who serviced my WOLF/Subzero appliances...read more

Nancy B.

2024-02-09 14:10:06

I can't say enough about the two service professionals, Marquez and Aaron, who came to repair our Subzero. They were courteous, efficient, and had...read more

Matt Z.

2024-02-01 12:53:11

Subzero began to malfunction, Box was able to come out the next day. Software error quickly identified and resolved.Great work by Santiago.Appreciate...read more

Liz And Ryan H.

2024-01-31 08:39:46

I've had them clean and maintain our fridge for the last 10 years and they are always courteous, on time and honest. I've never paid a penny more than the...read more

Jim Y.

2024-01-23 09:36:57

Excellent service from Bryant. Quick to diagnose and fixed the issue. Very professional service. Box does it right, everything is tracked and done properly.read more

Edward S.

2024-01-18 12:49:22

Outstanding in every way. professionally and efficient. I've had experience with several appliance service companies and none compare favorably with Box....read more

Amy J.

2024-01-17 15:04:08

Box Appliance in an excellent service company. Scheduling was seamless and the correspondence with email and text the day of the visit was user easy. Good...read more

Amy L.

2024-01-04 08:58:07

Great service and honest evaluation of my Appliance! I especially recommend Phil who was able to identify the problem with my oven.read more

Nancy C.

2023-12-31 09:11:17

I waited a month for an appointment, but it wasn't an emergency (I assume they handle those quickly!). The knowledgeable technician succeeded in making an...read more

Coco H.

2023-12-28 14:44:25

We've always had great experience with Box Appliance. They have helped with installation and repair with our subzero refrigerator and wolf appliances....read more

Roubina H.

2023-12-26 13:01:46

Excellent and reliable service. Very knowledgeable about the product. Honoring the manufacturer's warranty.

Wanda A.

2023-12-23 17:06:38

I had a good experience with box Appliance, Me tech was punctual, he even text me 30 minutes before arriving, showing excellent organization.Box...read more

Barbie D.

2023-12-20 13:29:44

I only have good things to say about this company. So proactive and timely. From the beginning to the kept us up to date on time.read more

Deborah S.

2023-12-19 07:43:45

Box Appliance provides efficient customer service for scheduling an in-home appointment. George, the Wolf tech, called ahead of his arrival to let me know...read more

Jen B.

2023-12-18 19:04:06

Excellent service provided. Very friendly and knowledgeable. Will definitely use them in the future.

Wendy D.

2023-12-13 13:48:35

Customer service and repair 5 star. Will never use anyone else. This company diagnosed the problem and fixed it ; without over pricing , and trying to sell...read more

Monika H.

2023-11-30 12:27:15

Thank you for the Great support and prompt response kudos to box appliance teamVery professional and provided good notification status via sms and emailread more

W T.

2023-11-29 08:55:56

Phil the technician is great. Super helpful in addressing the issue with our gas range. He is also very friendly and gave some good advice. Thank you!read more

Grant T.

2023-11-24 18:22:05

The Box Appliance people are friendly, knowledgeable and responsive. I have had them out several times to work on various appliances and they get the job...read more

Nasrin N.

2023-11-21 15:56:20

Professional, on time, fixed our problem and Jack answered all our questions with patience. he also showed us the gourmet setting on our oven.Thanks for an...read more

Michael C.

2023-11-17 11:44:40

The process of with Box Appliance has been great from start to finish. From the first call where Jenny quickly identified us and set up an appointment to...read more

Cennethe C.

2023-11-10 08:31:27

-on time-polite-efficient: had pats with him, clean work space,ladder, brushes, etc were his own equipment-informative regarding my exact appliance5...read more

Debra M.

2023-11-09 14:26:10

First of all these guys know exactly what they're doing.They themselves appreciate the value of Wolf, Subzero and Cove as much as we do and their response...read more

Andy A.

2023-11-07 12:12:01

My service technician was great he found two issues with my Fridge & fixed them quickly. He was very nice & very knowledgeable, he is an asset to your company.read more

Dan F.

