Sub-Zero Repair - Monterey Bay’s Only Factory Certified Service
Box Appliance is a Premier Partner of Sub-Zero, providing Factory Certified Service in Monterey Bay, California. We provide expert Sub-Zero repair and maintenance, both warranty and out-of-warranty, for all Sub-Zero appliances throughout the Monterey Bay area, from Big Sur as far north as San Jose.
Areas Serviced
Box Appliance provides Sub-Zero appliance repairs within the following cities in Monterey Bay, California:
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Click to see list of cities serviced
Aptos
Aromas
Ben Lomond
Boulder Creek
Brookdale
Capitola
Carmel
Carmel Valley
Castroville
Chualar
Davenport
Felton
FreedomGilroy
Gonzales
Greenfield
Hollister
King City
Los Gatos
Marina
Monterey
Morgan Hill
Moss Landing
New Almaden
Pacific Grove
PaicinesPebble Beach
Salinas
San Jose
San Juan Bautista
San Martin
Santa Cruz
Scotts Valley
Seaside
Soledad
Soquel
Spreckels
Watsonville
We also service Sub-Zero repairs in the following cities throughout Northern and Southern California:
San Francisco
San Jose
Santa Barbara
Ventura
Los Angeles
Orange County
Riverside County
San Bernardino
San Diego
In addition to Sub-Zero repairs, Box Appliance services Wolf repairs and Cove repairs in Monterey Bay and each of the cities listed above. Schedule your appliance repair or maintenance online today.
Monterey Bay Contact:
Phone: 888-782-9653
Email: baservice@boxappliance.com
Fax: 858.496.4577
Serving Monterey County up north to the San Francisco Bay Area
Dennis C.
2023-08-10 15:33:36
Absolutely the best customer service I've experienced. They continually communicated as my parts took a long time to arrive from Wolf. once they had them...read more
Leslie K.
2023-08-09 13:13:55
I've been a customer of Box Appliance for over 10 years, and I cannot recommend them highly enough. In the many years they've serviced my Sub Zero, their...read more
Charlene F.
2023-08-03 17:13:12
I have worked with Box Appliance since I purchased my Sub Zero Refrigerator for approximately 8 years. They service my unit every year. Most recently,...read more
Suzanne L.
2023-08-03 09:59:00
Joey Smith was right on timeHe was courteous and very knowledgeable Office kept me updated in a timely mannerI would give Box Appliances my highest...read more
2350cmart M.
2023-08-02 18:57:13
Had an appointment scheduled for our Subzero fridge between 2-5pm. Matthew (Tech) called just after 12pm and said he was running early and if it was ok to...read more
larry w.
2023-08-01 09:33:14
Wow. That was easy. Our SubZero refrigerator had a problem (leaking) for the first time. I called Box Appliance and they had technician scheduled in a...read more
Joe S.
2023-07-18 16:19:09
The service person was very thorough and very knowledgeable about my particular refrigeratorThe work performed was done quickly quietly, and without any...read more
Lilly G.
2023-06-09 14:07:16
I wanted to share my experience with Box Appliance service staffmember, Rodrigo, who was excellent!My husband and I have had a Box Appliance membership...read more
Tamara R.
2023-05-31 18:26:52
They have always responded quickly and my usual technician, Gabe, is wonderful. Whenever I have had an usual problem, they do their best to solve it....read more
Spencer S.
2023-05-26 12:33:04
this has been my best experience even on fixing an appliance. Rommel is so great to not only fix my appliance but also helped on other things like...read more
Les L.
2023-05-09 10:59:09
I never experienced a service team that was so detailed with the arrival of the technician. It made it so easy to plan my day. The technician was...read more
Jackie D.
2023-05-05 16:15:15
I've had Box Appliance do my maintenance on my Sub Zero and Wolf appliances and their technician, Rodrigo, has always done a very good job. Very pleasant...read more
Uma S.
2023-04-17 15:45:35
Wolf Appliances assigned Box Appliances for my pesky wall oven issue. The oven is under-one-year-old.Technicians, William and Nate arrived on time and...read more
Zach W.
2023-04-14 12:15:48
I like their notification system which lets you know when tech is coming. Matthew was friendly, knowledgeable and a skilled diagnostician.read more
Bari A.
2023-04-14 12:13:22
Box Appliances truly has some outstanding technicians who are also great at customer service and customer success. one of these is Gabe, who has been...read more
Judi A.
2023-04-08 17:07:32
Excellent service. Came the same week. Fixed my freezer. Went above and beyond in explaining the problem
Kireeti D.
