Our pledge to you: We will make every effort to solve your appliance problem with the highest possible service expertise and efficiency.
Box Appliance is a family-owned and -operated appliance repair service, exclusively servicing all Sub-Zero, Wolf, and Cove appliances. Founded in 1972 by Lynn Box, but owned and operated by the Bergo family since 1974, Box Appliance has from the start been defined by:
Through our high-end specialization and commitment to “Excellence in Service,” our work came to the attention of the Sub-Zero Freezer Company. In the decades since, our relationship with Sub-Zero (then Sub-Zero and Wolf, now Sub-Zero, Wolf and Cove) has only deepened.
In January 2007, based on our longstanding relationship and consistently excellent customer service scores, Sub-Zero and Wolf honored us with an invitation to become only the second service company in the nation to sign an exclusive Premier Partner contract. We gladly accepted.
The Premier Partner label designated Box Appliance as the only Factory Certified Sub-Zero service company in San Diego, Orange County and Riverside County. Soon after that, we were invited to expand our service to the San Francisco Bay Area, including the Monterey Bay region. As part of the contract, we agreed to concentrate our training, expertise and labor towards exclusively servicing Sub-Zero, Wolf, and now Cove appliances.
Since then, we’ve continued to hire and train expert Sub-Zero and Wolf technicians (receiving additional manufacturer training when new products and technologies, such as Cove, are introduced. We’ve also built the largest inventory of Sub-Zero and Wolf Factory Certified, OEM parts on the West Coast. And we have maintained our excellent customer satisfaction ratings (you can read our customer feedback here).