2023-11-04 12:46:46

Box Appliance is an authorized representative for SubZero which already indicates the high standard they hold themselves to. Our experience could not have...read more

Melinda M.

2023-11-02 10:00:07

Box Appliance is the only.local provider of service for Wolf and Sub Zero appliances. I tried other companies who could provide service sooner, but they...read more

David L.

2023-10-30 10:25:27

Jaime arrived at the house today. On time and knowledgable about what we needed. He quickly evaluated the issues and solved the problems we had called in...read more

Jun G.

2023-10-25 19:38:52

Appointment was between 3 and 6 but Robbie the technician called me at 1:20 to tell me he can come by early. I told him I was on my way to LAX to pick up my...read more

R C H.

2023-10-24 09:45:12

I had an error on my refrigerator. Box had already diagnosed it remotely and came with the tools to fix it quickly. The technician explained everything that...read more

Ron M.

2023-10-23 15:22:14

An A+ for BOX APPLIANCE.The appointment communication, updates and all very helpful!Thank you Jenny.Vince, the technician, is outstanding. Neat, clean,...read more

Sean M.

2023-10-20 09:55:11

Kyle provided excellent service and fixed my refrigerator's issue quickly!I would recommend Box Appliance to anyone who values great customer serviceread more

Morgan K.

2023-10-18 15:05:56

I had a Wolf burner that had a faulty pilot....it kept clicking which drove me crazy every time I used it to cook. I called Box Appliance for help and my...read more

Jasmin S.

2023-10-16 10:28:06

first time using Box Appliance. This company is very professional and has skilled technicians. George immediately recognized the problem, ordered the part...read more

Annamarie M.

2023-10-13 10:05:29

Phil was amazing in fixing both refrigerator and freezer sub zero systems. He was quick, clean and thorough. He knew exactly the problem with both units. I...read more

Leslie T.

2023-10-06 10:13:11

They are busy, but they do their best to accommodate you. The most impressive thing was their communication and the incredibly knowledgeable and...read more

Joan L.

2023-08-17 18:58:28

They were knowledgeable,very through,and careful.Explained the need for yearly mantaince

William T.

2023-08-16 10:28:15

They canceled on me after we set an appointment... and then scheduled my appointment a month away?Doesn't quite seem right to me.read more

Margo M.

2023-08-16 09:53:33

Excellent service, very professional and knowledgeable service. Scheduling an appointment with Box appliance was very easy, they sent reminders and texted...read more

T K.

2023-08-07 18:18:44

They are the BEST !!! SO GLAD TO GIND A HONEST BUSINESS! This is how great they are ! Let me tell you a story Wilshire appliances use to be authorized...read more

David S.

2023-07-13 11:16:02

The Box Appliance technician with efficient, respectful of our home, punctual, and very helpful, answering other questions related to my Wolf and Subzero...read more

Anthony Z.

2023-04-19 13:09:02

This is the first time I've used Box Appliance and I couldn't be more happy with the services. When I first scheduled for service we got a response...read more

Toni M.

2023-04-19 11:58:57

Box appliance is so professional, knowledgeable, kind, responsive, clean, accommodating. From the scheduling to the service team I s outstanding. Highly...read more

Blair K.

2023-04-14 09:08:36

My subzero was leaking water because the some of the lines were getting frozen over. Long story short I had 3 technicians come, and was unhappy with their...read more

Carrie U.

2023-03-06 10:11:13

Box appliance just saved us $10,000! Aaron just came to repair our Subzero refrigerator, whom Lerman Appliance already came out twice to fix and was telling...read more

Denise S.

2023-03-02 19:24:39

I'm very picky and I don't give compliments very easily except for today to Cody from Box appliances. Very impressed with his knowledge is willingness and...read more

angela p.

2023-03-02 10:40:11

GREAT SERVICE! Santiago and another gentlemen(sorry, forgot his name) came and not only finished and explained thoroughly what was done but went beyond and...read more

Gayle W.