2023-04-06 13:02:55
Rommel was great. He adjusted the refrigerator doors that were not correctly installed by the contractor. He spent additional time giving us tips for the...read more
Jane C.
2023-04-06 12:26:12
Box Appliance has raised the bar for appliance maintenance and repair. Their technician, Bobby, is the most knowledgeable, polite, efficient, intelligent...read more
Linda C.
2023-04-04 20:32:14
I used another appliance repair company that claimed to fix Wolf ranges, but the problem wasn't fully resolved. Box Appliance is a Wolf-certified company...read more
Sherman U.
2023-04-03 13:52:26
Jesus L. made an early arrival to do the maintenace regarding the switches, motors, door gaskets, lights,ice maker, drain and Temps, all OK.Cleaned the...read more
Yen T.
2023-02-27 13:38:52
Vic P. was my technician for my sub zero and wolf appliance fixes. He came timely and helped me out so much. He was able to teach me a few maintenance tips...read more
Jeffrey B.
2023-02-09 13:12:00
I have used Box Appliance for several years now. I always get the same serviceman and he is great. Shows up on time, does great work snd is pleasant to talk to.read more
John T.
2023-01-31 15:58:29
I sent I a request for service on Sunday using their website. First thing Monday morning they called me to get me on their schedule for Tuesday afternoon....read more
Michael S.
2023-01-25 16:36:59
I called Box Appliance at the recommendation of Wolf/Sub ZeroThey were quick to make an appointment for me and kept me in the loop of when the technician...read more
Roger B.
2023-01-10 13:01:50
Box appliance communication for service is the best, great follow up regarding appointment and "real time" to the minute actual arrival.The service tech...read more
Dave K.
2023-01-03 13:19:19
Had problems with our built-in microwave. I had been considering buying a new one, but it was $$$ so I called Box Appliance. I got an appointment very...read more
Daniel S.
2022-11-16 15:09:27
The tech arrived and immediately got to work. Diagnosed the problems with my Wolf stove and efficiently fixed them. He worked very quickly and told me...read more
PoMing W.
2022-11-02 16:25:13
Our Subzero frig doors came unaligned and we just got it installed. Technician, Vic, came out to the house to align a the frig doors. I appreciate his...read more
Robby K.
2022-10-28 12:43:39
Communication about when the tech would arrive was great. Tech arrived on the early side of the window. She dug in and diagnosed a problem with the Wolf...read more
Joseph M.
2022-10-05 13:16:21
Excellent Service: I called on Tuesday late PM, they came Wednesday AMGabe was Fast efficientReally nice Knowledgeable Replaced a thermostat and...read more
Philip S.
2022-09-03 16:30:16
Office staff handled my issue with care & courtesy.Scheduling was easy & quick.Professional service crew knew the product that was in issue. Left work...read more
Rob H.
2022-08-16 14:55:36
Vic came out and solved our issues quickly. Our older Sub-Zero refrigerator (circa 2003) was leaking water and building up ice on the back panel. a...read more
Robert K.
2022-07-28 10:15:37
On time, fast and efficient warranty service. William was fantastic!Would use them again for sure
Gus E.
2022-07-26 14:35:13
Our technician Rommel is excellent, he is very polite, very professional, and most of all he is very knowledgeable. We are very pleased with his work.read more
David B.
2022-07-26 07:51:50
I had an issue with my 15 yr old Wolfe Stove as I had an igniter issue on one of the burners... I contacted Box Appliance and spoke to a Live Person (...read more
Helen Y.
2022-07-20 14:22:44
Kelly came to fix the creaking noise in our old Subzero refrigerator. He diagnosed the problem and in no time fixed it. No more creaks. He is experienced...read more
Rafael R.
2022-07-18 16:54:58
The service was great! Steven Arriola was very knowledgeable and helpful; he completed the repairs quickly. And he also explained the situation and...read more
Leo D.
2022-07-13 11:30:03
Great, professional service. Technician knowledgeable and polite. We are very satisfied with the service and with communication by the office...read more
Krishna S.
2022-06-16 12:44:21
Vic arrived on time, did perfect service, explained everything clearly and has a good sense of humor.
Judy G.
2022-06-08 15:28:27
We've worked with Rommel, the technician in our area, on three separate occasions now and each time he's been knowledgeable, friendly, and efficient....read more
Monique S.
2022-06-05 10:20:12
Amazing communication with customer. Very professional. Thank you for making this repair easy.
