Sub-Zero Repair - Orange County’s Only Factory Certified Service
Box Appliance is a premier appliance repair partner of Sub-Zero, Wolf, and Cove, providing expert repair and maintenance, both warranty and out-of-warranty, for all Sub-Zero, Wolf, and Cove appliances in Orange County, from Anaheim to the beaches of San Clemente.
As a long-time Factory Certified Service, Box Appliance knows how to deliver the exceptional service experiences Sub-Zero, Wolf, and Cove demand of their partners, and which their customers deserve. Though other repair companies in Orange County may claim to be certified by Sub-Zero, a quick search of your zip code in Sub-Zero, Wolf, and Cove’s Service Locator will reveal that only Box Appliance is trusted to provide the quality service these luxury appliances deserve.
Brands Serviced
To learn more about what it takes to become Factory Certified, and the service experience you can expect from a company that carries that designation, choose your need below:
Sub-Zero Repair
Wolf Repair
Cove Repair
Orange County Contact:
Phone: 888-782-9653
Email: service@boxappliance.com
Fax: 858.496.4577
Serving all of San Diego, Orange and Riverside Counties:
Lisa O.
2023-01-17 13:38:44
Box appliance came out today because I was having some issues with my burners igniting, but still ticking away. Jesse, the technician sent, knew right away...read more
andy i.
2023-01-10 11:05:32
I've used Box Appliance for service on our Sub Zero refrigerator and wine refrigerator. They communicated very well with me; they arrived on time and...read more
Lindy G.
2023-01-02 14:28:39
I would highly recommend Box Appliance. Our Sub-Zero was making a noise and the technician found and solved the problem. I found the company to be...read more
Eileen T.
2022-12-13 10:53:07
Excellent customer service. Very knowledgeable about about wolf/subzero products. Showed up on schedule, effected the repair promptly and were very neat...read more
Dalia V.
2022-12-09 16:36:35
It was a very professional service call. The technician provided us with the details and costs of what the work required to repair our appliance. He was...read more
Pertti J.
2022-10-26 15:03:54
Box Appliance is very professional for every matter relating to the service They keep you informed throughout the process from order to service visit. You...read more
Lee N.
2022-10-25 10:29:09
I am a Builder/Designer and need Box often because of the volume purchased of appliances yearly. Since I put in new appliances at each jobsite, typically...read more
Marina C.
2022-10-24 20:00:05
Technician Jack is very professional and efficient in performing the repair work. He is punctual, arriving on time and taking his time in cleaning up after...read more
Lola B.
2022-10-11 10:31:57
The service was fantastic! The follow-up was amazing--I knew exactly when the technician would arrive. He was courteous, polite and very efficient. I was...read more
Bela K.
2022-10-05 13:44:34
During our 60 years of marriage, this was the best organized and the most professional appliance service experience we ever had. Brian was excellent and a...read more
Sue W.
2022-09-27 11:26:16
We had Aaron for our Sub-Zero refrigerator maintenance this morning. Aaron was very friendly and thorough. We are happy with his service and highly...read more
Marc S.
2022-09-21 15:42:04
Great service. Phil our service representative is terrific. He identified our problem, replaced the part and we were up and running in less then an hour....read more
Yelp M.
2022-09-21 13:13:34
Service tech Jack was friendly and knowledgeable. Other than having to wait a while for an appointment time, which seems to be the new normal, great service!read more
Sheila B.
2022-09-17 10:11:36
great service! Jesse is the best technician. we never use anyone else for our Sub Zero service
kimberly g.
2022-09-01 17:10:31
My technition, Aaron was courteous and meticulous with my appliance!Problem quickly rectified!Thank you!
Karen B.
2022-08-31 10:55:58
The best! Luis is so professional & knowledgeable. He is quick in servicing the problem and more importantly, he fixed the problem.read more
Michael K.
2022-08-30 15:29:25
Simply speaking - the best! Anthony was the repair technician. He clearly knew exactly what the problem was as soon as he laid eyes on the refrigerator. He...read more
Mike R.