2023-02-23 10:04:09

Anthony, our tech, was on time, knowledgeable about our Wolf range problem. He explained everything and did the necessary repair.read more

Robert A.

2023-02-23 05:56:16

Great service and knowledge, Santiago and his team were very professional and explained in detail what I needed. Will definitely use them again!read more

Kristen K.

2023-02-06 17:34:49

In addition to fixing my Sub Zero freezer, the technicians also give me some tips on how to use my new appliances.

Lisa O.

2023-01-17 13:38:44

Box appliance came out today because I was having some issues with my burners igniting, but still ticking away. Jesse, the technician sent, knew right away...read more

andy i.

2023-01-10 11:05:32

I've used Box Appliance for service on our Sub Zero refrigerator and wine refrigerator. They communicated very well with me; they arrived on time and...read more

Lindy G.

2023-01-02 14:28:39

I would highly recommend Box Appliance. Our Sub-Zero was making a noise and the technician found and solved the problem. I found the company to be...read more

Eileen T.

2022-12-13 10:53:07

Excellent customer service. Very knowledgeable about about wolf/subzero products. Showed up on schedule, effected the repair promptly and were very neat...read more

Dalia V.

2022-12-09 16:36:35

It was a very professional service call. The technician provided us with the details and costs of what the work required to repair our appliance. He was...read more

Pertti J.

2022-10-26 15:03:54

Box Appliance is very professional for every matter relating to the service They keep you informed throughout the process from order to service visit. You...read more

Lee N.

2022-10-25 10:29:09

I am a Builder/Designer and need Box often because of the volume purchased of appliances yearly. Since I put in new appliances at each jobsite, typically...read more

Marina C.

2022-10-24 20:00:05

Technician Jack is very professional and efficient in performing the repair work. He is punctual, arriving on time and taking his time in cleaning up after...read more

Lola B.

2022-10-11 10:31:57

The service was fantastic! The follow-up was amazing--I knew exactly when the technician would arrive. He was courteous, polite and very efficient. I was...read more

Bela K.

2022-10-05 13:44:34

During our 60 years of marriage, this was the best organized and the most professional appliance service experience we ever had. Brian was excellent and a...read more

Sue W.

2022-09-27 11:26:16

We had Aaron for our Sub-Zero refrigerator maintenance this morning. Aaron was very friendly and thorough. We are happy with his service and highly...read more

Marc S.

2022-09-21 15:42:04

Great service. Phil our service representative is terrific. He identified our problem, replaced the part and we were up and running in less then an hour....read more

Yelp M.

2022-09-21 13:13:34

Service tech Jack was friendly and knowledgeable. Other than having to wait a while for an appointment time, which seems to be the new normal, great service!read more

Sheila B.

2022-09-17 10:11:36

great service! Jesse is the best technician. we never use anyone else for our Sub Zero service

kimberly g.

2022-09-01 17:10:31

My technition, Aaron was courteous and meticulous with my appliance!Problem quickly rectified!Thank you!

Karen B.

2022-08-31 10:55:58

The best! Luis is so professional & knowledgeable. He is quick in servicing the problem and more importantly, he fixed the problem.read more

Michael K.

2022-08-30 15:29:25

Simply speaking - the best! Anthony was the repair technician. He clearly knew exactly what the problem was as soon as he laid eyes on the refrigerator. He...read more

Mike R.

2022-08-29 16:00:50

I was really happy with the service I received from Box Appliance! Here is the response I sent directly to them-5+!!!! Anthony got here early. He was...read more

Mel A.

2022-07-30 09:21:43

I have an eight-year-old wolf double oven gas range. I was told by my home warranty company that because they thought the burner can't be replaced I needed...read more

Mj R.

2022-07-27 15:08:41

Excellent professionalism as usual from BOX APPLIANCES. Arrived on time within a 3 hour window. Efficient and thorough servicing of our sub zero...read more

Ali S.