Roger P.
2022-06-03 09:32:30
John from Box Appliance was great. He explained how our subzero works and showed me that there were instructions hidden in the side of the door that I...read more
Chanel C.
2022-06-03 09:19:15
Easy appointment booking process. Text me a day before the service to confirm the appointment. and couple messages prior the appointment. Service...read more
Mary H.
2022-06-01 21:28:53
Excellent service, as always. My clothes dryer was broken, and I needed help desperately.They were able to move up my appointment, which was much...read more
Chihwei C.
2022-05-26 11:11:02
Thank you for the great service, really appreciate the great job in fixing the problem, and all the information and advices to operate and maintain the...read more
James B.
2022-05-20 16:20:43
We had the nicest and most efficient service today where the technician attended to all our repair issues. He arrived in a very timely manner and we had...read more
Alice L.
2022-05-13 09:46:37
Very friendly and responsive to an issue with our new Wolf range. Very communicative and gave updates on who the technician would be when the technician...read more
Charo S.
2022-05-12 09:59:48
The service person, who arrived, Rommel was extremely knowledgeable and professional! Solved the refrigerator problem in a timely way, along with...read more
Karen L.
2022-05-09 11:59:30
This company is run like a client's dream come true. Everyone from answering the initial phone call to when the technicians left is cheerful, competent,...read more
Elizabeth G.
2022-05-05 16:20:39
This company knows their business.I recommendthem highly from my first phone contact to the serviceman they were great.I'd hire them again and...read more
Denise R.
2022-05-04 09:54:26
I highly recommend Box appliance! They are very professional, very knowledgeable and a great value for the cost. I have had them out twice and each time I...read more
Joseph M.
2022-04-25 21:52:50
Absolutely exceptional... Rommel is amazing and is the reason we decided to buy our COVE dishwasher this year. His attention to detail and friendly and...read more
Marilynn G.
2022-04-23 10:27:39
Box Technicians William and Rommel just revived my 24 YO beautiful, paneled Sub Zero refrigerator. They were explanative, neat, and efficient. They also...read more
Derrick L.
2022-04-18 20:51:54
Rommel from Box Appliance is a top-notch professional. He was on-time, courteous, wore shoe coverings inside, and patiently explained the situation with our...read more
Eliza H.
2022-04-18 17:00:00
Timely communication and excellent service by the Box Appliance staff and our technician John. I easily see why Sub Zero uses this company for Bay Area...read more
Theresa B.
2022-04-18 13:36:29
This is our second refrig tune-up by Box Appliance. They are helpful with scheduling and arrival updates. Our technician, Walter, was quiet,...read more
Bev H.
2022-04-14 16:33:48
There was great communication from my initial contact and scheduling, updates about arrival time, and throughout the service call. Walter and Sean used...read more
Kapalua B.
2022-03-21 12:46:04
Great response. Competent and pleasant technician. Job done quickly and well.We were very pleased with the company's performance.read more
Leon B.
2022-03-15 20:46:47
This was the second time I had used Box Appliance's service. Last week, my subzero refrigerator had a leak. I called Box to schedule an appointment. I...read more
Scott K.
2022-03-10 09:25:59
They are very professional and timely and follow up very well. It's nice to know I can get great service in this industry especially during these times. I...read more
Steve G.
2022-02-22 20:53:38
This company is very professional. From the initial phone call with the person scheduling the appointment for service to the technicians that come to...read more
Shkale V.
2022-02-17 11:49:17
Very pleased with John's knowledgeable, friendly and quick service for my Subzero fridge. He also showed me how to maintain the fridge for the future and...read more
Jack B.
2022-02-07 10:23:49
We performed a kitchen renovation last year. Everything was great except for a minor dent in the door of our Sub Zero fridge. Getting this replaced was a...read more
Janinne F.
2022-01-26 21:07:08
Only people to use for your SubZero appliances. A previous technician messed up our fridge and Jeffery at Box Appliances saved us trashing our fridge. I...read more
Sharon D.
2022-01-17 19:34:10
My 12-year old Wolf Range needed two repairs and I had no call backs from the local service centers with whom I left messages. Legacy Appliances in...read more
Scott R.
2022-01-03 14:35:58
Box Appliance is a pleasure to work with. They are completely professional, always on time and they make it easy to schedule an appointment. Francisco has...read more
Alex I.
2021-12-22 10:34:43
Our Sub-Zero fridge needed attention after 6 years of dependable service. Water was collecting in the main cabinet. The Box technician immediately...read more
John B.