2022-08-29 16:00:50
I was really happy with the service I received from Box Appliance! Here is the response I sent directly to them-5+!!!! Anthony got here early. He was...read more
Mel A.
2022-07-30 09:21:43
I have an eight-year-old wolf double oven gas range. I was told by my home warranty company that because they thought the burner can't be replaced I needed...read more
Mj R.
2022-07-27 15:08:41
Excellent professionalism as usual from BOX APPLIANCES. Arrived on time within a 3 hour window. Efficient and thorough servicing of our sub zero...read more
Ali S.
2022-07-26 09:22:05
Excellent communication to schedule service, professional and knowledgeable technicians. Showed up on time and finished the job in a timely manner.Will...read more
Frank F.
2022-07-15 10:21:47
Great experience with Oscar the technician, honest nice man. Unfortunately, he recommended replacing our SubZero, which are super hard to find right now so...read more
Joel S.
2022-07-08 12:03:25
We inherited a very old sub zero refrigerator when we moved in several years ago. When we started having problems we used the Box Appliance sticker inside...read more
Linda D.
2022-07-06 21:26:24
Box Appliance is the absolute best and only way to go for Subzero, Wolf, Viking, etc. They are responsive, always go the extra mile and are authorized...read more
Shalini V.
2022-07-06 16:05:29
Excellent service, Brian is absolute professional and great at his job. Glad we got the issue fixed by the professional.
Melody C.
2022-06-29 22:19:30
I called Box with an urgent situation this morning. Our sub zero refrigerator was making beeping noises, door error and completely stopped working...read more
Peggy O.
2022-06-27 18:13:41
My technician Santiago was professional and answered all my questions about the installation and repair. I appreciated his patience.read more
C S.
2022-06-23 11:42:52
They were right on time. Very informative of everything they were doing. Quick and clean. Great services. Thank you !!Chrisread more
Chris R.
2022-06-21 13:27:33
Professional, great service and reliable! I have been using Box Appliance for almost 15 years and have never had an issue.read more
Karen B.
2022-06-11 13:40:27
Aaron had excellent customer service on our refrigerator. Really appreciated his professional system and the way he explained everything so thoroughly and...read more
Donna B.
2022-06-04 11:11:19
I have always used Box Appliance to service my Sub-zero! This time I had a cooling problem with the freezer and was worried my frozen food would melt!...read more
Nita T.
2022-05-06 11:39:14
Victor Donez is a first class, professional, courteous, careful and competent technician who knows wolf appliances. I have been using them for 10 years and...read more
Linette P.
2022-04-28 12:41:15
We have used Box Appliance many times over the years for our SubZero. We recently purchased a Cove Dishwasher and it quit working after about 18 months. Box...read more
Angie W.
2022-04-25 13:40:24
Their service from the first call to the tech coming out was wonderful.We knew where Jessie was and what he looked like from the first time that was given...read more
Yvette M.
2022-04-15 18:22:57
Ernie and team were amazing! Went above and beyond to take care of my freezer. Cleaned up and left it working. Super easy!! Thank you so much.read more
Al G.
2022-04-15 16:01:54
John, our technician was very through and respectful of our house. I highly recommend Box Appliance.
Debra T.
2022-04-11 17:31:08
What an amazing job Angel did on our freezer!! He was also very friendly and answered all my question!!!Thank You If I ever need help I will call agai!!read more
Bob H.
2022-04-05 10:23:26
I love SantiagoHe is what all technicians should be like.On time, clean worker, friendly, knows what he is doing. He then explains what went wrong and...read more
Kim H.
2022-03-31 15:14:44
Box Appliances was great to work with! Phil was my technician and he was in and out, repaired my Wolf microwave and Subzero refrigerator in no time....read more
Diana D.
2022-02-08 11:57:55
Could not be happier with the service that Box Appliance provided today, I had a nightmare dishwasher issue! These guys are honest, sharp, and very...read more
S T.
2022-01-12 22:25:09
So thankful Box Appliance came out to look at my oven. After 3 years it's FINALLY fixed! I'm been having issues with my WOLF range for years and nobody has...read more
Jeannine S.