2022-07-26 09:22:05

Excellent communication to schedule service, professional and knowledgeable technicians. Showed up on time and finished the job in a timely manner.Will...read more

Frank F.

2022-07-15 10:21:47

Great experience with Oscar the technician, honest nice man. Unfortunately, he recommended replacing our SubZero, which are super hard to find right now so...read more

Joel S.

2022-07-08 12:03:25

We inherited a very old sub zero refrigerator when we moved in several years ago. When we started having problems we used the Box Appliance sticker inside...read more

Linda D.

2022-07-06 21:26:24

Box Appliance is the absolute best and only way to go for Subzero, Wolf, Viking, etc. They are responsive, always go the extra mile and are authorized...read more

Shalini V.

2022-07-06 16:05:29

Excellent service, Brian is absolute professional and great at his job. Glad we got the issue fixed by the professional.

Melody C.

2022-06-29 22:19:30

I called Box with an urgent situation this morning. Our sub zero refrigerator was making beeping noises, door error and completely stopped working...read more

Peggy O.

2022-06-27 18:13:41

My technician Santiago was professional and answered all my questions about the installation and repair. I appreciated his patience.read more

C S.

2022-06-23 11:42:52

They were right on time. Very informative of everything they were doing. Quick and clean. Great services. Thank you !!Chrisread more

Chris R.

2022-06-21 13:27:33

Professional, great service and reliable! I have been using Box Appliance for almost 15 years and have never had an issue.read more

Karen B.

2022-06-11 13:40:27

Aaron had excellent customer service on our refrigerator. Really appreciated his professional system and the way he explained everything so thoroughly and...read more

Donna B.

2022-06-04 11:11:19

I have always used Box Appliance to service my Sub-zero! This time I had a cooling problem with the freezer and was worried my frozen food would melt!...read more

Nita T.

2022-05-06 11:39:14

Victor Donez is a first class, professional, courteous, careful and competent technician who knows wolf appliances. I have been using them for 10 years and...read more

Linette P.

2022-04-28 12:41:15

We have used Box Appliance many times over the years for our SubZero. We recently purchased a Cove Dishwasher and it quit working after about 18 months. Box...read more

Angie W.

2022-04-25 13:40:24

Their service from the first call to the tech coming out was wonderful.We knew where Jessie was and what he looked like from the first time that was given...read more

Yvette M.

2022-04-15 18:22:57

Ernie and team were amazing! Went above and beyond to take care of my freezer. Cleaned up and left it working. Super easy!! Thank you so much.read more

Al G.

2022-04-15 16:01:54

John, our technician was very through and respectful of our house. I highly recommend Box Appliance.

Debra T.

2022-04-11 17:31:08

What an amazing job Angel did on our freezer!! He was also very friendly and answered all my question!!!Thank You If I ever need help I will call agai!!read more

Bob H.

2022-04-05 10:23:26

I love SantiagoHe is what all technicians should be like.On time, clean worker, friendly, knows what he is doing. He then explains what went wrong and...read more

Kim H.

2022-03-31 15:14:44

Box Appliances was great to work with! Phil was my technician and he was in and out, repaired my Wolf microwave and Subzero refrigerator in no time....read more

Diana D.

2022-02-08 11:57:55

Could not be happier with the service that Box Appliance provided today, I had a nightmare dishwasher issue! These guys are honest, sharp, and very...read more

S T.

2022-01-12 22:25:09

So thankful Box Appliance came out to look at my oven. After 3 years it's FINALLY fixed! I'm been having issues with my WOLF range for years and nobody has...read more

Jeannine S.

2022-01-07 09:47:51

Box Appliance was able to schedule my service with 3 days of my call. The technician who came at the appointed time was very professional and explained...read more

Inez F.

2022-01-07 09:28:28

Technician (Brian) arrived on time and was extremely knowledgeable. He explained how the oven worked and important facts I should know. I would highly...read more

Sheldon K.

2022-01-06 15:43:21

Luis with Box Appliance arrived earlier than the scheduled appointment . The notifications confirming the appointment date and time as well as confirmations...read more

Carolyn H.

