You are very fortunate to have this caliber of professional as member of your technical service team. Courteous, knowledgeable, thorough and with a genuine desire to deliver exceptional customer service.
- A. Fabián G.
Santiago was amazing and is a great repairman.
- Chuck C.
Santiago was an excellent representative of Box Appliance. He was thorough in both the servicing of the two SubZero appliances and also thorough in his explanation of the issues that were found. These two units are 29 y/o….and both the Refrigerator and Freezer are still giving safe service. We know that it is just a matter of time until they will retire, until then we will persevere as will they. P.S. Santiago reminds us of “Drew” who also was an excellent Technician & representative for Box Appliance who provided thorough service for these units over the years. You have another excellent and outstanding valuable employee in Santiago! We would always request Mr. Amezcua .
- Nan B. & RoseAnne S.
John did a great job, especially trying to determine why our ice maker was not working properly. He was very professional and friendly and it was a pleasure having him in our home.
- Joni P.
We were very satisfied with the overall experience.
The service appointment was right on time and I really appreciated how Vic called 15 minutes prior to his arrival !
- Mojgan H.