TIPS & FAQs

Know Your Sub-Zero Warranty
Know Your Wolf Warranty

Why do I have to clean the refrigerator condenser? To help assure efficiency and proper operation, the condenser on your refrigerator must be cleaned regularly. The condenser relies on airflow to work properly and any obstruction can cause the unit to fail. A Sub-Zero refrigerator will use less energy than a 100-watt light bulb when running at peak performance; however, failing to clean the condenser may cause the unit to run excessively. If the condenser is not cleaned properly, mechanical components in the unit may fail prematurely. If you have pets, you may have to clean the condenser more often than the suggested three to six months.

How often should I clean my Sub-Zero refrigerator condenser? Cleaning the condenser is important for the overall operation of your Sub-Zero refrigeration unit, and we recommend vacuuming the condenser six to 12 months. A dirty condenser will affect the cooling functions, leading to warm temperatures in the refrigerator and freezer and may even cause condensation or frost buildup inside the compartments.

How should I vacuum the condenser of my Sub-Zero? Before cleaning any Sub-Zero model, shut the electricity off at the control panel. Use a soft-bristle brush and vacuum to remove dust and lint from the condenser. Be sure to wear gloves to avoid injury from the sharp condenser fins.

To avoid bending the condenser fins, vacuum up and down in the direction of the fins. We can help you over the phone, or you can schedule the annual condenser cleaning at a discounted rate. To schedule your annual service, click our big blue Schedule Your Service Today button in the left panel of each page, or Click Here.

Why is my Wolf grill not lighting completely? Wolf grills & BBQs require regular maintenance to prevent many factors that could cause the grill not to light immediately and completely. If you smell gas, turn it off and either refer to your user manual or contact us for service. Over time, burner ports become clogged and do not light properly, which may or lead to uneven cooking. Maintenance for outdoor BBQs are especially important because spider mites spin webs inside the tiny holes in valves and fittings, blocking the flow of gas.

The fan on my Wolf oven makes noise even after I turn it off.  Is this normal? Wolf’s electronic ovens and ranges use cooling fans to assure the components are protected from high temperatures. It is common for these fans to continue operating even after you have turned off the appliance. The fan will turn off when the temperature drops to a safe level. After self-cleaning, the fan may run for an hour or more.

My Wolf gas cooktop sparks even after it lights. Is something wrong? Most modern gas cooktops use electronic ignition to light the gas. This ignition system provides a spark until the flame appears, then automatically shuts off. If the burner cap is out of position, sparking may continue after the flame appears. If the flame is uneven around the burner, check the cap’s position.

It is always helpful for you to have your model and serial numbers available when scheduling service. This information gives us the opportunity to review your problem to try to assure the needed parts and resources are available at the time of service.

 

TIPS & FAQs

Know Your Sub-Zero Warranty
Know Your Wolf Warranty

Why do I have to clean the refrigerator condenser? To help assure efficiency and proper operation, the condenser on your refrigerator must be cleaned regularly. The condenser relies on airflow to work properly and any obstruction can cause the unit to fail. A Sub-Zero refrigerator will use less energy than a 100-watt light bulb when running at peak performance; however, failing to clean the condenser may cause the unit to run excessively. If the condenser is not cleaned properly, mechanical components in the unit may fail prematurely. If you have pets, you may have to clean the condenser more often than the suggested three to six months.

How often should I clean my Sub-Zero refrigerator condenser? Cleaning the condenser is important for the overall operation of your Sub-Zero refrigeration unit, and we recommend vacuuming the condenser six to 12 months. A dirty condenser will affect the cooling functions, leading to warm temperatures in the refrigerator and freezer and may even cause condensation or frost buildup inside the compartments.

How should I vacuum the condenser of my Sub-Zero? Before cleaning any Sub-Zero model, shut the electricity off at the control panel. Use a soft-bristle brush and vacuum to remove dust and lint from the condenser. Be sure to wear gloves to avoid injury from the sharp condenser fins.

To avoid bending the condenser fins, vacuum up and down in the direction of the fins. We can help you over the phone, or you can schedule the annual condenser cleaning at a discounted rate. To schedule your annual service, click our big blue Schedule Your Service Today button in the left panel of each page, or Click Here.

Why is my Wolf grill not lighting completely? Wolf grills & BBQs require regular maintenance to prevent many factors that could cause the grill not to light immediately and completely. If you smell gas, turn it off and either refer to your user manual or contact us for service. Over time, burner ports become clogged and do not light properly, which may or lead to uneven cooking. Maintenance for outdoor BBQs are especially important because spider mites spin webs inside the tiny holes in valves and fittings, blocking the flow of gas.

The fan on my Wolf oven makes noise even after I turn it off.  Is this normal? Wolf’s electronic ovens and ranges use cooling fans to assure the components are protected from high temperatures. It is common for these fans to continue operating even after you have turned off the appliance. The fan will turn off when the temperature drops to a safe level. After self-cleaning, the fan may run for an hour or more.

My Wolf gas cooktop sparks even after it lights. Is something wrong? Most modern gas cooktops use electronic ignition to light the gas. This ignition system provides a spark until the flame appears, then automatically shuts off. If the burner cap is out of position, sparking may continue after the flame appears. If the flame is uneven around the burner, check the cap’s position.

It is always helpful for you to have your model and serial numbers available when scheduling service. This information gives us the opportunity to review your problem to try to assure the needed parts and resources are available at the time of service.