2022-01-04 09:03:41

I wish all my appliances were sub zero wolf so I could have Box appliance take care of everything.They always are understanding of my work schedule and...read more

Dawei Z.

2021-12-28 20:35:56

I have a wolf ventilation hood that needed to change blower after only 3+ years. I communicated that with the customer care rep from Box appliance and they...read more

Sacha A.

2021-12-27 14:32:30

Box Appliance is awesome ... super responsive, great communication, friendly and professional. Highly recommend.

Eren M.

2021-12-22 08:44:09

Excellent service!Excellent technician!! Thanks Ernie!

Neville B.

2021-12-17 08:52:18

The Technician who replaced the ice maker was first class in every respect. Brilliant service would recommend to anyone.

Justin L.

2021-12-15 11:10:45

Great service from Box Appliance today. They texted when the service technician was expected to arrive and when he arrived. Oscar was our technician- he...read more

Ron Z.

2021-12-14 15:58:05

What a breath of fresh air schedule was as described updates leading up to the day of my service and on the day of service several updates to let me know...read more

Malinee ..

2021-12-09 10:58:16

Ernie is the best! On time, Knowledgeable and good at his job. I was hoping not to have him come back so soon with the same issue within 8 months but it's...read more

Lisa A.

2021-12-08 15:32:47

I was looking for a good appliance service for my Subzero refrigerator. After some research I found Box Appliance while surfing the internet. Their reviews...read more

Rosalyn K.

2021-11-29 14:55:54

Luis the service tech is terrific. He represents your company well. He is considerate by wearing a mask and also booties, which we very much appreciate . He...read more

William D.

2021-11-29 13:04:13

The repairman from Box Appliance, Jon, who handled the replacement of a part for our dishwasher, was friendly and personable, and he definitely seemed to...read more

Rick B.

2021-11-19 16:36:09

It has been a pleasure working with the Box company... considering all company's to work with Box is the best.On time and will not leave until the job is...read more

Don D.

2021-11-19 11:53:36

Very knowledgeable technicians.Most recently fixed problem with freezer door not shutting correctly and frost building up. I have a 27 year old Subzero!read more

Jeff W.

2021-11-16 12:31:21

Jenny kept me informed with my appointment and my tech (Jon) was very professional and definitely knew what he was doing when making repairs to my Wolf...read more

Michael T.

2021-11-12 10:57:39

Been using their services for my Sub-Zero and Wolf appliances for years. Excellent service, very thorough, and always professional. Luis, specifically, has...read more

Neil M.

2021-11-08 10:14:51

After a dreadful experience with a GE Monogram refrigerator that turned out to be a frankenstein of parts from different appliance manufacturers, we decided...read more

Susan B.

2021-11-05 07:27:25

The technician was wonderful! He was on time, professional, and understood the problem. I only wish whoever took the service call had understood the...read more

Kelly W.

2021-11-03 13:15:17

Ernie was very efficient and professional. He was very pleasant and knew exactly what he was doing! He wasted no time in fixing my Sub Zero. I would...read more

Noelle K.

2021-10-28 15:31:55

They were on time in fact early. installed the stove top quickly and efficiently.

Joanne T.

2021-10-27 13:06:22

Ben is always so knowledgeable with our subzero and wolf products and I will ONLY use their services. Always goes above and beyond!read more

Wolf S.

2021-10-26 15:23:16

It's never fun to have a major appliance like a fridge breaking down but the great team at Box Appliance makes sure you are taken care of as fast as...read more

Linda M.

2021-10-22 14:34:44

Great customer service. The service technician was very friendly, thorough & professional.

David F.

2021-10-21 20:49:58

These guys are the real deal. Because their techs are so knowledgeable about their products, they get things done in much less time than anyone else, but...read more

Gail Y.

2021-10-21 19:18:37

I was leaving on a trip Friday morning and on Wednesday afternoon my Subzero refrigerator went dead. I was in a complete panic. I called Box Appliance, whom...read more

Tena C.

