Box Appliance is a premier appliance repair partner of Sub-Zero, Wolf, and Cove, providing expert repair and maintenance,
both warranty and out-of-warranty, for all Sub-Zero, Wolf, Cove, and ASKO appliances in the Monterey Bay area, from Big Sur as far north as San Jose.
As a long-time Factory Certified Service, Box Appliance knows how to deliver the exceptional service experiences Sub-Zero, Wolf, and Cove demand of their partners, and which their customers deserve. Though other repair companies in the Monterey Bay area may claim to be certified by Sub-Zero, a quick search of your zip code in Sub-Zero, Wolf, and Cove’s Service Locator will reveal that only Box Appliance is trusted to provide the quality service these luxury appliances deserve.
To learn more about what it takes to become Factory Certified, and the service experience you can expect from a company that carries that designation, choose your need below:
San Juan Bautista
Monterey Bay Contact:Phone: 888-782-9653
Serving Monterey County up north to the San Francisco Bay Area
Technicians were friendly, prompt and fixed our problem (so far!). Each technician had on shoe covers and their masks. Would recommend... read more Alex K.
Great communication. I didn't wake up early enough to let the technician in, but my roommate did. He finished and we figured out next steps over the phone.... read more Sarah H.
Wine fridge broke! I emailed Box over a weekend and got a call early on the next business day. Set up an appointment within the week. Box was very... read more Camp F.
On time, polite and professional Cristina F.
Elmer the technician from Box appliance is the best! Very friendly, polite and experienced! Extremely helpful and very clean! The customer service is very... read more Jennifer B.
Very knowledgeable, polite and genuinely seem to like their job. Appreciate that we know exactly when they are showing up and they took extra care not to... read more K K.
Communication with Box was excellent. I got a reminder text the day before my appointment, and progress of my technician along his route on the service... read more Matt D.
Always easy appointment set up. Always on time. And always very fast and friendly service !! Andre L.
Great service, communication and follow up. They have now worked on our refrigerator and stove. A class act. Stephen is fantastic! read more Sharon S.
I call Box Appliance whenever my SubZero fridge needs servicing. Both the office staff and the repair people are efficient and friendly to work with. read more Stephanie L.
Box appliance provided amazing service. I filled out the online service application and within five minutes they called to schedule an appointment. I had an... read more John L.
imagine how I felt at the start of the pandemic when my sub zero refrigerator kicked the bucket And i was suddenly looking at an unplanned expense of at... read more T P.
The freezer side of our decade old Sub-Zero stopped working so we reached out to Box Appliance. They're the only certified Sub-Zero service provider in our... read more G W.
Box's Portola Valley repair guy has been by before and is always incredibly talented in diagnosing and fixing problems, especially on more complicated... read more Jean G.
We have received excellent service from Box Appliance. Gomer serviced our SubZero yesterday. He was knowledgeable, efficient and personable. Highly... read more Juli H.
Vic from Box Appliance was technically knowledgeable, personable and efficient. First I have to say how easy going, relaxed, and at ease he made us feel.... read more Ed C.
Steve Arriola from Box was thorough and careful. He replaced my fan and repaired the ice maker on my Subzero. Very professional and courteous. Made sure... read more J W.
William Glover was our technician and I have never experienced a better repair service. He immediately got to work and quickly diagnosed the problem. The... read more Alison M.
Walter Cisneros has represented Box Appliance on the last few visits to my house. As well as being very polite he is extremely knowledgeable about SubZero... read more Bob F.
My Sub-Zero frig was illin' and these guys made it work again. Yeh!The service indicator kept coming on. As per the owners manual I turned the whole... read more 1st A.
Gabriel Rosario just left my house after repairing my 1999 Subzero refrigerator. Gabriel is skilled, professional & a very respectful gentleman. With the... read more Basil S.
Walter Cisneros was the service technician who performed the service and he was absolutely a professional and a delight to work with. This was the fourth... read more MM A.
Kudos to Box Appliance for being so responsive and helpful! My Sub-Zero fridge was completely out of whack, and in the middle of this crazy Covid time I was... read more Robert H.
We recently began to have problems with our Wolf range. We'd had someone work on it once before and it was a terrible experience so we've been delaying... read more Mary C.
I had a Erice call today for my Sub Zero and I have to say that the techWalter Cisneros was GREAT! Showed up on time and very efficiently did the Repair... read more John P.
These know how to do service! I had such a good experience getting my Wolf range serviced by these guys. From setting up the appointment to having... read more Charlene H.
I want to say thank you to technician Walter Cisneros.He was a pleasure to work with. Walter was very respectful of me and my property. He arrived on... read more Kathleen W.
Our refrigerator had been running fine for 15 years, so we weren't sure who to contact when it stopped working last week. Box Appliance made our fridge... read more Stephen Y.
Box Appliance is one of the best appliance servicing companies that I've ever worked with. If you have a problem with your Sub-Zero or Wolf appliance, Box... read more Douglas J.
Box appliance is such a good company. Marvin came to my residence and was very professional. Highly recommend that you allow him to work on your appliances. read more Susan R.
Rommel went above and beyond to level and install my new fridge to perfection. He even showed me the handy iphone app that will adjust the cooling for high... read more Toni S.
I used this company 3 times and each time they do NOT disappoint. The technicians are professional, courteous and know their stuff. They provide helpful... read more Ken P.
Excellent service, excellent follow up. After an initial attempt by another service company to fix my leaking subzero freezer, I called in box appliance.... read more Bruce D.
We had a great experience with Box and our SubZero. It was really easy to schedule and they worked hard to be flexible to our schedule but still get someone... read more Jim T.
A great experience; from the telephone interaction, to accurate time "double confirmed" time window, to courteous and competent service person. Not cheap,... read more Monica R.
So I called early in the day and got a very friendly person who made the service appt. The tech came as scheduled, on time, professional, had some parts on... read more B G.
This was the second time that my Subzero wine cooler needed service. Like the first time, the service was excellent. From the ease and professionalism of... read more Gael S.
Walter Cisneros, a Technician with Box is a lifesaver. Smart, efficient , pleasant and able to diagnose and repair all problems big and small. read more Felicia S.
We had a wonderful technician Walter come out and diagnosed and old Sub Zero that we had bought on EBay He held our hands and came up with a thorough report... read more Will S.
Just finished a service call with Box Appliance for a Subzero refrigerator. Everything went as expected, service was easy to arrange, technician arrived on... read more Ron S.
We have been using BOX since 2011 for any issues with our Sub Zero. Always on time, neat, and quick in their understanding of the problem and the... read more eric w.
**Value*****Quality and Service***OverallI have no problem with paying top notch for authorized service but when I originally placed the service call I... read more Jane V.
Wow, these guys are fantastic! Talk about customer service oriented and highly trained and knowledgeable regarding the products they provide service and... read more Wendy H.
My 20+ sub-zero is so cool. Thank you, Rodrigo and everyone in the office! Christine B.
I highly recommend Box Appliance. I called Box Appliance for a repair of my ice maker on my Sub-Zero freezer and to perform a condenser cleaning. The... read more Ofer D.
We had a failure in our 13 years old subzero, it stopped cooling - we called Box. They sent Kelly the technician and he did a great job: He diagnosed the... read more