2021-12-21 20:38:39
Rodrigo was wonderful; he was congenial, knew our equipment well, and was quick and efficient in diagnosing problems and fixing them! I wish our contractor...read more
Joseph W.
2021-12-15 15:31:50
BOX was fantastic ... fron the scheduling, timeliness and service onsight. Service technician Rodrigo went beyond all expectations. Very satisfied.read more
William F.
2021-12-15 11:56:59
Their repairman really knew what he was doing. Very efficient and knowledgeable. Parts needed to be ordered and he'll back next week to complete the repair...read more
Patti H.
2021-12-10 15:07:24
Box appliance is experienced in fixing both Wolf and sub zero appliances. They are knowledgeable and ableto diagnose and fix the problem quickly. They are...read more
Michael M.
2021-12-08 16:06:52
Knowledgeable, efficient, and respectful. We could not have asked for anything more for our refrigerator service. Very impressive.read more
Tyler S.
2021-12-07 14:43:03
Our tech was extremely helpful and knowledgeable, went above and beyond to assist us with additional questions regarding our appliance that were never...read more
Cynthia C.
2021-12-03 15:21:42
Technicians were friendly, prompt and fixed our problem (so far!). Each technician had on shoe covers and their masks. Would recommend...read more
Alex K.
2021-12-03 15:12:21
Great communication. I didn't wake up early enough to let the technician in, but my roommate did. He finished and we figured out next steps over the phone....read more
Sarah H.
2021-12-02 10:04:26
Wine fridge broke! I emailed Box over a weekend and got a call early on the next business day. Set up an appointment within the week. Box was very...read more
Cristina F.
2021-11-29 15:43:41
Elmer the technician from Box appliance is the best! Very friendly, polite and experienced! Extremely helpful and very clean! The customer service is very...read more
Jennifer B.
2021-11-29 09:51:23
Very knowledgeable, polite and genuinely seem to like their job. Appreciate that we know exactly when they are showing up and they took extra care not to...read more
K K.
2021-11-24 15:02:07
Communication with Box was excellent. I got a reminder text the day before my appointment, and progress of my technician along his route on the service...read more
Matt D.
2021-11-22 10:58:45
Always easy appointment set up. Always on time. And always very fast and friendly service !!
Andre L.
2021-11-16 14:23:46
Great service, communication and follow up. They have now worked on our refrigerator and stove. A class act. Stephen is fantastic!read more
Sharon S.
2021-11-09 11:59:45
I call Box Appliance whenever my SubZero fridge needs servicing. Both the office staff and the repair people are efficient and friendly to work with.read more
Stephanie L.
2021-11-04 12:24:25
Box appliance provided amazing service. I filled out the online service application and within five minutes they called to schedule an appointment. I had an...read more
John L.
2021-10-09 22:04:47
imagine how I felt at the start of the pandemic when my sub zero refrigerator kicked the bucket And i was suddenly looking at an unplanned expense of at...read more
T P.
2021-09-11 11:03:47
The freezer side of our decade old Sub-Zero stopped working so we reached out to Box Appliance. They're the only certified Sub-Zero service provider in our...read more
G W.
2021-07-02 14:52:09
Box's Portola Valley repair guy has been by before and is always incredibly talented in diagnosing and fixing problems, especially on more complicated...read more
Jean G.
2021-06-25 06:26:55
We have received excellent service from Box Appliance. Gomer serviced our SubZero yesterday. He was knowledgeable, efficient and personable. Highly...read more
Juli H.
2021-04-14 09:37:19
Vic from Box Appliance was technically knowledgeable, personable and efficient. First I have to say how easy going, relaxed, and at ease he made us feel....read more
Ed C.
2021-03-17 11:09:50
Steve Arriola from Box was thorough and careful. He replaced my fan and repaired the ice maker on my Subzero. Very professional and courteous. Made sure...read more
J W.
2021-01-27 21:30:28
William Glover was our technician and I have never experienced a better repair service. He immediately got to work and quickly diagnosed the problem. The...read more
Alison M.
2020-07-23 19:41:33
Walter Cisneros has represented Box Appliance on the last few visits to my house. As well as being very polite he is extremely knowledgeable about SubZero...read more
Bob F.
2020-07-23 16:27:49
My Sub-Zero frig was illin' and these guys made it work again. Yeh!The service indicator kept coming on. As per the owners manual I turned the whole...read more
1st A.