2021-10-20 09:23:09

We were having an issue with our Wolf range. I called Wolf and they connected me with Box Appliance. I called them, and they were so helpful! The...read more

Beth T.

2021-10-19 11:57:00

Jesse was very personable & followed all the COVID protocols. We felt quite confident in his abilities.

Raymond W.

2021-10-18 18:54:22

Raymond W. Newport Beach. 10/18/21I give Box Appliance "high five" for its service. Phil Arias (technician) came in this morning replacing the...read more

James N.

2021-09-29 17:02:42

I called for help with a stuck ice box on our SubZero freezer. Spoke with AJ who e-mailed me some troubleshooting specs that worked. No need for a service...read more

Sharon M.

2021-09-22 19:33:01

Finding appliance was easy, sales - Kerry - was friendly & efficient. Prices were great, delivery was fast, 3 days when i wanted it delivered. Delivery men...read more

Susanne D.

2021-09-20 08:54:59

We had the opportunity to meet Ernie Hilton after struggling with the filter for our ice maker on our 4 year old Sub Zero Fridge he was a pleasure to meet...read more

Mark D.

2021-07-01 16:28:48

Everyone that I spoke to was very professional, a truly AWESOME company! After being ripped off by an independent appliance repair company, the fridge...read more

Steve W.

2021-05-14 09:09:57

We've been using these folks for over a decade and Ernie has always been our go to guy. There isn't much about appliances this guy doesn't know. And if he...read more

Gern B.

2021-04-24 07:57:51

I am super happy with Box Appliance. Friendly office staff, setting up the appointment and then the notification the day before on the service windows....read more

A F.

2021-02-18 16:16:39

BEWARE!! THERE IS A COMPANY NAMED LR APPLIANCE REPAIR THAT IS PRETENDING TO BE BOX APPLIANCE THEY WILL SCAM YOUI called Box Appliance to service my Sub...read more

Larki C.

2021-02-14 16:57:48

Ben, the service tech and the staff that made the appointment and followed up were all very professional, courteous and thorough. I would buy another...read more

Keith G.

2021-01-15 16:41:36

Box Appliance came out today to fix my Wolf microwave and were very professional. The technician, Jesse, arrived on time, was efficient and fixed the...read more

T R.

2021-01-04 20:15:56

We have used Box Appliance multiple times. They are great to deal with. Their employees are well trained and honest. I highly recommend them Be warned...read more

Robin M.

2020-12-10 14:58:42

I had to call Box Appaliance a few times recently to have my 6 year old Wolf Range and Sub zero fridge serviced. Phil was my service tech on both calls and...read more

Hildy F.

2020-10-07 13:31:31

Thank you Box Appliance and Rommel who continue to provide AMAZING service during a challenging time! If you need any appliance fixed please use BOX...they...read more

Laura D.

2020-09-21 10:32:13

Our 10 year old Sub Zero refrigerator's ice maker went on the fritz. We called Box Appliance and they sent out Ruben, who is an excellent technician. He...read more

Chrisi H.

2020-09-16 14:49:37

We had them out to service multiple appliances, ZubZero, Wolf oven and BBQ. Our Customer Service Representative, Andrew (A.J.) Reis was outstanding along...read more

Tondra M.

2020-08-24 12:37:16

This company is amazing! The customer service and care for my home and appliances is top-notch! I highly recommend them!! Thanks, Victor!read more

Alex Y.

2020-07-22 15:28:55

Outstanding company. Have used them on my various Sub-Zero refrigerators with great success. Always professional, always knowledgeable technicians. Today...read more

Victor G.

2020-06-30 08:48:30

Anytime I need my SubZero or Wolf appliances serviced I know I can always count on Box Appliance. The service tech for the Clairemont Mesa West area is...read more

K A.

2020-06-18 11:44:46

Great service. Another repair company told me I needed a new pump for my dishwasher. Box however came by, cleaned the filter and got it working without...read more

Tom L.