2022-01-07 09:47:51
Box Appliance was able to schedule my service with 3 days of my call. The technician who came at the appointed time was very professional and explained...read more
Inez F.
2022-01-07 09:28:28
Technician (Brian) arrived on time and was extremely knowledgeable. He explained how the oven worked and important facts I should know. I would highly...read more
Sheldon K.
2022-01-06 15:43:21
Luis with Box Appliance arrived earlier than the scheduled appointment . The notifications confirming the appointment date and time as well as confirmations...read more
Carolyn H.
2022-01-04 09:03:41
I wish all my appliances were sub zero wolf so I could have Box appliance take care of everything.They always are understanding of my work schedule and...read more
Dawei Z.
2021-12-28 20:35:56
I have a wolf ventilation hood that needed to change blower after only 3+ years. I communicated that with the customer care rep from Box appliance and they...read more
Sacha A.
2021-12-27 14:32:30
Box Appliance is awesome ... super responsive, great communication, friendly and professional. Highly recommend.
Neville B.
2021-12-17 08:52:18
The Technician who replaced the ice maker was first class in every respect. Brilliant service would recommend to anyone.
Justin L.
2021-12-15 11:10:45
Great service from Box Appliance today. They texted when the service technician was expected to arrive and when he arrived. Oscar was our technician- he...read more
Ron Z.
2021-12-14 15:58:05
What a breath of fresh air schedule was as described updates leading up to the day of my service and on the day of service several updates to let me know...read more
Malinee ..
2021-12-09 10:58:16
Ernie is the best! On time, Knowledgeable and good at his job. I was hoping not to have him come back so soon with the same issue within 8 months but it's...read more
Lisa A.
2021-12-08 15:32:47
I was looking for a good appliance service for my Subzero refrigerator. After some research I found Box Appliance while surfing the internet. Their reviews...read more
Rosalyn K.
2021-11-29 14:55:54
Luis the service tech is terrific. He represents your company well. He is considerate by wearing a mask and also booties, which we very much appreciate . He...read more
William D.
2021-11-29 13:04:13
The repairman from Box Appliance, Jon, who handled the replacement of a part for our dishwasher, was friendly and personable, and he definitely seemed to...read more
Rick B.
2021-11-19 16:36:09
It has been a pleasure working with the Box company... considering all company's to work with Box is the best.On time and will not leave until the job is...read more
Don D.
2021-11-19 11:53:36
Very knowledgeable technicians.Most recently fixed problem with freezer door not shutting correctly and frost building up. I have a 27 year old Subzero!read more
Jeff W.
2021-11-16 12:31:21
Jenny kept me informed with my appointment and my tech (Jon) was very professional and definitely knew what he was doing when making repairs to my Wolf...read more
Michael T.
2021-11-12 10:57:39
Been using their services for my Sub-Zero and Wolf appliances for years. Excellent service, very thorough, and always professional. Luis, specifically, has...read more
Neil M.
2021-11-08 10:14:51
After a dreadful experience with a GE Monogram refrigerator that turned out to be a frankenstein of parts from different appliance manufacturers, we decided...read more
Susan B.
2021-11-05 07:27:25
The technician was wonderful! He was on time, professional, and understood the problem. I only wish whoever took the service call had understood the...read more
Kelly W.
2021-11-03 13:15:17
Ernie was very efficient and professional. He was very pleasant and knew exactly what he was doing! He wasted no time in fixing my Sub Zero. I would...read more
Noelle K.
2021-10-28 15:31:55
They were on time in fact early. installed the stove top quickly and efficiently.
Joanne T.
2021-10-27 13:06:22
Ben is always so knowledgeable with our subzero and wolf products and I will ONLY use their services. Always goes above and beyond!read more
Wolf S.
2021-10-26 15:23:16
It's never fun to have a major appliance like a fridge breaking down but the great team at Box Appliance makes sure you are taken care of as fast as...read more
Linda M.
2021-10-22 14:34:44
Great customer service. The service technician was very friendly, thorough & professional.
David F.