2020-06-12 14:31:17
Gabriel Rosario just left my house after repairing my 1999 Subzero refrigerator. Gabriel is skilled, professional & a very respectful gentleman. With the...read more
Basil S.
2020-06-12 05:57:47
Walter Cisneros was the service technician who performed the service and he was absolutely a professional and a delight to work with. This was the fourth...read more
MM A.
2020-05-13 12:50:01
Kudos to Box Appliance for being so responsive and helpful! My Sub-Zero fridge was completely out of whack, and in the middle of this crazy Covid time I was...read more
Robert H.
2019-12-20 12:56:14
We recently began to have problems with our Wolf range. We'd had someone work on it once before and it was a terrible experience so we've been delaying...read more
Mary C.
2019-12-17 17:52:08
I had a Erice call today for my Sub Zero and I have to say that the techWalter Cisneros was GREAT! Showed up on time and very efficiently did the Repair...read more
John P.
2019-12-12 17:58:18
These know how to do service! I had such a good experience getting my Wolf range serviced by these guys. From setting up the appointment to having...read more
Charlene H.
2019-10-02 10:01:02
I want to say thank you to technician Walter Cisneros.He was a pleasure to work with. Walter was very respectful of me and my property. He arrived on...read more
Kathleen W.
2019-09-28 16:00:13
Our refrigerator had been running fine for 15 years, so we weren't sure who to contact when it stopped working last week. Box Appliance made our fridge...read more
Stephen Y.
2019-07-02 16:52:22
Box Appliance is one of the best appliance servicing companies that I've ever worked with. If you have a problem with your Sub-Zero or Wolf appliance, Box...read more
Douglas J.
2019-06-28 08:22:57
Box appliance is such a good company. Marvin came to my residence and was very professional. Highly recommend that you allow him to work on your appliances.read more
Susan R.
2019-05-16 12:57:24
Rommel went above and beyond to level and install my new fridge to perfection. He even showed me the handy iphone app that will adjust the cooling for high...read more
Toni S.
2019-03-21 15:49:33
I used this company 3 times and each time they do NOT disappoint. The technicians are professional, courteous and know their stuff. They provide helpful...read more
Ken P.
2019-03-06 14:26:09
Excellent service, excellent follow up. After an initial attempt by another service company to fix my leaking subzero freezer, I called in box appliance....read more
Bruce D.
2019-03-02 09:31:41
We had a great experience with Box and our SubZero. It was really easy to schedule and they worked hard to be flexible to our schedule but still get someone...read more
Jim T.
2019-02-28 12:12:00
A great experience; from the telephone interaction, to accurate time "double confirmed" time window, to courteous and competent service person. Not cheap,...read more
Monica R.
2019-02-10 09:54:06
So I called early in the day and got a very friendly person who made the service appt. The tech came as scheduled, on time, professional, had some parts on...read more
B G.
2019-02-08 18:45:53
This was the second time that my Subzero wine cooler needed service. Like the first time, the service was excellent. From the ease and professionalism of...read more
Gael S.
2018-12-03 12:13:27
Walter Cisneros, a Technician with Box is a lifesaver. Smart, efficient , pleasant and able to diagnose and repair all problems big and small.read more
Felicia S.
2018-11-16 21:15:03
We had a wonderful technician Walter come out and diagnosed and old Sub Zero that we had bought on EBay He held our hands and came up with a thorough report...read more
Will S.
2018-10-10 12:05:36
Just finished a service call with Box Appliance for a Subzero refrigerator. Everything went as expected, service was easy to arrange, technician arrived on...read more
Ron S.
2018-09-18 10:27:20
We have been using BOX since 2011 for any issues with our Sub Zero. Always on time, neat, and quick in their understanding of the problem and the...read more
eric w.
2018-08-30 12:55:05
**Value*****Quality and Service***OverallI have no problem with paying top notch for authorized service but when I originally placed the service call I...read more
Jane V.
2018-08-17 12:51:51
Wow, these guys are fantastic! Talk about customer service oriented and highly trained and knowledgeable regarding the products they provide service and...read more
Wendy H.
2018-07-30 14:57:28
My 20+ sub-zero is so cool. Thank you, Rodrigo and everyone in the office!
Christine B.
2018-07-13 12:45:40
I highly recommend Box Appliance. I called Box Appliance for a repair of my ice maker on my Sub-Zero freezer and to perform a condenser cleaning. The...read more
Ofer D.
2018-04-24 16:32:07
We had a failure in our 13 years old subzero, it stopped cooling - we called Box. They sent Kelly the technician and he did a great job: He diagnosed the...read more