2020-06-15 22:03:55

We had a problem with our Sub Zero fridge and required service quickly. I placed a call into Box Appliance service and they scheduled a repair time same...read more

Art M.

2020-06-02 12:03:43

I service my Sub Zero refrigerators yearly over the past 10 years and they are great. They never over charge and they are extremely efficient.Highly...read more

Bob M.

2020-06-01 14:51:17

We have used Box Appliance twice in the last few years to service our Sub Zero refrigerator and wine cooler. They showed up on time, were very professional...read more

Michael S.

2019-09-25 09:24:48

Phil Arias came out and fixed our Sub Zero freezer first, very nice and friendly. He did not have the part, so had to come back two days later to replace...read more

David B.

2019-09-13 10:09:35

Technician Martin S. was patient, helpful and nice.

Karen B.

2019-09-07 12:40:08

I called SubZero this week for we were experiencing an issue we've had before with a clogged tube beneath the refrigerator drawer. They went through the...read more

Julie B.

2019-06-21 15:09:25

I cannot say enough kind words about this company. A helpful and knowledgeable person answers the phone first of all. From that moment on it is nothing but...read more

Ken W.

2019-04-18 12:55:40

We remodeled our kitchen a year and a half ago, and replaced all the appliances with high end products. We had some issues with our Wolf Range and recently...read more

Kenneth K.

2019-03-21 09:47:43

Had an excellent experience with Box Appliance Service. Our Wolf microwave stopped working. This is actually the second time this happened. The first...read more

Julie S.

2019-03-15 12:03:11

These are the only people to call. Beware of the scammers that "say" they are factory certified.. These are the only ones that truly are! We got scammed by...read more

G C.

2019-03-04 12:42:02

FANTASTIC SERVICEWe woke one Thursday morning to find our 25 year-old Sub Zero refrigerator was not working. At 9AM I called Box Appliance for service...read more

Caroline S.

2019-02-07 14:32:43

Phil is a great tech and did an awesome job repairing my sub zero. I give Phil 5 stars! The $450 per hour labor is over the top in my opinion. I paid 900...read more

Ron D.

2019-01-28 09:27:20

I have always received great service for my SubZero fridge/freezer from Box Appliance. But my repair visit last week was outstanding. Victor Donez went...read more

Derek L.

2019-01-18 08:00:00

I want to take a moment to say that Victor of box appliance came to my house to repair my 650 refrigerator very professional and very knowledgeable and I...read more

Clare C.

2018-12-14 18:16:52

My Sub-Zero freezer's refrigerant leaked out while I was having my kitchen remodeled. Imagine my dismay when we installed it the day before Thanksgiving and...read more

Carol H.

2018-11-05 14:30:59

So happy that Sal W. fixed my Sub-Zero ice maker line! Another company came first and did not know what they were doing - looking in wrong area! Sal fixed...read more

Kat H.

2018-10-30 16:35:59

After 3 months of being without my Sub Zero Freezer due to a home warranty issue, I wanted to give a great big Thank you to Sal of Box Appliance. My freezer...read more

Erin R.

2018-10-28 12:13:45

I wanted to take a moment and thank Jennifer and Sal at Box appliance for great customer service. There was a mix up in our appointment and we had to be...read more

Jason P.

2018-09-11 17:02:16

These guys are top knotch. We moved into a home recently and the Sub-Zero freezer had frozen over.....after trying to work with the crappy home warrantee...read more

Chris H.

2018-07-19 08:37:20

Wow! I am so happy I found this appliance repair shop. I had a technician name Andy come to my house to fix my refrigerator . He was prompt and...read more

G M.

2018-06-08 12:43:34

Purchase a home about 3 years ago and it came with a SubZero fridge. I have been noticing some kind of leak and looked on yelp. between Box and another...read more

Randy W.

2017-07-17 15:52:44

I was initially skeptical when I heard how much the repair was going to cost.Just wanted to say how pleased my wife and I are with the work that your...read more

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