2021-10-21 20:49:58
These guys are the real deal. Because their techs are so knowledgeable about their products, they get things done in much less time than anyone else, but...read more
Gail Y.
2021-10-21 19:18:37
I was leaving on a trip Friday morning and on Wednesday afternoon my Subzero refrigerator went dead. I was in a complete panic. I called Box Appliance, whom...read more
Tena C.
2021-10-20 09:23:09
We were having an issue with our Wolf range. I called Wolf and they connected me with Box Appliance. I called them, and they were so helpful! The...read more
Beth T.
2021-10-19 11:57:00
Jesse was very personable & followed all the COVID protocols. We felt quite confident in his abilities.
Raymond W.
2021-10-18 18:54:22
Raymond W. Newport Beach. 10/18/21I give Box Appliance "high five" for its service. Phil Arias (technician) came in this morning replacing the...read more
James N.
2021-09-29 17:02:42
I called for help with a stuck ice box on our SubZero freezer. Spoke with AJ who e-mailed me some troubleshooting specs that worked. No need for a service...read more
Sharon M.
2021-09-22 19:33:01
Finding appliance was easy, sales - Kerry - was friendly & efficient. Prices were great, delivery was fast, 3 days when i wanted it delivered. Delivery men...read more
Susanne D.
2021-09-20 08:54:59
We had the opportunity to meet Ernie Hilton after struggling with the filter for our ice maker on our 4 year old Sub Zero Fridge he was a pleasure to meet...read more
Mark D.
2021-07-01 16:28:48
Everyone that I spoke to was very professional, a truly AWESOME company! After being ripped off by an independent appliance repair company, the fridge...read more
Steve W.
2021-05-14 09:09:57
We've been using these folks for over a decade and Ernie has always been our go to guy. There isn't much about appliances this guy doesn't know. And if he...read more
Gern B.
2021-04-24 07:57:51
I am super happy with Box Appliance. Friendly office staff, setting up the appointment and then the notification the day before on the service windows....read more
A F.
2021-02-18 16:16:39
BEWARE!! THERE IS A COMPANY NAMED LR APPLIANCE REPAIR THAT IS PRETENDING TO BE BOX APPLIANCE THEY WILL SCAM YOUI called Box Appliance to service my Sub...read more
Larki C.
2021-02-14 16:57:48
Ben, the service tech and the staff that made the appointment and followed up were all very professional, courteous and thorough. I would buy another...read more
Keith G.
2021-01-15 16:41:36
Box Appliance came out today to fix my Wolf microwave and were very professional. The technician, Jesse, arrived on time, was efficient and fixed the...read more
T R.
2021-01-04 20:15:56
We have used Box Appliance multiple times. They are great to deal with. Their employees are well trained and honest. I highly recommend them Be warned...read more
Robin M.
2020-12-10 14:58:42
I had to call Box Appaliance a few times recently to have my 6 year old Wolf Range and Sub zero fridge serviced. Phil was my service tech on both calls and...read more
Hildy F.
2020-10-07 13:31:31
Thank you Box Appliance and Rommel who continue to provide AMAZING service during a challenging time! If you need any appliance fixed please use BOX...they...read more
Laura D.
2020-09-21 10:32:13
Our 10 year old Sub Zero refrigerator's ice maker went on the fritz. We called Box Appliance and they sent out Ruben, who is an excellent technician. He...read more
Chrisi H.
2020-09-16 14:49:37
We had them out to service multiple appliances, ZubZero, Wolf oven and BBQ. Our Customer Service Representative, Andrew (A.J.) Reis was outstanding along...read more
Tondra M.
2020-08-24 12:37:16
This company is amazing! The customer service and care for my home and appliances is top-notch! I highly recommend them!! Thanks, Victor!read more
Alex Y.
2020-07-22 15:28:55
Outstanding company. Have used them on my various Sub-Zero refrigerators with great success. Always professional, always knowledgeable technicians. Today...read more
Victor G.
2020-06-30 08:48:30
Anytime I need my SubZero or Wolf appliances serviced I know I can always count on Box Appliance. The service tech for the Clairemont Mesa West area is...read more
K A.
2020-06-18 11:44:46
Great service. Another repair company told me I needed a new pump for my dishwasher. Box however came by, cleaned the filter and got it working without...read more
Tom L.
2020-06-15 22:03:55
We had a problem with our Sub Zero fridge and required service quickly. I placed a call into Box Appliance service and they scheduled a repair time same...read more
Art M.
2020-06-02 12:03:43
I service my Sub Zero refrigerators yearly over the past 10 years and they are great. They never over charge and they are extremely efficient.Highly...read more
Bob M.
2020-06-01 14:51:17
We have used Box Appliance twice in the last few years to service our Sub Zero refrigerator and wine cooler. They showed up on time, were very professional...read more
Michael S.
2019-09-25 09:24:48
Phil Arias came out and fixed our Sub Zero freezer first, very nice and friendly. He did not have the part, so had to come back two days later to replace...read more
Karen B.
2019-09-07 12:40:08
I called SubZero this week for we were experiencing an issue we've had before with a clogged tube beneath the refrigerator drawer. They went through the...read more
Julie B.
2019-06-21 15:09:25
I cannot say enough kind words about this company. A helpful and knowledgeable person answers the phone first of all. From that moment on it is nothing but...read more
Ken W.
2019-04-18 12:55:40
We remodeled our kitchen a year and a half ago, and replaced all the appliances with high end products. We had some issues with our Wolf Range and recently...read more
Kenneth K.
2019-03-21 09:47:43
Had an excellent experience with Box Appliance Service. Our Wolf microwave stopped working. This is actually the second time this happened. The first...read more
Julie S.
2019-03-15 12:03:11
These are the only people to call. Beware of the scammers that "say" they are factory certified.. These are the only ones that truly are! We got scammed by...read more
G C.
2019-03-04 12:42:02
FANTASTIC SERVICEWe woke one Thursday morning to find our 25 year-old Sub Zero refrigerator was not working. At 9AM I called Box Appliance for service...read more
Caroline S.
2019-02-07 14:32:43
Phil is a great tech and did an awesome job repairing my sub zero. I give Phil 5 stars! The $450 per hour labor is over the top in my opinion. I paid 900...read more
Ron D.
2019-01-28 09:27:20
I have always received great service for my SubZero fridge/freezer from Box Appliance. But my repair visit last week was outstanding. Victor Donez went...read more
Derek L.
2019-01-18 08:00:00
I want to take a moment to say that Victor of box appliance came to my house to repair my 650 refrigerator very professional and very knowledgeable and I...read more
Clare C.
2018-12-14 18:16:52
My Sub-Zero freezer's refrigerant leaked out while I was having my kitchen remodeled. Imagine my dismay when we installed it the day before Thanksgiving and...read more
Carol H.
2018-11-05 14:30:59
So happy that Sal W. fixed my Sub-Zero ice maker line! Another company came first and did not know what they were doing - looking in wrong area! Sal fixed...read more
Kat H.
2018-10-30 16:35:59
After 3 months of being without my Sub Zero Freezer due to a home warranty issue, I wanted to give a great big Thank you to Sal of Box Appliance. My freezer...read more
Erin R.
2018-10-28 12:13:45
I wanted to take a moment and thank Jennifer and Sal at Box appliance for great customer service. There was a mix up in our appointment and we had to be...read more
Jason P.
2018-09-11 17:02:16
These guys are top knotch. We moved into a home recently and the Sub-Zero freezer had frozen over.....after trying to work with the crappy home warrantee...read more
Chris H.
2018-07-19 08:37:20
Wow! I am so happy I found this appliance repair shop. I had a technician name Andy come to my house to fix my refrigerator . He was prompt and...read more
G M.
2018-06-08 12:43:34
Purchase a home about 3 years ago and it came with a SubZero fridge. I have been noticing some kind of leak and looked on yelp. between Box and another...read more
Randy W.
2017-07-17 15:52:44
I was initially skeptical when I heard how much the repair was going to cost.Just wanted to say how pleased my wife and I are with the work that your...read more